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Customer Service Manager

United States
November 13, 2017

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*** ******** ****

Cincinnati, Ohio 45244



A Highly focused leader with extensive experience in the chemical industry with the proven ability of leading teams of 35 employees covering five departments in purchasing, manufacturing, quality, packaging and warehousing who has been recognized for initiative, project management and leadership abilities. Proficient in reduction of operation costs.

Quality Control, Shipping, Process Improvement, JD Edwards,

Purchasing, Receiving, Manufacturing, SAP,

International Logistics, Team Development, Goal Setting, QuickBooks,

Strategic Planning, Team Training, Cost Reduction, Peachtree


ISO9001 Certified. Active role in developing and auditing for ISO9001 certification

Certified in all areas of packaging and shipping of certifications of hazardous materials (excluding gases), radioactive materials, international air and ocean

DOT Title CFR 49 with ICOA/IATA dangerous good regulation


J.D. Edwards World Vision A7.3 Operating Systems

Certified fork truck instructor

Certified radioactive containment

SQF Certified

HAACP Certified


Skidmore Sales & Distributing Company 2012 to Present

West Chester, Ohio

Senior Scheduler and Buyer 2017 to Present

Do the scheduling for a 2 shift operation of 3 dry blenders 1M LBS/month

Responsible for all the buying for production including raw materials and packaging

Blending and Production Manager 2012 to 2017

Manage day to day blending operations.

Have raised production from 98,000 pounds per month to over 1M pounds per month

Manage 15 directs on a 2 shift operation

Handle all of the scheduling and production planning

Work directly with customer service and customers on blends and timing of products

Achieved SQF certification

Achieved AIB certification

Purchase all supplies for day to day operations

Negotiate costs for supplies to stay in budget

Alpla, Inc.

Florence, KY 2011 to 2012

Logistics/Purchasing/Quality Manager/Assistant Plant Manager

Manage day to day purchasing for an in house plastic bottle company

Do all planning of a 24 hour, 3-line manufacturing facility

Cover all quality aspects of an in house manufacturing facility

Manage 15 direct reports

JBS Industries, Inc. (Largest Car Wash Soap Manufacturer in the United State)

Lebanon, Ohio 2011

Logistics/Purchasing Coordinator

Handled all Logistics for 300 customers. Both foreign and domestic. Responsible for purchasing all raw materials and inventory control. Manage 14 hourly employees

Handle all purchasing and inventory problems. Make sure all customer orders are filled on a timely manner. Do all production planning for over 100 products and 300 customers


Blue Ash, Ohio 2006-2010

Logistics and Production Planner

Logistics both domestic and foreign. Most all main raw materials came from overseas. Did all tariff and NAFTA documents and arranged for all transportation

Responsible for product testing and quality certification before shipping. Managed the research and development of new product lines. Communicated with customers to solve problems and enhance their satisfaction

Developed corrosion inhibitors (patent pending) to increase product line of company

Handled multiple assignments while meeting important deadlines leading to an increase in responsibilities within the company

Production planning for the company’s 30+ products made in the Cincinnati Plant

Planned different batch sizes to keep production/inventory for upcoming orders

Bought and scheduled all raw materials necessary for production

GIRINDUS AMERICA, INC. Cincinnati, Ohio 2001-2006

Logistics and Purchasing Coordinator

Developed and designed shipping and receiving functions for the entire company

Assisted with the design and implementation of a purchasing system

Responsible for setting up and maintaining relationships with vendors

Created a system for hazardous waste storage and removal

Handled all logistics for pharmaceutical company in Germany along with other countries. Both receiving and shipping

Responsible for all receiving, including radioactive material

Responsible for shipments including hazardous and radioactive material both domestic and foreign

Set up vendors and all purchasing for a department of 50 people

Oversaw contracts for services

Created a system to monitor PH levels in sewage stream

Assisted with facilities maintenance including PM’s on air handling system and RO water system

Held certified training classes on fork lift safety and operation

TEXO CORPORATION Cincinnati, Ohio 1998 – 2001

Service Lab Manager

Responsible for providing all customer service functions using J.D. Edwards’ World Vision A7.3 operating system. Supported 175 sales representatives and over 700 customers. Input, prepared and shipped product samples, test kits and test reagents. Managed purchasing and receiving functions for nine laboratories including quality control and research and development. Certified in all areas of packaging and shipping of hazardous materials (excluding gases). Assisted in innovation of ISO 9001 and currently certified in ISO 9001.

Operated a service lab for approximately 175 sales representatives and 700 customers; Shipped up to 65 hazardous and non-hazardous packages per day

Improved communication, management of time and personnel and employee skills through training

Served as member of ISO 9001 team

Utilized good management, organization, clerical, written and oral communication, training, and technical skills to achieve challenging objectives

Appointed to auditor’s team to ensure continued compliance with ISO 9001

Did all logistics for the company shipping to other countries

Tastemaker, Inc. Cincinnati, Ohio 1990 - 1998


Chemical Manufacturing

Distilled raw material to make natural flavoring.

Liquid compounding

Batched raw materials to make liquid blends. Made liquid blends from 5# to 5000#


Batched raw material to be ran into the spray towers. Also, help run spray towers when needed.


University of Cincinnati, Raymond Walters, Cincinnati, Ohio, Chemistry Major

Associate Degree

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