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Medical Customer Service

West Memphis, Arkansas, 72301, United States
November 14, 2017

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Rhonda K. Bugg

*** **** ******* ******, **

West Memphis, AR 72301


Dear Sir or Madam:

This letter is being sent as I am currently seeking a challenging and rewarding position where I can continue to contribute to office efficiency and productivity. I would welcome an opportunity to discuss the benefits of an employment partnership at your earliest convenience.

As you can see, I have a diverse background in the administrative field. My employment experience is broad, covering a range of office functions including reception, customer service, management and billing.

I have always enjoyed a reputation as an innovative, organized individual who knows the daily functions of the office environment and medical billing on many levels. I am confident that I can make similar contributions to your establishment and would welcome the opportunity to meet with you.

After reviewing my attached resume, please contact me to discuss opportunities with your company. I look forward to speaking with you soon, and thank you for your consideration.


Rhonda Bugg



141 West Jackson Street, #H5

West Memphis, AR 72301



Microsoft Office Word 2010, 2013 Power Point Access

Excel Uniform Billing Coding Skills

Athena Streamline Typing 68 wpm HIPAA

Medical Terminology Ten Key by touch Management

Insurance Claims Anatomy/Physiology AR/AP

Electronic Medical Records CMS Form 1500 QuickBooks


Private Medical Office Kennett, MO

Medical Billing 09/2015 – 06/2016

Billed Insurance companies directly from provider’s coding

Answered multiple-line telephone with a smile

Scheduled appointments

Ensured that medical charts were complete and all forms properly identified

Self Employed Senath, MO

Care Giver 07/2010 – 08/2015

Provided services to elderly, home-bound lady with lung cancer, COPD, Celiac Disease

Assessed patient and developed plans of care

Cooked, cleaned, shopped, ran bank errands, made sure oxygen and all home-bound requirements were fulfilled before leaving

Practiced a working attitude that promoted rest and recuperation to client

Pilot Travel Center Hayti, MO

Retail Cashier 07/2011 – 10/2011

Greeted customers and maintained a cheerful attitude towards them

Counted the cash drawer before starting the shift to ensure there were no discrepancies with respect to transactions of that day

Managed the cash drawer and remained aware of the price of goods

Maintained orderly appearance of register area and kept supplies stocked

City Thrift Memphis, TN

Night Manager 01/2010 – 07/2010

Supervised employees, handled general complaints, last-minute schedule changes, and inventory problems

Stayed focused during busy times and delegated tasks to employees to keep business running smoothly

Interacted with employees every day and assisted customers with any questions, concerns, or complaints

Addressed issues in a professional manner

General Maintenance Contractors Memphis, TN

Administrative Assistant 07/2009 – 01/2010

Coordinated and performed the daily administrative duties of the office

Managed general accounting procedures

Managed calls

Prepared daily agenda


Diploma – Salt River Vocational School for Business Technology Vandalia, MO

Diploma – Ultimate Medical Academy Tampa, FL

Southern Baptist College WalnutRdg,AR

Diploma – Kennett High School Kennett, MO


Administrative Services/Office Manager Certification – Salt River Vocational Vandalia, MO

Microsoft Word 2010 Certification – Salt River Vocational Vandalia, MO

Medical Billing and Coding – Ultimate Medical Academy Tampa, FL

Working towards National CPT Certification


Roderick Rayford: Driver City of Memphis

141 West Jackson

West Memphis, AR 72301


Mary T. Farmer: Cook

141 West Jackson

West Memphis, AR 72301


Dolly Bugg: Retired

4725 Lynn

Memphis, TN 38128


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