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Customer Service Manager

Location:
Hobart, Oklahoma, 73651, United States
Posted:
November 14, 2017

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EXPERIENCE

SALVATION ARMY THRIFT STORE ALTUS, OK

JULY 2004- APRILL 6,2006

Thrift Store Manager

Plans, administers, monitors and evaluates the day to day operations of a small Thrift Store with a limited staff ensuring compliance with established policies. Procedures: processes, displays and prices donated items to ensure a reasonable financial return on the sale of store items: assists customers in a polite and friendly manner; prepares store displays that are attractive, net, and orderly; rotates and re-storks store merchandise to ensure quick turnover; ensure the accountability and security of all store items and funds.

BRAUM’S INC. ALTUS, OK

APRIL 2006 TO PRESENT

SHIFT MANAGER

Responsible for ordering produces as needed, worked with inventory movement and rotated stock as we stock produce, kept shelves stocked daily, helped unload produces and milk into the milk room when needed. Trained personnel, supervised others, corresponded with others, worked long hours. Handle complaints, ensures the accuracy of paper work.

CHICAGO RAWHIDE HOBART, October 1991 to March 2003

Quality Control Auditor

Increase Customer Satisfaction, ability to choose or make decisions, maintain retention records and inspection logs each day, accurately proofread and corrected documents for shipping orders, performed well under stress, increased quality of parts, able to lead and motivate the people, trained people.

EDUCATION

SOUTHWEST TECHNOLOGY CENTER ALTUS, OK

WordPerfect 5.0 Completed: June 1991

Introduction to Computers/DOS Completed: March 1991

Customer Service Representative Completed: May 2004

ICS CENTER FOR DERGREE STUDIES SCRANTON, PA

Associate Specialized Business/Business Management

GPA: 3.4 Completed: January 1994

Associate Specialized Business/Computer Science 2 Semesters

Completed: July 1999

HOBART HIGH SCHOOL HOBART, OK

Completed: May 1973

COMMUNICATION

Brainbench Certifications: (Office Procedures, Telephone Etiquette, Microsoft Word 2000 Fundamental, Office Management (U.S), Microsoft PowerPoint 200 Fundamentals, Microsoft Excel 2000), Business Information Technology (Oklahoma State Department of Career and Technology Education), ServSafe Certification

LEADERSHIP

Otha Grimes Memorial Scholarship award, Francis Tuttle Memorial Scholarship award, Southwest Tech Center, Cooperative Extension Service Kiowa County Home Economics Program Planning and Advisory Committee, Business Professionals of America Member and Community Service Chairperson, Member of community Service Committee Recognition award for 10 years’ Service Chicago Rawhide, Perfect Attendance for 7 years at Chicago Rawhide, perfect Attendance for 3 Semesters Southwest Technology Center, Site Committee at Hobart High School, Site Committee at Middle School, Certificate of Award for Meritorious Service Army National, Certificate award Child Development Cener, Member of Board of Directors Southwest Oklahoma Leadership Academy, The Shepherds Staff award to a Faithful Shepherd First Baptist Church

REFERENCES

SHIRLEY LUCAS

580-***-****

Melody Tate

580-***-****

Carol Carson

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