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Customer Service Representative, Team Lead, QA Analyst.

Location:
Cebu City, Central Visayas, Philippines
Salary:
Php22,000 to 25,000
Posted:
November 14, 2017

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CURRICULUM VITAE

LUCEÑO, GRINGGO BOY

OBJECTIVE: A professional with proven customer service skills and leadership and training skills for four years. Seeking an opportunity to leverage my skills and capabilities as a dedicated employee of your company. I have the follow-through and positive attitude that will allow me to achieve company targets.

EXPERIENCES:

Ebusiness BPO/ AZPIRED,Customer Service Representative January 2013 – September 2016, Team Leader September 2017 - Present

Assist customer’s concern with exemplary customer service under Project Bell account. Assist online loan process, payments and answers loan inquiries.

LCI Solutions, September 2012 – December 2012, Customer Service Representative

Assist customers with their loan application. Process, Verify the information provided. Calling their bank to verify deposits from employer. Adherence to rules and process.

Customer Benefit Services, September 2012 – December 2012, Telephone Sales Representative

An outbound agent. Calling customers to invite them to take review of our online shopping club.

EDUCATION:

STI COLLEGE OF ORMOC CITY,

Bachelor of Science in Hotel, Resturants and Management

SY: 2010 - 2011

UNIVERSITY OF CEBU – BANILAD CAMPUS

Bachelor of Science in Business Administration Major in Management accounting.

SY. 2011 – 2012

REFERENCES:

Jemar Aguilar Ricalyka Flores

Trainer Senior Team Lead

Ebusiness BPO powered by Azpired Ebusiness BPO powered by Azpired

Mobile Number: +639186047138 Mobile Number: +639176888064

PERSONAL DATA

AGE: 25 years old

Date of birth: October 26, 1991

Place of birth: Cebu City

Citizenship: Filipino

Religion: Roman Catholic

Parents: Mr. Roberto Luceño and Mrs. Nelia Luceño

SKILLS AND TRAITS:

Strong customer service skills

Problem solving

Integrity

Organizational Skills

Time management

Reasoning and creativity

Leadership

Working under pressure

Trustworthy

Self-motivated

Honest and reliable

Persistent

Professional

Initiative

ORGANIZATIONS/ AFFILIATIONS

STI - Member of the Services, Administrations and Management Society (SAMS)

- First year representative

STI - Member of PAO – Performing Arts Organization



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