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Customer Service Data Entry

Location:
Toronto, Ontario, Canada
Posted:
November 13, 2017

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MELISSA LINDSAY

**** ****** *** *** *********** Ont. L4T-3T7 Tel :( 647) ***-****)

Email: ac3ar0@r.postjobfree.com

OBJECTIVE: Targeting a work environment that promotes a positive client experience, opportunities with regards to business results.

HIGHLIGHTS AND QUALIFICATIONS

Over 9 years of solid customer service experience

Highly effective in assessing client needs in order to thoroughly educate and promote company products and services

Demonstrated leadership skills with the ability to motivate, train, and supervise others

Proven customer service skills with a commitment to offering service in an open welcoming manner also

Recognised for the ability to successfully negotiate, mediate and resolve customer issues and concerns in a professional manner

Diligent, target centric and result oriented

Proficient in MS Office Applications (Word, Excel, PowerPoint, Word Perfect and FTP Pro) spread sheets,

Commended for organizing and prioritizing work assignments to meet office objectives,

Smart Serve Certified.

EMPLOYMENT HISTORY

MJR Collections 2013-2016

May perform the same duties as workers supervised

and may perform clerical duties and maintain front desk security and security access lists.

record bookings, handle credit card checks,

Receive payment, issue receipts, arrange tour reservations and deal with emergency situations.

Kept areas clean and ensure displays are well maintained

Provided activity summary reports each week to MGM.

3rd party junior collector/transfer agent for CIBC Bank and easy out program for TD Canada Trust

Highly effective in assessing client needs in order to thoroughly educate and promote company products and services

Recognised for the ability to successfully negotiate, mediate and resolve customer issues and concerns in a professional manner

Diligent, target centric and result oriented

Strategic-relationship/building skills – listen attentively, solve problems creatively, and use tact and diplomacy to find common ground and achieve win-win outcomes

Citilogistics Courier 2013

Data entry, and administration

Called clients to ensure they received their deliveries

Assisted with call complaints and resolving lost product issues.

Co-ordinate, assign and review the work of clerks engaged in the following duties: word processing; record keeping and filing; operating telephones and switchboards; data entry; desktop publishing; and other activities involving general office and administrative skills

Resolve work-related problems and prepare and submit progress and other reports

Train workers in job duties, safety procedures and company policies

Ensure smooth operation of office equipment and machinery, and arrange for maintenance and repair work

Virtual Solutions 3rd party for ROGERS CUSTOMER SERVICE 2012

Efficiently answered calls and assist customers with their issues with their wireless devices

Able to assist customers with product selection, based on assessing their needs and providing information Activated new wireless accounts for new and existing customers and Sold wireless Rogers products.

Responsible for actively ensuring the retention Organization's, customer base which includes promoting the organization to existing customers.

Efficiently and accurately process customers’ orders on a Point of Sale and provide exceptional customer service,

assisting customers to select products, based on assessing their needs, and providing information about added benefits

Assist with loss prevention measures

Moosehead beer 2016-

MJR Collections 2013-2015

Citilogistics Courier 2013

Virtual Solutions 3rd party for ROGERS CUSTOMER SERVICE 2012

Customer Service/Sales Representative Bay and American Eagle 2007-2008

Market Researcher Consumer Contact 2007

Bartender/Server Malibu Marie 2005-2006

Cashier Jamaica Finest 2004-2005

EDUCATION

2006 Ontario Secondary School Diploma

Chinguacousy Secondary School

Currently finishing the community and justice services course at Sheridan College



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