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Business Analyst

Warren, Michigan, United States
November 14, 2017

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Mehruba Akhtar (313) ***-****


Microsoft Visual Studio Team Foundation Server 2015 (TFS)

Cherwell Service Management

Big data/Business intelligence tools

Tableau 10.3


Effectively worked in agile environment

Experience working in cross functional teams

HTML, HTML5, CSS, CSS3, JavaScript, JQuery

Microsoft Office: Excel, PowerPoint, Publisher

SQL Server Management Studio

Experience utilizing SSRS, SSAS, SSIS tools

Microsoft Access and Visio

Speech and text analytics software (CallMiner)


Business Intelligence Business Analyst - Quicken Loans Jan 2016 - Current

Monitored and evaluated reports, dashboards and KPIs, identified trends, risks, performance drops, etc.

Tracked business intelligence requests and completed requirements gathering

Organized and tracked requests to determine the right internal team to assist

Created, maintained and documented request and report standards

Migrated existing manual reports into dashboards and visualization tool for self-service (Tableau)

Worked with stakeholders to understand their long-term data monitoring needs and document requirements

Used Excel, Power BI and other tools to create manual reports for business users

Used Excel Pivot Tables, data manipulation and basic data interpretation

Excellent communication, organization and problem-solving skills

Experienced in cross-functional and agile teams

Youth Outreach Director – Youth of Ummah Dec. 2016-Current

Currently the outreach director for a youth organization that mentors 50+ youths ranging from middle school - college. Responsible for coordinating and organizing community projects that actively involves the youth to give that community. Successfully lead multiple campaigns that raised funds for different initiatives, such as feminine hygiene products for women, clothing and food drives for refugees, and food packing events at local food banks.

Speech Analytics Software Development (QCALL) - Quicken Loans Oct. 2016 - Jan. 2016

Call Miner technology, Call Copy, Sharepoint

Quality Assurance Specialist - Quicken Loans May 2015 - Oct. 2015

Call Copy, Loan Origination, lead allocation tool, call recording, quality assurance, SharePoint

Intern, One Reverse Mortgage Sept. 2014 - Apr. 2015


2013-2018 Wayne State University School of Business – Information Systems Technology (BA)

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