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Manager Customer Service

Location:
Quezon City, NCR, Philippines
Salary:
30000.00
Posted:
November 15, 2017

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Resume:

LEONOR MARTINEZ

Lot ** Blk ** St. Jude St.

Sacred Heart Vill. Bgy. Pasong Putik,

Novaliches, Quezon City

**-***-****/090*-*******

Email: ac3b06@r.postjobfree.com

Skype id: bhong.martinez

EDUCATION

1992-1996 POLYTECHNIC UNIVERSITY OF THE PHILIPPINES Bachelor of Arts in English Minor in Linguistics

1985-1990 ARELLANO UNIVERSITY OF PASIG

High School Diploma

WORK EXPERIENCE

May 22, 2015 – March 23, 2016 BRIGHTMOVE CORPORATION HUMAN RESOURCES MANAGER

Salary: Php 35,000/Month

COMPENSATION

Administer compensation, benefits and performance management systems, and safety and recreation programs.

Provide current and prospective employees with information about policies, job duties, working conditions, wages, and opportunities for promotion and employee benefits.

Analyze and modify compensation and benefits policies to establish competitive programs and ensure compliance with legal requirements RECRUITMENT/EMPLOYEES CONCERN

Identify staff vacancies and recruit, interview and select applicants.

Allocate human resources, ensuring appropriate matches between personnel.

Perform difficult staffing duties, including dealing with understaffing, refereeing disputes, firing employees, and administering disciplinary procedures.

Plan and conduct new employee orientation to foster positive attitude toward organizational objectives.

Develop, administer and evaluate applicant tests.

Conduct exit interviews to identify reasons for employee termination

Maintain records and compile statistical reports concerning personnel-related data such as hires, transfers, performance appraisals, and absenteeism rates

Negotiate bargaining agreements and help interpret labor contracts.

Investigate and report on industrial accidents for insurance carriers.

Oversee the evaluation, classification and rating of occupations and job positions ORGANIZATIONAL DEVELOPMENT

Advise managers on organizational policy matters such as equal employment opportunity and sexual harassment, and recommend needed changes.

Serve as a link between management and employees by handling questions, interpreting and administering contracts and helping resolve work-related problems.

Plan, direct, supervise, and coordinate work activities of subordinates and staff relating to employment, compensation, labor relations, and employee relations.

Analyze statistical data and reports to identify and determine causes of personnel problems and develop recommendations for improvement of organization's personnel policies and practices.

Represent organization at personnel-related hearings and investigations

Study legislation, arbitration decisions, and collective bargaining contracts to assess industry trends.

Responsible for designing/developing and implementation of company policy and procedures

TRAINING & ADMINISTRATION

Reports directly to the Chairman of the Board; confer with the other Management Committees for all operations and employees concerns.

Responsible for implementing HMO benefits for all deserving tenured employees as loyalty and retention incentives

Monitored levelling and movement of all Sales Supervisors, Branch Operations Managers promotions and incentives.

September 2013 – January 2015 TALENTSPHERE INC. PHILIPPINES OPERATIONS SUPERVISOR/BUSINESS DEVELOPMENT

MANAGER

Salary: Php 25,000/Month

Supervision

A. Daily Operation

B. Quarterly

C. Yearly

CLIENT MANAGEMENT & BUSINESS DEVELOPMENT

Established solid relationship with old and new clients Received job requirements from clients

Sent and assigned job requirements to the Recruiters

Kept record of all clients and their respective job requirements;

Submitted candidates to clients & Take charge of interviews face-to-face or via Skype

Exercised office hospitality to clients conducting interviews

Followed up selections from client & Represented the Company to clients

Reviewed every MOA before sending to client

Reviewed all other client-related document

Made sure jobs are accredited with the POEA

Made sure all jobs are posted upon receipt:

RECRUITMENT

Received all job requirements from Business Development Department ;

Prioritized job requirements according to deadline, urgency, and package;

Assigned job requirements to Staffing Coordinators;

Responsible for overseeing Staffing Coordinators’ search and submission, and quality of work;

Kept record of Staffing Coordinator’s individual submission record;

Received all resumes from Staffing Coordinators for submission;

Reviewed all submitted resumes;

Forwarded received resumes to Business Development for client submission;

Organized/Finalized candidates’ interview (planning, implementation and evaluation);

Conducted Reference Check (when necessary)

Create Ads for EBlast and posting; Came up with creative ways of sourcing candidates;

Gathered POEA and other job fairs and suggested which ones to participate

Job Fair Team Leader

Reported directly to the CEO and the Global Manager for all operations, sales and business development concerns;

Increased sales profit of 50% as compared to the previous years due to the influx of new clienteles.

February- Sept. 2013 BOHOL SOUTH BEACH HOTEL

HOTEL CONSULTANT/TRAINER –

Salary: Retainers Fee (Php20,000/Month)

Tasked to handle the training and equipping of management and staff level;

Developed and formulated strategies for Marketing and promos

Handled client management and customer service; worked hand-in-hand with the Owner in terms of hiring employees that fit the qualification of each required position. Nov. 2011 – Nov. 2012 LA VILLA DEL PUEBLO INN

RESORT MANAGER

Salary: Php 20,000.00/Month

Responsible for managing the entire resort and staff

Overseeing the sales, promos and advertisements for the entire resort

Responsible for over-all correspondences and Communication with all OTAs, guests inquiries and concerns

Handled the application and hiring for all prospective applicants/employees and their benefits such as SSS, PAG-IBIG and PhilHealth contributions both for La Villa Del Pueblo Inn and its sister company Paragayo Resort

Spearheaded the Frontdesk Office and Officers regarding bookings online, walk-ins, and long term guests ;

Handled the purchasing of consumables for the entire resort

Handled day-to-day activities for the entire resort and staff

Handled certifications and other documents and requirement need by each employees;

Hand-picked as the secretary for Danao Beach Community Association (DBCA) for all the resort owners of Danao, Panglao and as such responsible for all the minutes and meeting concerns of all the members and directors of DBCA and the resorts they represents.

PERSONAL BACKGROUND

LANGUAGE SKILLS: fluent and articulate in English & Filipino Languages both oral and written. MAC & PC PROFICIENT

OTHER: Teaching; Copywriting; Event coordination; Online-marketing & Selling



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