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Clearwater, Florida, United States
November 14, 2017

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Mark Spatola

Clearwater, FL



Multi-faceted, efficient, and reliable customer focused professional with 10 + years’ experience supporting both customers and field personnel to improve operations within a business. Computer savvy and proficient in desktop software, CRM applications, ATS applications, with an ability to quickly learn new programs. Excellent interpersonal phone and digital communication skills.


Terradin (11/15 – Present)

Recruiter/Operations Analyst (Virtual)

I recruited for various positions in long-term care facilities as well as support several recruiters and the Chief Technology Officer with the day to day operations in healthcare staffing.


Source, recruit, interview, and submit candidates for various positions in long-term care facilities.

Update and maintain CATS applicant tracking system and ICIMS Applicant tracking system by adding new positions, closing out placed positions, and lost positions.

Post job ads when needed to Indeed,, CareerBuilder, Simply Hired, and other job boards via LogicMelon.

Update, maintain, and close jobs from varies job boards.

Create and Modify Job Descriptions as needed.

Created job descriptions and advertised positions for 122 websites for our clients.

Quality control and error correction of advertisements and websites.

Distribute new applications to recruiters.

Update 110 client career sites as needed.

Helped to roll-out facility websites via WordPress.

Helped to roll-out facility testing sites for Nurses.

Create new domain names and set up hosting accounts for new websites.

Create new websites for our clients in WordPress.

Send weekly surveys via MailChimp for interview feedback.

Setup new hires in RingCentral phone system, CATS ATS, ICIMS ATS, CareerBuilder, LogicMelon, and Gmail.

Help to troubleshoot technical issues as needed with RingCentral phone system, CATS ATS, backend of, and any other issues that may arise.

Aptara Corp. (6/13 – 11/15)

Jr. Recruiter/Recruiting Coordinator (Virtual)

For the past 2 years, I have supported the recruiting director and several recruiters. I played an important role to the day to day operations for professional services. I quickly format and turn around resumes for the recruiter’s submissions, provide consultant support, and various other duties.


Update and maintain ZOHO applicant tracking system by adding new positions, closing out placed positions, and lost positions.

Update candidate records by adding references, 1099 forms, placement information, and exit interviews.

Send all potential candidates NDA’s and 1099 forms.

Format candidate resumes for the recruiters.

Conduct reference checks for potential candidates.

Send and receive W9’s and direct deposit forms for new consultants.

Send new consultant paperwork to accounts for processing.

On-board new consultants.

On-board new recruiters.

Facilitate background checks and drug tests.

Keep track of weekly placements, job closures, and recruiter performance.

Prepare a daily list for recruiting meetings consisting of job ranking, daily starts, interviews, and interview feedback.

Prepare and send W2 timesheets twice a month for HR.

Post job ads when needed to Zip Recruiter and or

Help to resolve issues with the consultant time sheet system ZOHO People.

Source, recruit, interview, and submit qualified candidates from various job sites when needed.

CORE Education & Consulting Solutions Inc. (7/12 – 1/13)


I consistently identified and delivered qualified candidates from various job boards Career Builder, Zip Recruiter, Craig’s List, LinkedIn, and Indeed to fill educational positions throughout the US and Puerto Rico. I regularly exceeded the goal of attaining new candidates and was recognized by my management team in weekly team meetings.


Searched, matched, screened, interviewed, qualified and processed potential candidates for new positions.

Conducted reference checks and completed front/back office functions to process all temporary to permanent placements.

Maintained all candidates via Resumate to ensure accurate client records and job order information.

Generated weekly reports for all interviews and placement of candidates.

Created and managed job postings on various job boards.

Omega Management Corp. (10/07 – 7/12)

Tele-center Representative

For over 4 years, I consistently delivered business value by delivering various B2B services for surveys and marketing campaigns, which improve sales and customer loyalty. I successfully helped streamline my clients’ operations in sales, technical support, field service, and customer support.


Conducted marketing and performance surveys to uncover opportunities to improve operations and customer service.

Conduct product, quality, usability and customer satisfaction surveys for loyalty management, increase customer satisfaction and retention in addition to market research in DigiSoft CRM.

Data maintenance and reporting in DigiSoft CRM, Excel, and PowerPoint.

Capture customer feedback and translate to important business metrics, then generate scorecards and reports to improve customer satisfaction.

Maintain lasting customer relationships by providing them with consistent communication resulting in deeper loyalty and overall satisfaction.

Elizabeth E. Boit Home for Women Inc. (2/09 – 11/10)

Computer Consultant

I developed a business relationship to provide initial point of contact to troubleshoot and repair various computer related issues on Microsoft Windows Computers for a home of 30 elderly women.


Troubleshoot and repair all networking related issues.

Update anti-virus software and remove viruses.

Maintain OS updates on Microsoft Windows 7 and XP.

Update application software to ensure the computers were running correctly.

Lawless Chrysler Jeep (3/07 – 6/07)

Business Development Specialist


Initial point of contact to determine each customer's needs and answer any questions before turning the customer over to a sales person.

Email each customer on manufacturer and dealer incentives, updates on new and used car inventories, and informing potential customers of dealer giveaways and specials.

Business Intelligence for tracking all leads from third party automotive sites in BuzzTrack and Cobalt CRM.

Setting appointments for sales staff to help increase sales and monthly sales goals.

Bulk email active customers on inventory and specials.

Meeting and greeting customers in person.

Mirak Auto Group (6/06 – 3/07)

Internet Manager


Tracking all leads from third party automotive sites in BuzzTrack CRM.

Setting appointments for sales staff on new and pre-owned vehicles to help increase sales and monthly sales goals.

Following up with each customer.

Bulk email active customers on inventory.

Follow up with every customer to get feedback on his or her experience with the dealership.


University of Phoenix

Bachelors of Science in Business

Axia College of the University of Phoenix

Associates in Business

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