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Manager Customer Service

Las Vegas, Nevada, United States
November 13, 2017

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Ellen Suess

Business Manager

Las Vegas, NV ***** - 702-***-****

Service-orientated professional with 25 year background in Management. Core competencies include customer service, employee evaluation and human resources and achievement as well as excellent communication and time management skills. Handles tasks with accuracy and efficiency. Willing to relocate: Anywhere

Authorized to work in the US for any employer


Property Manager

Westland Real Estate Group - Las Vegas, NV - March 2017 to Present Manager 420 unit community including but not limited to apartments, retail store's, and commercial property leasing.


Career Strategies - Las Vegas, NV - November 2015 to Present Property management temp.


LAKESHORE MANAGEMENT, INC. - Las Vegas, NV - October 2014 to November 2015 Responsibilities

Managed Two communities equaling 400 homes.


Collections, sales, and resident retention.

Skills Used

Knocked on doors to collect rent and violate residents that needed to clean their areas. Marketing to sell and rent homes to increase occupancy and income. Took care of maintenance issues in a timely manner to avoid resident discomfort.

Business Manager

Olen Properties - Las Vegas, NV - March 2013 to June 2014 Property Manager

Lokahi Apartments - Kailua-Kona, HI - April 2011 to March 2013 Business Manager

Fore Property Management - Las Vegas, NV - December 2009 to March 2011 Managed Glenn Brooke Terrace tax credit community. Compliance, variance reports, inspections. Property Manager

BEKS Group - Las Vegas, NV - March 2003 to December 2009 Managed multiple apartment communities, lease commercial properties, and retail shops. Community Manager

Camden Residential - January 1998 to February 2003 EDUCATION

Administration and computer programming

Las Vegas Business Academy - Las Vegas, NV

July 1990

Business Management

College of Southern Nevada - Las Vegas, NV

June 1989

Business management

CSN - Las Vegas, NV

September 1987 to 1989


Fair housing, eviction and collection skills, sales and leasing, manage multiple types of properties at one time. (10+ years)



Zero delinquency, leasing closing ratio 70%

August 2014

Evicted chronic late payers, gang members, and trouble residents and rehab units. Refilled with quality residents. Zero tolerance for rule breaking, excel spreadsheet coordinator, budget control, collection. CERTIFICATIONS/LICENSES

Fair housing and oshA safety

Yearly Fair housing and safety conference with apartment assoc. GROUPS

Nevada apartment assoc

August 1998 to July 2017

Group meetings, luncheon, dinners, and awards. Seminars on Fair housing and. Safety conference. ADDITIONAL INFORMATION


• Speaking, Active Listening, Negotiations, and Coordination

• Customer, Personal Services, and Service Orientated

• Management of Property, Personnel and Human Resources

• Active Learning and Learning Strategies

• Mathematics, economics and accounting

• Sales and Marketing, Communications, and Media

• Complex Problem Solving, Judgment, and Decision Making

• Operations and Quality Control Analysis

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