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Customer Service Data Entry

Location:
Toronto, Ontario, Canada
Posted:
November 14, 2017

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Bahareh Kasmai

*** ******* ***, ***** ****, Toronto, ON (647)***-**** // (226)***- **** ac3bm4@r.postjobfree.com OBJECTIVE

Seeking an opportunity to demonstrate my customer service, supervision and management skills as well as data entry skills to secure a reputable position and provide an excellent experience to both client /company SUMMARY OF QUALIFICATIONS

Strong communication skills (verbal and written), and ability to develop rapport with a diverse range of people. Proven team player with professional demeanor

Motivated, hardworking, organized, outgoing, and detail-oriented, dedicated about work

Handle multiple responsibilities simultaneously while providing exceptional customer service; passionate about ensuring customers leave with a positive experience

Flexible and adaptable with ability to effectively manage work projects and meet required deadlines and goals; willing to work outside regular business hours

proven analytical and problem solving skills, keep knowledge up to date, Followed departmental procedures and policies

Valid Ontario Class " Full G" driver's license and access to vehicle

Languages: Farsi (Mother tongue), English(Fluent), German (Basic) Work EXPERIENCE

Supervisor as a management team part /Key holder/Team leader Aug 2016 –Present Bayview Village, North York, ON

Itemizing and totaling customer merchandise selection at checkout counter, operating cash register, and accepting cash or charge card for purchases, issued receipts and supervised refund transactions

Responsible for opening/closing of the store, bank deposits, paperwork, cash handling without a manager present.

Management functions such as directing other employees and making decisions when a manager is not around.

Leading and coaching staff through operational procedures such as their goals, etc. Training new workers

Supervising and coordinating the activities of workers

Assisting customers over the phone regarding store operations, products, promotions and orders, performing selling and customer service activity, responding customers concerns

Ensuring floor and stock areas consistent with store standards, checked item availability on the system

Analyzing and resolving work problems and assisted workers in solving work problems. Sales Associate/Customer Service Representative May 2016- July 2016 Laura Superstore, Toronto, ON

Greeted customers and determined their needs and wants

Served customers and displayed effective sales skills

Displayed passion for customer service and going above and beyond by greeting customers with enthusiasm and energy as well as assisting them with merchandise inquiries, answered customers queries and concern, recommended merchandise based on individual requirements 1/2

Bahareh Kasmai

100 Nipigon Ave, North York, Toronto, ON (647)***-**** // (226)***- **** ac3bm4@r.postjobfree.com Sales Associate/Customer Service Representative (Seasonal) Nov 2015- Feb 2016 RW & CO, London, ON

Greeted customers and determined their needs and wants

Served customers and displayed effective sales skills

Displayed passion for customer service and going above and beyond by greeting customers with enthusiasm and energy as well as assisting them with merchandise inquiries, answered customers queries and concern, recommended merchandise based on individual requirements Data Entry Jan 2015 - Oct 2015

Western University, London, ON

● Entered data records into database systems to create reports

● Prepared and sorted documents / data sheets for the purpose of data entry

● Checked to make sure that accurate data has been entered into the database

● Followed data program techniques and procedures to maintain data entry requirements

● Checked completed work for accuracy and make any required changes immediately

● Verified entered data by reviewing, correcting, changing or deleting entered information Customer Service Representative Sep 2007-May 2009

Zara, Iran

● Greeted customers and determined their needs and wants

● Displayed passion for customer service and going above and beyond by greeting customers with enthusiasm and energy as well as assisting them with merchandise inquiries, answered customers queries and concern

EDUCATION

● M.Sc. Earth and Planetary Science, Western University, London, ON, Canada 2011-2014

(Research Title: Structural and Morphological Mapping of the Oudemans Crater layered central uplift, Mars)

● M.Sc. Tectonics and Structural Geology, International Institute of Earthquake Engineering and Seismology, Tehran, Iran 2006-2009

(Research Title: Structural Analysis of related Faults between two dextral Faults

(Kuhbanan and Nayband) in central Iran

● B.Sc. Geology, Azad university, Tehran, Iran 2003-2006 COMPUTER SKILLS

● ArcGIS, GPS, ArcMap, Tectonic FP, Global mapper, Rockworks, Surfer 8, Corel, Photoshop, Microsoft Office 2007 & 2010 (Word, Excel, PowerPoint), Windows XP and 7, Internet Explorer, Outlook, HTML, Microsoft NET, Java script

References will be available upon request

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