J O S E P H

S T E P H E N S

S

EXPERIENCE

+ * * 5 4 4 9 8 8 3 5 3

J ac3ced@r.postjobfree.com

DALLAS, T X

EDUCATION

BACHE LOR OF BUS I NE S S ADMI N I S TRAT I ON - BUS I NE S S MANAGEMENT UN I VER S I TY OF NORTH T EXAS 2 0 1 1 - 2 0 1 4 GPA : 3 . 4 MAS T ER OF BUS I NE S S ADMI N I S TRAT I ON - S TRAT EG I C MANAGEMENT UN I VER S I TY OF NORTH T EXAS 2 0 1 5 - 2 0 1 6 GPA : 3 . 5 ; GRADUAT ED CUM LAUDE

C O N T A C T

I am a professional Honors Graduate pursuing a challenging leadership position with a growing firm to acquire strong management skills and assist in enhancing the utilization of resources to maximize value and profits. PROFILE

J

SKILLS

Strategic and tactical management and development for various initiatives within a company. Can successfully lead and manage multiple projects and teams with no issues. Knowledgeable with regards to risk assessment and management for multi-level projects. Experienced with accounting, information technology, and ancillary related tasks. AWARDS

UN I VER S I TY OF NORTH T EXAS

DEAN ' S L I S T

S PR I NG 2 0 1 3 : GPA 4 . 0 & FAL L 2 0 1 4 : GPA 4 . 0 MAR S, I NC

COMMI TMENT TO QUAL I TY AWARD : CONS I S T ENT L Y ACH I EVED H I GH QUAL I TY AS SURANCE RAT I NGS BY IMPROV I NG QA 3% TO 5%

C I TY OF WACO

YOUTH AMBAS SADOR AWARD : HE L P ED TUTOR YOUNG P E ER S I N CORE CURR I CULUM SUB J ECT S ( I NCLUD I NG : MATH, ENGL I SH & SC I ENCE ) I N THE WACO, TX COMMUN I TY, AND PART I C I PAT ED I N YOUTH S PORT PROGRAMS TO MENTOR YOUNG ATHL E T E S TO L EARN L I F E - SK I L L S, GOOD S PORT SMANSH I P, AND T EAMWORK .

CLAIM EXPRESS ASSOCIATE

STATE FARM AUGUST 2017 - PRESENT

Licensed Claim Adjuster - 2225320

Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverage's policy changes transfers, claim submissions, and billing clarification.

Verify and analyze data used in settling claims to ensure that claims are valid and that settlements are made according to company practices and procedures Providing a remarkable customer experience. Establishing customer relationships and following up with customers, as needed.

Maintaining a strong work ethic with a total commitment to success each and every day. Develop leads, schedule appointments, identify customer needs, and market appropriate products and services. Being accountable to their team, their work and their schedule. Listen and communicate clearly, professionally and empathetically OPERAT I ON MANAGER

F EDEX, CORP JULY 2016 - AUGUST 2017

Ensure that processes are executed efficiently to align with specifications and quality requirements.

Analyze financial data/statements to improve profitability Perform quality controls and monitor production KPI’s Contribute towards the achievement of company’s strategic and operational objectives PRODUCT I ON SUPERV I SOR

MAR S, I NC SUMMER 2 0 1 1 & SUMMER 2 0 1 2

Provided manufacturing reports by analyzing and compiling production performance records and data.

Improved efficiency of manufacturing staff by communicating and executing job expectations. Maintained high quality service by establishing and enforcing organizational standards. Reduced unnecessary overtime hours by 5% by engaging summer employees to come to work.