Timothy Bitterman
ac3aqg@r.postjobfree.com
PC Refresh Technician
QUALIFICATIONS
I employ solid technical acumen and collaborative interaction to provide hardware and software solutions. Self motivated to work independently in a fast- paced multi-tasked environment, using interpersonal skills to provide reliable problem resolution per customers’ requests. Ability to multi-task in a fast-paced environment to alleviate problems and increase customer satisfaction by implementing requested functionality of machines per organizational specifications
TECHNOLOGY SKILLS
Microsoft Windows 7, 8, 10 Microsoft Office Suite Windows Server 2008 R2 and 2012 Client Server Networking Security Linux Network medium and component installation, building to specifications, repair, and troubleshooting Active Directory user and computer groups, organizational units, group policies, and permissions to provide reliable operations
Microsoft TechNet Virtual Lab – “Deploying and managing your small business with Windows Server 2012 R2 Essentials”, Deployed and configured a server with the Windows Server 2012 R2 Essentials. Negotiated the Windows Server 2012 R2 Essentials Dashboard to manage users, user groups and devices in the network
Microsoft TechNet Virtual Lab – “Migrating Active Directory with System Center 2012 R2” Used System Center Operations Manager and System Center Configuration Manager 2012 R2 to manage a SUSE Linux Enterprise Server, then used SCCM to deploy a new software page to the SLES server
Microsoft TechNet Virtual Lab – “Migrating Active Directory to Windows Server 2012 R2” Migrated a Windows Server 2008 R2 domain environment to Windows Server 2012 R2 with no down time
Application Development Windows 8.1, C#, Visual C#, Visual Studio Express Edition 2010, 2012, 2013 Developed Web application projects in Visual Basic, C#, CSS, HTML, XAML
EDUCATION
Associate of Applied Science Information Systems Administration
National Technical Honor Society
Arapahoe County Library District, Comp TIA Security+ Certification Prep 2
Comp TIA Network+ Certification Prep, Advanced Comp TIA+ Certification Prep
Linux Foundation – Linux 101
WORK
Hardware Refresh Technician, TEKsystems Centennial, CO 03/2017
Backup, On-call
Replaced computer equipment, documented assets
Equipment Operator, Conn’s Home Plus Aurora, CO 03/2014 – 03/2017
Worked with team to stage orders from warehouse stock
Trained employees on equipment, procedures, and scanner
Inspected purchasing and sales stock for RMA or repair
Earned 22% performance bonus
Driver – Customer Service, Safelite Fulfilment Aurora, CO 02/2011 - 10/2011
Picked and staged orders from warehouse stock
Loaded and delivered products and merchandise
Documented hundreds of purchasing and sales transactions
Attended Will call customers requests
Driver, Manheim Denver Auto Auction Aurora, CO 02/2008 - 02/2010
Transported thousands of vehicles to and from auction
Provided documentation for purchasing and sales
Increased sales profits and saved time through safety
Preserved License