Sign in

Customer Service Windows Server

Aurora, Colorado, United States
November 13, 2017

Contact this candidate


Timothy Bitterman


PC Refresh Technician


I employ solid technical acumen and collaborative interaction to provide hardware and software solutions. Self motivated to work independently in a fast- paced multi-tasked environment, using interpersonal skills to provide reliable problem resolution per customers’ requests. Ability to multi-task in a fast-paced environment to alleviate problems and increase customer satisfaction by implementing requested functionality of machines per organizational specifications


Microsoft Windows 7, 8, 10 Microsoft Office Suite Windows Server 2008 R2 and 2012 Client Server Networking Security Linux Network medium and component installation, building to specifications, repair, and troubleshooting Active Directory user and computer groups, organizational units, group policies, and permissions to provide reliable operations

Microsoft TechNet Virtual Lab – “Deploying and managing your small business with Windows Server 2012 R2 Essentials”, Deployed and configured a server with the Windows Server 2012 R2 Essentials. Negotiated the Windows Server 2012 R2 Essentials Dashboard to manage users, user groups and devices in the network

Microsoft TechNet Virtual Lab – “Migrating Active Directory with System Center 2012 R2” Used System Center Operations Manager and System Center Configuration Manager 2012 R2 to manage a SUSE Linux Enterprise Server, then used SCCM to deploy a new software page to the SLES server

Microsoft TechNet Virtual Lab – “Migrating Active Directory to Windows Server 2012 R2” Migrated a Windows Server 2008 R2 domain environment to Windows Server 2012 R2 with no down time

Application Development Windows 8.1, C#, Visual C#, Visual Studio Express Edition 2010, 2012, 2013 Developed Web application projects in Visual Basic, C#, CSS, HTML, XAML


Associate of Applied Science Information Systems Administration

National Technical Honor Society

Arapahoe County Library District, Comp TIA Security+ Certification Prep 2

Comp TIA Network+ Certification Prep, Advanced Comp TIA+ Certification Prep

Linux Foundation – Linux 101


Hardware Refresh Technician, TEKsystems Centennial, CO 03/2017

Backup, On-call

Replaced computer equipment, documented assets

Equipment Operator, Conn’s Home Plus Aurora, CO 03/2014 – 03/2017

Worked with team to stage orders from warehouse stock

Trained employees on equipment, procedures, and scanner

Inspected purchasing and sales stock for RMA or repair

Earned 22% performance bonus

Driver – Customer Service, Safelite Fulfilment Aurora, CO 02/2011 - 10/2011

Picked and staged orders from warehouse stock

Loaded and delivered products and merchandise

Documented hundreds of purchasing and sales transactions

Attended Will call customers requests

Driver, Manheim Denver Auto Auction Aurora, CO 02/2008 - 02/2010

Transported thousands of vehicles to and from auction

Provided documentation for purchasing and sales

Increased sales profits and saved time through safety

Preserved License

Contact this candidate