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Customer Service Care

Location:
Nairobi City, Nairobi County, Kenya
Salary:
40,000
Posted:
November 15, 2017

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CURRICULUM VITAE

Personal Details

NAME

Pollyne Kiende Kamunde

DATE OF BIRTH

11TH November 1983

I.D Number

22799104

Languages

English, Kiswahili

Email Address

ac3bq0@r.postjobfree.com

Mobile Number

0722 449 161

Postal Address

2072 Meru

Religion

Christian

Marital Status

Single

ACADEMIC QUALIFICATION

YEAR ATTENDED

INSTITUTION

FIELD OF STUDY

AWARDS

2004 to May 2006

Mountain View Training College -

Sale and marketing, computer packages and Front office

Diploma

February 2000 to November2003

Kibirichia Girls High School - Meru

Kenya Certificate of Secondary Education

KNEC Certificate

January 1995 to November 2000

Nabea Girls Boarding Primary School – Meru

Kenya Certificate of Primary Education

KNEC Certificate

CAREER OBJECTIVES:

I am a self-motivated, focused and hardworking individual with a passion for success and excellence. I seek to apply interpretive, academic and social skills in a challenging, dynamic and result oriented way to make a difference in the world.

EMPLOYMENT HISTORY

2015 TO DATE VALUE CHOICE AGENCIES

Position : Marketing

Duties

Branding & marketing

Compile lists describing product or service offerings Initiate market research studies and analyze their findings

Develop pricing strategies, balancing firm objectives and customer satisfaction.

Identify, develop, and evaluate marketing strategy, based on knowledge of establishment objectives, market characteristics, and cost and markup factors.

2011-2013 FELIDA COMMUNICATION

Position : CUSTOMER CARE

Duties

Manage large amounts of incoming calls

Generate sales leads

Identify and assess customers’ needs to achieve satisfaction

Build sustainable relationships and trust with customer accounts through open and interactive communication

Provide accurate, valid and complete information by using the right methods/tools

Meet personal/customer service team sales targets and call handling quotas

Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Keep records of customer interactions, process customer accounts and file documents

Follow communication procedures, guidelines and policies

Take the extra mile to engage customers

2008 -2010 : PWANI FEEDS LIMITED

Position : STORES SUPERVISOR

Duties

Suppliers’ sourcing

Purchasing

Order replenishment

Maintaining stock cards

Ensuring materials are issued at the correct quantity and quality

Overseeing receiving and issuance of stocks

OTHER PROFESSIONAL SKILLS

Innovative and fast to learn new skills

Good communicative skills both written and spoken

A good team player

Works under no supervision

God fearing and believes in integrity

AREAS OF COMPETENCE

Record management

Customer care service

Computer applications

Entrepreneurshi

PERSONAL ATTRIBUTES

Objectives oriented and determined to achieve the best

Team player

Flexible and ready to learn

Honest Motivated Self-disciplined and Reliable

Environmental Conscious

To perform my duties with care and diligence so as to make a real contribution to the organization for which I work

HOBBIES AND INTRESTS

Reading Inspirational Novels

Watching Inspirational Movies

Nature Walking

Browsing

Making friends

REFEREES

1.Mr. Peter Mungai

Director

Felidan Communication

P.O BOX 6909-01000

Tel: 0729 887 699

2.Mrs. Mutuma Dayana

Managing Director

Value Choice Agencies

P.O Box 26282-00100 Nairobi

Tel : 0721 618 882



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