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Customer Service Human Resources

Location:
Chula Vista, CA, 91913
Posted:
November 15, 2017

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Resume:

Aprila Chung

**** ***** **** ***

Chula Vista, CA 91913

Phone #917-***-****

PROFILE

Over 13-years of work experience in the office environment. Qualified and dedicated professional with extensive financial management, Human Resources, and administrative clerical support experience.

PROFESSIONAL WORK EXPERIENCE

Title: Human Resources Assistant –Receipts Department/GS05-0203

Location: Personnel Support Detachment, Pearl Harbor, Hawaii

4827 Bougainville Dr.

Honolulu, HI 96818 United States

Length: February 2015 to Current

Point of Contact: Mendez, Endia T: LCDR, Officer in Charge, PSD Pearl Harbor 808-***-****

Email: ac3b34@r.postjobfree.com

Haslem, Joe: Supervisor PSD Pearl Harbor 808-***-****

Email: ac3b34@r.postjobfree.com

Duties:

Reviewes, verifies, validates, and determines monetary incoming orders and entitlements for active duty and reserve military personnel, families, and civil service employees under government Permanent Change of Station (PCS) and Temporary Duty (TDY) orders, arriving and departing various Navy commands throughout Hawaii and the Pacific Rim.

Responsible for receiving and updating all Sailors and family members due to permanent change of station (PCS), pending disestablishment of the command, separating sailors from the U.S Naval Service and transferring eligible sailors to the Fleet Reserve.

Ensured that all pay affecting documents are audited and in compliance with the DODFMR Volume 7A, Military Pay Policy and Procedures - Active Duty and Reserve Pay, and the Defense Finance and Accounting Service Procedures Training Guide (DFAS PTG). Pay and allowances managed included Assignment Incentive Pay (AIP), Consecutive Overseas Tour (COT), Overseas Tour Extension Incentive Program (OTEIP), Hardship Duty Pay (HDP), Career Sea Pay (CSP), Career Sea Pay Premium (CSPP), Hazardous Duty Incentive Pay (HDIP), Subsistence Allowances (BAS), Family Separation Allowance (FSA), Clothing Monetary Allowance (CMA), Basic Allowance for Housing (BAH), Overseas Housing Allowance (OHA) and Cost of Living Allowance (COLA). All while you using the program Transaction Online Processing System (TOPS), Navy Standard Integrated Personnel System (NSIPS), Department Information System Agency (DISA), Master Military Pay Account (MMPA) and Total Workforce Management Services (TWMS).Provide Customers service for walk-ins. Naval Education and Training Command (NETC), Joint Travel Regulations (JTAR), BUPERS Online (BOL), Navy Personnel Command (NPC), Standard Operating Procedures (SOP), Department of Defense Financial Management Regulations (DODFMR), HP TRIMS.

Title: Member Service Representative

Location: First South FCU, 7645 Tarawa Avenue, Millington, TN 38054

Length: July, 2012- April 2014

Point of Contract: Rubio, Deborah: VP 901-***-****)

Email: ac3b34@r.postjobfree.com

Responsible for building a bridge between the credit union and the base offices. Also, process incoming loan applications and keeping track of accounts that has been opened and closed. Helping members with their accounts on daily basis, money withdrawal, deposits, opening CD’s and credit cards. I also was in charge of making sure that all proper documents are ready for audits.

Title: Billing Coordinator, Law Firm

Location: Simpson, Thacher & Bartlett, LLC 425 Lexington Ave, NYC 10017

Length: February 2007 – February 2010

Point of Contract: Kalogianis, Kitkas Maria: Supervisor

Email: ac3b34@r.postjobfree.com

Responsible for preparing and processing bills for partners, associates and paralegals in NYC, CA, Hong Kong and Singapore.

Keeping tracks of agreements and payments between the partners and the clients. Solving problems, such as: bill invoices and amounts if they don’t match. Keeping track of company rates, special agreements or discounts and make the necessary adjustments. This is a very important task since this is how the Law Firm makes the money.

Processing payments, write- offs, add-ons in the system. Preparing the new matters sheets for the partners (In US, Europe and Asia). Also, task with establishing new employee's data

Title: Teller/Loan officer

Location: Peoples First Community Bank, Panama City Beach, FL 32408

Length: February 2006- December 2006

Point of Contract: Mrs. Jane: AVP

Email: ac3b34@r.postjobfree.com

Perform duties such as: accepting and processing loan applications, researched errors in deposits and withdrawals, recording interest, opening and closing accounts and issuing traveler’s checks. Responsible for diverse consumer loan portfolio, Evaluate and verifies all new loan applications and input credit applications into credit score system. Provide customer service to members and resolved all consumer lending related issues. Conduct analysis of underwriting guidelines and loan approval rates and collections

Title: Personal Banker/Teller:

Location: Innovations Federal Credit Union, Panama city Beach, FL

Length: September 2004 – August 2005

Process customer financial transactions (Cash, Checks, Money order, Wire transfer, Western Union). Open new accounts. Open new CD's, prepare monthly reports on open, close and deceased accounts, receive and respond to all costumers’ inquiries and complaints, handles customers’ needs by processing routine banking transactions and identifies fraudulent activity to prevent potential losses to the bank

Education

Bachelor of Arts in Business and Tourism, May 2003

Albeda College (The Netherlands)

Languages

Speak, Read and Write fluently in: English, Dutch and Malay



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