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Customer Service Assistant

Montilla, AL, 14550, Spain
November 14, 2017

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Jordane Marie Kelly


Gender: Female

Date of birth: 02/04/1991

Live in: UNITED KINGDOM Address: 175 Girdleness Road

City/Town: Aberdeen

PostCode: AB11 8TA

Daytime Telephone: 075********


Career level : Bachelor's Degree

Wage sought :

Can start: Negotiable

Preferred status : Full-time


No preference


Employee - Permanent

Employee - Temporary/Contract/Project


No preference


No preference


Legal Secretary/Administration/Personal Assistant


I am looking for a position in Barcelona preferably, but would also consider other areas of Spain, such as Sitges etc. I am looking for primarily an office or school based job.


Patience & Buchan, Family Lawyers, Aberdeen

Mar 2015 – Present

Partner’s Legal Secretary

Duties and Responsibilities:-

• Secretarial duties such as arranging meetings, audio typing, liaising with various courts, liaising with clients, answering client queries, diary management and providing general administration support. I also prepare monthly invoices and work to tight deadlines for the submission of documents to the court.

Stronachs LLP, Aberdeen

Jan 2013 – Mar 2015

Personal Assistant (Private Client Department – Law Accounts)

Duties and Responsibilities:-

• Secretarial duties as per my previous role in Stronachs detailed below such as arranging internal and external meetings, typing letters and providing general administration support. Compiling annual accounts for Trusts, Guardianships and some personal portfolios and Executry accounts using Word and Excel. Liaising with stockbrokers and investment managers collating all the relevant information and data for the accounts, solving any discrepancies and compiling a draft account. Sending the account to an independent Law Accountant for the fees to be assessed and preparing a final account incorporating the fee for the period before obtaining the Trustees/Guardian/Executors’ approval. Monthly invoices and deal with the client ledgers. Compiling styles for a new type of account introduced within the department. Pay the Tax liabilities due by clients, ensuring payments are made on time.

Apr 2012 – Dec 2012 (Temporary)

Legal Secretary (Court Department)

• Using digital dictation to type letters, reports, legal papers and documents; answering and distributing telephone calls using a switchboard; distributing mail and dealing with when necessary; calculating and preparing interim and monthly bills, ensuring all outlays are included, sending the bill to the client, paying outlay invoices as soon as payment is received via cheque; keeping client records up to date and filing documentation; updating Money Laundering records for all clients; organising Court diaries and client meetings; ordering stationery when required; providing general support to the department.

Jones the Bootmaker, Aberdeen

Nov 2010 – March 2012

Customer Service Advisor

Duties and Responsibilities:-

• To provide customers with an extremely high level of service; to advise customers and helping them to choose the right product; merchandising products; to keep the area clean and tidy.

William Hill Bookmakers, Aberdeen

Aug 2009 – Nov 2010

Customer Service Assistant

Duties and Responsibilities:-

• To ensure customers received excellent service/ to building a good rapport with new and existing customers; dealing with customers' bets/enquiries; to ensure my workstation and the shop floor was kept clean and tidy at all times; promoting new offers; to comply with the relevant legislation.


SOLAS – Society of Law Accountants of Scotland, Aberdeen 2014

Executries Course and Feeing Course – Certificates obtained

Robert Gordon's University, Aberdeen (Full-time) June 2012

Law and Management - Bachelor of Arts Degree

Aberdeen College, Gallowgate, Aberdeen

Legal Services (Law)

HND - Grade A June 2010

HNC Grade A June 2009

Torry Academy, Aberdeen Aug 2008

Higher: English - C, Computing C, Maths C

Torry Academy, Aberdeen Aug 2007

Intermediate 2: Modern Studies - A, Maths - A, Drama - B

Standard Grade: French - 1, Physics - 1


English: fluent - Spanish: Basic

French - was fluent but haven't used since school. Basic also.


I am looking to learn Spanish also. I have a Full UK Driving License. I like to travel as much as possible, although there are many places I have yet to visit. In my spare time I am currently improving my health and lifestyle and attending the gym 2/3 times a week, socialising with friends and family and listening to music. I am keen to get in to photography as I find it very interesting.

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