Michelle Hendrickson

Office Manager/ Document Control

Sewaren, NJ 07077

ac3b0x@r.postjobfree.com

732-***-****

To obtain a rewarding and challenging position with a company where my capabilities and skills can be fully utilized and expanded.

Authorized to work in the US for any employer

Work Experience

Office Manager / Document Control

Precision Auto and Transmission - Woodbridge, NJ

December 2016 to Present

Duties Included: General office support, dealing with all customer on the phone and in person with regard to the repair of their vehicle, ordering of parts, dealing with the mechanics for parts list, billing of customers, processing warranty claims, processing of bills, following up with warranty companies, processing of customer applications for financial assistant on vehicle repairs, keep track of all financed repairs and process defaults, input all repairs, assist the owner with all his personal business needs.

Office Manager/ Document Control

TCC/McDarby Motors - Roselle, NJ

April 2012 to December 2016

Duties Included: General office support, dealing with all customer on the phone and in person with regard to the repair of their vehicle, ordering of parts, dealing with the mechanics for parts list, billing of customers, processing warranty claims, processing of bills, following up with warranty companies, processing of customer applications for financial assistant on vehicle repairs, keep track of all financed repairs and process defaults, process payments for dealer vehicle on the floor plan, input all repairs on dealer cars, upload all new vehicle in to the computer, place vehicles on craigslist, reply to customer reviews on website, assist the owner with all his personal business needs. Constructware Coordinator - MTA, Number 7 Subway Expansion KS Engineers - Newark, NJ

December 2007 to March 2012

Duties Included: General office support; processing of all incoming and outgoing submittal, RFI, letters, drawings etc through the constructware system (opening, closing, tracking); training of the office staff; setting up and training of the contractor staff; ordering of office supplies; writing and processing of meeting minutes; uploading and renaming of all documents in constructware; filing; customer service; review online program and fix and mistakes in system; work with designers to improve the program; fix any problems in constructware; Technical Typist - NJ DOT, Route

DMJM Harris - Iselin, NJ

November 2004 to December 2007

1&9, Section 4T

Duties Included: General office support and maintenance of the office for the resident engineer and inspection staff; writing of meeting minutes; entering DC29's, change orders, timesheets, monthly estimates and material received in to the ACES program; answering directing phone calls; filing of incoming and outbound correspondence; processing contractor and subcontractor payrolls and EEO reports; processing inspection reports for concrete and asphalt; processing TIR's; processing of invoices; ordering of local police for the contractor; ordering of office supplies Technical Typist - NJ, DOT, Edison Bridge

Ammann & Whitney - New York, NY

October 2002 to January 2004

Duties Included: Entering DC29's, change orders, time sheets, monthly estimates and material received in to the ACES program; answering and directing phone calls; filing; processing contractor payrolls and EEO reports; processing inspection reports for concrete and asphalt; processing TIR's ordering supplies entering mileage vouchers; general office support for the resident engineer and inspection staff. Administrative Assistant - Term Agreement

Merck & Company - Rahway, NJ

April 2001 to October 2002

Duties Included: Processing invoices; filing; faxing; copying; purchasing of office supplies; sorting and distributing mail; answering directing phone calls; customer service; maintenance of office equipment; scheduling and coordinating meetings and luncheons; typing expense reports; general office support for the project engineers. Production Coordinator

Punch Products/Vision USA - Rahway, NJ

February 2000 to August 2000

Duties Included: Processing orders; processing of artwork; filing; customer service; confirming colors and items ordered; following up with the print department to confirm jobs are being completed in a timely fashion. Production Coordinator

Sales Support Services

October 1994 to January 2000

Duties Included: Opening/closing projects and jobs; filing; data entry; list management (merging, editing, key entry, updating, deleting; mail merges; customer service; purchasing of office and warehouse supplies; working with the account managers to process projects or jobs and assist them wth daily work; setting up letters, postcards and invitations for mailings; tracking jobs; setting up daily work for the mailroom; checking inventory; contact with clients on projects and jobs; maintenance of office equipment; printing personalized letters, postcards, invitations, envelopes and lables for mailngs; sort and distribute incoming mail; processing returned mail. Receptionist - Term Agreement

Wiltel Communications - Edison, NJ

July 1994 to October 1994

Duties Included; Answering and directing incoming telephone calls; sorting and distributing mail. Customer Service Manager

AB&S Warehouse - Edison, NJ

July 1992 to July 1994

Duties Included: Answering and directing incoming calls; taking customers orders; filing; processing orders; purchasing of office and warehouse supplies; scheduling trucks for daily deliveries; checking orders; entering of materials received; training of new personnel.

Clerk Bureau of Securities

State of New Jersey - Newark, NJ

July 1990 to July 1992

Duties Included: Answering and directing incoming telephone calls; maintenance of office supplies, filing, copying; processing of incoming and outgoing mail.

Education

Drake Business School - Elizabeth, NJ

1988

Rahway High School - Rahway, NJ

1987

Skills

Micsoft Office (10+ years)

Additional Information

Skills:

Windows Microsoft Office (Excel, Word, Access, Power Point) Constructware, ACES, AS400, Word Perfect, Lotus 123, MS DOS, Microsoft Outlook, Schedule Plus, Microsoft Outlook Calendar, Internet, Unanet, Documentum, Photo Editor, Canon Zoom Browser, alldata support, njmvc dealer services, webmanager, desk manager

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