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Real Estate Customer Service

Phoenix, Arizona, 85064, United States
November 13, 2017

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Rene’ A. Walters

**** *. **** ****** #***** Phoenix, AZ 85064

602-***-**** Cell Phone 602-***-**** Alternate Message Phone


Multi-site Portfolio / Tenant Relations / Profitable Negotiations

Dynamic, energetic and highly experienced in commercial property management. Possess in-depth experience in managing all core functions within the business with demonstrated capacity in supervising, directing, and guiding individuals and groups in the completion of tasks and fulfillment of goals. Solid history of success as a steadfast leader, mentor, and coordinator with track record of steering property improvement projects, building and guiding teams while optimizing internal operations. Talent for cultivating and supporting client, tenant and vendor relationships, leading to high occupancy rates, minimal turnover and renewal of long-term leases.

Practice Related Competencies

Contract & Lease Negotiation / Administration / Enforcement

Forecasting / Financial Profit & Loss Management / Reporting

Detailed Monthly, Quarterly & Annual Operating Reports / Variance Analysis

Asset Budgets / Forecasting & Tenant Expense Reconciliations

Due Diligence Asset Review / Lease Abstracts

Vendor Service Management / Contract Negotiation

Project Planning / Scope Bidding / Process & Track / Milestone Deliveries

Business Solicitation / Development / Marketing & Public Relations

Market Analysis & Competitive Maneuvering

Risk Assessment / Insurance Management

Life / Safety & Building Code Compliance

Team Building & Leadership / Training

Emergency Situation Assessment / Response & Remedy

Professional Experience

Mirado, llc. – Phoenix, AZ

Designated Broker / Managing Member

9/2013–present (Opened: 8/2003 to 4/2007) (Reopened: 3/2008 to 07/2009)

Self-employed commercial freal estate firm directly responsible for all facets of business in addition to operations for 3rd party fee management. Portfolio consisting of 9 strip and shop / retail centers located across the valley totaling 950,000 sq. ft. and 289 tenants. Maximized performance of managed assets by analyzing market area minimum rents, tenant mix, efficiency ratios, demographics and understanding the competition for each property.

Selected Contributions:

Spearheaded development and roll-out of innovative marketing campaign that maximized portfolio asset performance. Forged and sustained relationships with key decision-makers within commercial entities to negotiate profitable management contracts and secure long-term tenant agreements as primary focus to increase NET operating income for portfolio. Increased overall occupancy of portfolio from 80% to 93% within one year of assumption of management contracts and “hands on” daily operations.

Boxer Property – Phoenix, AZ

Commercial Property Manager / Leasing Broker - Outer Market Operations

(8/2012 to 9/2013)

Responsible for dual natured day-to-day on-siite operations, marketing and leasing for newly acquired 140,000sq.ft. garden office asset located in the Metro-Center, sub-market for a national commercial real estate company. Demonstrated ability to manage multiple projects with the same performance level at all sites, meeting company standards. Met financial objectives by collecting rent, forecasting, scheduling expenditures, analyzing variances, reporting and initiating corrective action for delinquencies. Effectively communicated technical and financial information with maintenance staff, tenants and upper management. Initiated, managed and monitored all vendor activities with respect to all capital, building and tenant improvement projects. Provided timely and courteous customer service for existing tenants; daily issues as well as for renewal retention.

Selected Contributions:

Leased 13,025 sq. ft. of garden office space within one month’s business calendar adding $128,560 worth of value to the asset and business climate.

Increased overall occupancy of portfolio from 38% to 60% within one year of assumption of management.

Whitestone REIT – Carefree, AZ

Commercial Property Manager / Leasing Broker (8/2009 to 2/2011)

Responsible for day to day operations and leasing procurement for “mixed-use” portfolio; garden office, office/retail and retail center comprising 3 properties, 173,175 sq.ft; 120 tenants for high-profile commercial real estate public REIT firm. Developed operating income, expense and capital budgets to reflect the REIT’s objectives for operating the property, sustaining and enhancing cash flow and marketability of portfolio to maximize financial returns for the benefit of tenants, owners and the community.

Selected Contributions:

Successfully coordinated execution of multiple high-value property build-outs and upgrades to enhance marketability and position of assets. Participated in multiple and concurrent construction and building maintenance projects, delivering value to project contributors and stakeholders.

Actively participated with Carefree / Cave Creek Chamber of Commerce. Instrumental in working with Carefree Town Council in generating the language and amending their existing zoning language by creating a new "sub" category.

Wessex Service Company – Phoenix, AZ

Designated Broker / Commercial Property Manager (5/2007 to 2/2008)

Directed team of 9 property managers and 14 other employees for high-profile commercial real estate firm ranked #4 in the industry; portfolio exceeding 8 million sq.ft. comprising 118+ properties and 1,866 tenants. Held bottom-line responsibility and oversight of end-to-end property management functions including reporting, tenant relations, facility security / maintenance and oversight of contracted services. Developed reports, administered budgets, allocated resources and ensured operational compliance with industry, corporate and state standards and requirements.

Selected Contributions:

Earned recognition for maintaining properties at high occupancy capacity with a low turnover rate. Prudent property management skills and effective interfacing between functions such as on-target advertising, professional networking and excellent client / tenant relations.

Reduced account payables for each property by 2% total rent roll and operating expenses by 15% while maintaining the same quality customer service.

Education and Credentials

Bachelor of Arts Psychology (1985

University of Central Oklahoma

100 N. University Drive, Edmond, OK 73034

Arizona Licensed Real Estate Broker (1997) License # BR102172000

Expiring October 2019

Scottsdale School of Real Estate & Business

7142 E.1st Street, Scottsdale, AZ 85251

Technical Proficiencies

All Microsoft Windows Operating Systems; Word, Excel, Outlook, Quicken, ACT! Peachtree, Rent Roll, Skyline and Yardi (Voyager) PM accounting software

Career Test Insights

Discovery Test - Insights Learning and Development, Ltd.

“People see Rene’ as enthusiastic, ingenious, imaginative and dynamic with highly honed interpersonal skills; visualizing and bring to fruition futuristic outcomes that seem impossible.”

Predictive Index Arizona, Inc.

“Rene’ is a confident and ambitious “doer” and decision maker, a self starter who can delegate responsibility and authority when necessary.”

Understanding Strengths and Blending Differences -Ministry Insights International, Inc.

“Rene’ is a big thinker, negotiates conflict by bringing fresh ideas to solve problems and while dedicated to her own ideas; verbalizes her feelings and accomplishes goals through people by building confidence in others.”

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