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Customer Service Microsoft Office

Location:
Lagos, LA, Nigeria
Posted:
November 15, 2017

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NTUEN, ABASIAMA A

Block I* Royal Estate Phase *, Eric Moore Towers Road, Surulere, Lagos.

Date of Birth: 5th February, 1991

Mobile number: +2348075177094

E-mail: ac3bxf@r.postjobfree.com

CAREER OBJECTIVES

To work in a motivating environment where there are opportunities, career advancement and professional development, to bring out lasting and useful solutions that will move a dynamic organization forward.

EDUCATION

M.Sc. Architecture

Covenant University, Ota, Ogun State. 2013 - 2015

B.Sc. Architecture

Covenant University, Ota, Ogun State. 2009 - 2013

West African Senior School Certificate (WASSC)

Faith Academy Secondary School 2003 - 2009

EMPLOYMENT RECORDS

Date Grade Position Organization

14th June 2017 – 8th

September 2017

Intern Customer Service Officer Jumia

Jan 2016 – Oct 2016 Corper Junior Architect AD & Associates Ltd WORK EXPERIENCE:

Date: 14th June 2017 – 8th September 2017

Position: Intern Customer Service Officer

Organisation: Jumia

Key Responsibilities: I have worked in different teams in Jumia mall (Jumia.com). They are Inbound team, Outbound team and Email team.

Basically the entire job process entails:

- Customer satisfaction in all areas

- Order confirmation

- Respond to calls and complaints of customers

- Prompt response to mails of customers

- Prompt resolution of customers’ issues

- Escalation of issues to the relevant or appropriate department. Date: Jan 2016 – Oct 2016

Position: Junior Architect

Organisation: AD & Associates

Key Responsibilities: Production of working drawings (draughting) Site visits/supervision

Procurement of building materials and records

Delivery of building materials to site and records of usage Project Handled Construction

Type

Location Duties

Shaunz Bar Interior

Extension

Murphies Plaza, Sanusi

Fafunwa, Victoria Island,

Lagos State.

Meeting with client to get design brief

and choice of materials to be used.

Production of design and working

drawings (including details, blow

outs, specification and 3D).

Site visitation, supervision (of

installations and constructions) and

reports (including measurements).

Market survey of type of materials to

be used, quality, availability and

prices.

Toyota and Hyundai

Automobile Outlet

Remodeling Akin Adesola, Victoria

Island, Lagos State.

Supervision of project completion.

Monitoring and report on the level of

progress, materials used and quantity

remaining and ensuring completion of

the day’s task.

Purchasing and supply/delivery of

materials to be used on site.

Record keeping of invoices from

purchases and deliveries.

Date: July 2013

Position: Intern Architect

Organisation: The Vine Concepts

Key Responsibilities: Site visits

Production of working drawings (draughting)

Date: July 2012

Position: Intern Architect

Organisation: Matrix Consult

Key Responsibilities: Design of Country home cottage development for Rtd. Gen. Peter Unuode Production of working drawings and details

Date: July 2011

Position: Intern Architect under the Sub-contractor Organisation: Chevron Oil

Key Responsibilities: Site supervision of the renovation process taking place in the Estate. Site inspection (supervised by the sub-contractor) of material usage, quantity used, and the method of installation.

Taking records of work done on daily and weekly basis. MANAGEMENT TRAINING

Year Program Institution Location

Nil Nil Nil Nil

LANGUAGES

Language name Excellent Good Fair

English Excellent

Ibibio Good

Igbo Fair

French Fair

SKILLS

Skills Excellent Good Fair

Problem solving ability Excellent

Creativity Good

Team player Excellent

Good presentation Good

Communication Excellent

Interpersonal skills Excellent

INTEREST AND ACTIVITIES

Reading, Tourism, Designing and Sketching

Nature and animal lover

Listening to music, Cooking

AWARDS AND RECOGNITIONS

Award Date

National Mathematical & Sciences Olympiads

(Biology)

2008

REFERENCES

Name Position Address Telephone

Mr. Olori Ademola

Area Production

Manager

Nigerian Bottling

Company, Coca-Cola

Hellenic, Owerri

Imo State.

08054765862

Mr. Oniyinde Daniel

Tobi

Quantity Surveyor

Lambert Electromec

Ltd, Victoria Island,

Lagos State.

08162886433

Mr Samson Tebowei Travel Advisor Jumia Travels, 07062261260 CERTIFICATION

I, Ntuen Abasiama Aaron the undersigned, certify that to the best of my knowledge and belief, these data correctly describes me, my qualifications and my experience. Signature



Contact this candidate