CAREER OBJECTIVE

SKILLS

ACCOMPLISHMENTS

EXPERIENCE

EDUCATION AND TRAINING

AMBER ANDREWS

**** **** ****, ***. **, North Syracuse, NY 13212 C: 315-***-**** ac3bjm@r.postjobfree.com Full-time position using my 15 years of customer service, merchandising and retail operations experience.

Strong organizational skills

Active listening skills

Seasoned in conflict resolution

Sharp problem solver

Inventory control familiarity

SAP for retail

Customer service expert

Opening/closing procedures

Fulfilled all supervisory duties when Store Manager was on vacation. Won “Operations Top Gun" 5 months in a row for lowest inventory loss in 2015-2016 with Verizon Wireless.

09/2007 to 05/2017 Customer Care/Operations Specialist Verizon Wireless - Cicero, NY

Verified that all merchandising standards were maintained on a daily basis.

Maintained friendly and professional customer interactions. Facilitated monthly and quarterly physical inventory counts. Key-holder- Opened and closed the store, which included counting cash drawers and making bank deposits.

Processed shipments and maintained organized stock shelves. 12/2002 to 03/2007 Cashier/Warranty Clerk/Title Clerk Burdick Ford - Central Square, NY

Process and submit warranty claims

Assessed customer needs and responded to questions. Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information. Made copies, sent faxes and handled all incoming and outgoing correspondence.

1998 High School Diploma: Art/Science

Paul V. Moore High School - Central Square, NY