Rondalyn M. Morgan
**** ********* ***** ** *******, GA 30331 404-***-****
ac3bg1@r.postjobfree.com
OBJECTIVE An engaging career as a Technical Support Specialist to assist a company in achieving their goals
with excellence
COMPUTER SKILLS
Application: Prism E1 (Oracle), GEMS Office 365
SolarWinds Orion, IPMonitor Bomgar FileZilla Linux Unix Tivoli
NetView AppWorx VPSX Print Server Remote User Manager(RUM)
ipMonitor 10.0 Heat 8.4 Microsoft Suite Microsoft Outlook AppWorx
Operating System: Windows 7 and 10; zOS; zVM1; OS/390, Oracle
Hardware: DocuPrint 100MX, Ricoh, Mainframe
Programming Languages: C++ Visual Basics HTML
Mainframe: TSO, JES2, MQSeries, Unix
EDUCATION B.B.A. Computer Information Systems 2002
MERCER UNIVERSITY, Macon, GA
CompTia A+ Certification October 2016
Per Scholas Atlanta, Ga
WORK EXPERIENCE
Paradies Lagardere
IT Support Analyst Atlanta, GA 09/17 – Current
• Document, log and track inquiries using Service Now ticketing system
• Identify, evaluate, and prioritize customer problems and complaints to ensure that
register and network issues are resolved appropriately
• Administrator for emails, internal training, and ADP password reset
• Troubleshoot LAN/WAN related issues
• Troubleshoot POS and PC issues from remote locations (internet connectivity,
wireless access, and VPN)
• Troubleshoot, configure, and resolve application and software issues
• Install, modify, and repair computer hardware and software.
• Provide hardware support including, but not limited to HP, Dell, and
IBM/Lenovo desktop and notebook PC’s
• Provide software support including, but not limited to Windows XP,
Windows 7, Microsoft Office Suite, Office 365, and Access
• Configures and troubleshoots network printing on client computers using GERS (telnet)
• Provide top notch customer service at desk side locations
Network Operations Center - Computer Operator 04/07 - 02/17
Printpack Corporate Office Atlanta, GA
• Document, log and track inquiries using Heat ticketing system
• Working within a team environment to support the overall departmental goals of the
IT Department
• Execute batch processing; monitor production environments and respond to messages
in a timely manner
• Initial program load (IPL) of production, development, and mirror environments
• IBM z/OS mainframe, batch job monitoring, CICS online and Beta42 Scheduler
Computer Operator/Robotics Specialist/Supervisor
IBM-OAO Technology Alpharetta, GA 06/03-04/07
• Created reports of daily activities on Lotus Notes.
• Downloaded, transmitted, and processed activities coming off of the mainframes.
• Used MVS commands to answer messages on the console.
• Maintained the drives of the mainframe by correcting any problems.
• Handled hardware/software issues in a timely manner
• Know the level of priority for each hardware/software issue
• Multi-task and be able to handle software issues along with hardware issue and answer
messages on console
• Document problems and solutions using Lotus Notes
• Supervised a team to execute the goals of daily activities
• Reports directly to site manager
Mentor
FutureSeekers, Inc. Atlanta, GA 2012-Current
• Mentor students from different inner-city high schools in an afterschool program by
helping with homework, advice, and a listening ear.
• Assisted the students in entering the First Robotics Competition. A six week program
to build game-playing robots that weigh up to 120 pounds.
• Awarded the 2012 Mentor of the Year award.