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Customer Service Medical

Pune, Maharashtra, India
November 14, 2017

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Objective: Provides administrative, secretarial and clerical support to others in the office to maintain an efficient office environment.

Job Summary:

Manage day-to-day facilities management & corporate services operations in multiple locations in the region to retain efficiency, productivity, and service level to internal customers.

Coordinate with security, sustainability and information technology groups to deliver projects, maintain facilities and provide emergency response services.

Facilitate daily deliverables for internal employees’ requests, including furniture (tables, chairs, filing cabinets) replacements/needs and building requests (Air- conditioning, key duplication, lighting, etc.)

Responsible for the front line delivery of an amazing workplace and customer experience related to all workplace and facilities services.

Display excellent communication skills and high level of customer service

Coordinate mail, parcel deliveries, stationary orders and organising outgoing goods

Support and coordinate with the team and ideally be the go-to person if anyone needs assistance on help with planning, ideas, setting up board rooms or general administrative duties.

Demonstrate initiative, passionate about new ideas and being the support of team and managers

General administrative duties involved

Passion, drive and initiative to help and assist a tea

Technical Skills

MS Office /Outlook

Operate multi-line phone system (AT&T Console - 15 lines and 55 extensions)

Order processing

Database management

Academic education:

Graduated in Arts from Mumbai University, [2005]

Completed post-graduation in Arts from SNDT University, (2008)

Bed in Marathi and geography from Mumbai University, [2007].

HSC from State board with 2nd class.

Work Experience:

Customer Service Agent

IDEA CELULUR [ September 2008 - October 2012]

Handled customers on the phone and in person

Resolved customer queries

Managed and redirected customer complaints

Processed customer orders

Recorded all customer interactions

Prepared letters and emails to customers

Followed up with customers

Medical Records Clerk

Madhavbagh clinic, vileparle [September 2012 to - November 2014]

maintained medical records in accordance with company policies and procedures and state and Federal guidelines

prepared and updated medical records in a timely manner

located, retrieved and distributed records as needed by all departments

copied and faxed requests for medical information

transferred outdated file materials to inactive storage

performed general clerical functio


GHV GROUP INDIA PVT LTD, ANDHERI EAST [November 2014 – June 6 2017]

Answer and screen incoming calls

Handle and redirect customer queries

Take and distribute messages

Manage all visitors

Organize incoming and outgoing mail

Coordinate meetings and appointments

Assist with organization of company functions and events

Prepare letters and documents

Utilize MS Office fully in daily tasks and responsibilities

Set up and maintain accurate data management systems

Research and retrieve information

Maintain a professional reception area

Personal Details:

Date of Birth: 11/ 01 / 1986

Expected employment status: Full time

Email id :

Contact no: 901199921

Add:701,GoodWill society,nr.Kurale Garage,N.P.Thakkar road, Vileparle East.

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