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Customer Service Manager

Houston, Texas, United States
November 13, 2017

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Elizabeth Jeannene Norton

P.O Box ***, San Angelo, Texas, Cell: 210-***-****,

Professional Summary

Dynamic Customer Service Manager who leads diverse teams to achieve company goals by using innovative ideas for training, supervision, and marketing

Skills Creative Management Ideas, Multitasker, Goal Oriented

Proficient in All Microsoft Programs, Adobe Photoshop


05/2010- Present Alamo City Music Hall Bartender/Bar Manager San Antonio, Texas Manage Revenue & Inventory, Recruit & Train Staff, Promote Events

09/2011-10/2013 CLUB 84 Bartender/ Bar Manager San Angelo, Texas Manage Revenue & Inventory, Recruit & Train Staff, Promote Events

10/2009- 05/2010 AFNI Corp. CSR2/ Team Lead VERIZON San Antonio, Texas Monitored Customer Service Representatives Performance and Productivity

09/2007 - 07/2009 SITEL Corporation Technical Associate/ Coach Port Arthur, Texas Promoted from Team Lead to Coach in 8 months

01/2006 – 03/2007 West Corporation Inbound Customer Service Rep Beaumont, Texas Taking Inbound Calls for AT&T


2011 – 2015 Angelo State University Bachelors in Science of Psychology: Minor in Mass Marketing & Graphic Arts

G.P.A: 3.0


Brittany Riggins Relationship: former coworker at Bethphage 817-***-****

Mellissa Brunns Relationship: Ass. Manger from Winn Dixie 325-***-****

Jason Green Relationship: General Manager at Alamo City Music Hall 210-***-****

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