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Customer Service Sales

Tempe, Arizona, United States
November 13, 2017

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Larry S. Ray Jr.

*** *. ******** **. *******, AZ 85233 Contact: 414-***-**** Email:

I am a highly motivated business professional with over 20 years experience in customer service. I have a strong background in communication, multi-tasking, and patience while providing leadership in a dynamic team setting. Seeking full time employment position that will allow me to enhance my customers experience as well as increase operational goals and sales.

business Skill Set


Direct/Consultative Sales

Strong oral communication

Internet applications

Microsoft Word, Excel, Power point

Accurate math and cash handling skills

Professional Experience

ARIZONA DEPARTMENT OF TRANSPORTATION Customer Service 11-2013 to 07-2016

Provide customer service to public and Government agencies

Assist customers with applying or updating MVD records

Process responses for customer inquiries and request

Knowledge of policy and procedures

SPRINT PCS Assistant Store Manager 03-2012 to 11-2013

Assist in the day to day operation of the retail store; open/closing, customer relations and inventory.

Educated customers on wireless services by effectively demonstrating equipment functions and network capabilities.

Accurately process customer transactions, audit and reconcile daily cash receipts.

Training/Meetings: Responsible conducting and providing current product knowledge for all store functions.

Met and exceeded quota/revenue target for net activations, customer renewals, accessories, handsets, and enhanced services.

POWER NISSAN Auto Sales Consultants 09-2012 to 03-2014

Develop buyers by maintaining rapport with previous customers; suggesting trade-ins; meeting prospects at community activities; greeting drop-ins; responding to inquiries; recommending sales campaigns and promotions.

Understanding of automobiles by studying characteristics, capabilities, and features. Inspected automobiles and assess trade in value verse current market value to obtain best total worth of trade in.

Demonstrating automobiles by explaining characteristics, capabilities, and features; taking drives; explaining warranties and other beneficial services.

Close sales by overcoming objections; asking for the sales; negotiating price; completing sales or purchase contracts; explaining provisions; financing; collects payment; exit delivery of the automobile.

TCF NATIONAL BANK Retail Branch Manager 06-2003 to 06-2009

Demonstrated management and supervisory skills of seven (7) employees.

Clearly communicate with upper management growth, sales, and profit objectives for the office. Accountable for providing input to these objectives and to the manner in which performance will be measured and controlled.

Assists in the development of the annual budget for the office and adhere to budget parameters.

Communicate with other Bank departments to assist in answering questions and resolving issues.

Served as an active member of the office customer service team and held accountable for sales performance and referred customers to other Bank departments as appropriate.


ITT Technical PHX. Networking Information Technology, 12-2015 University of Milwaukee-Parkside Kenosha WI Business Management/ Psychology, 09-2006 Riverside University High School Milwaukee WI Diploma, 1993

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