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Administrative Assistant Customer Service

Miami, Florida, United States
November 13, 2017

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Judith C. Smith

***** ** *** ******, *****, FL **157 305-***-****

OBJECTIVE To secure a Career Service position with a reputable establishment, which will utilize education, knowledge and skills obtained through diverse and demanding training and responsibility. EDUCATION Trinity International University, Miami, FL May 2004 Bachelor of Arts

Major in Interpersonal Communication

Jones College, Miami, FL August 1992

Associate of Science

Major in Paralegal Studies

Robert Morgan Vocational Technical School, Miami, FL December 1979 Major in Medical Assisting

UNIVERSITY OF MIAMI WORK EXPERIENCE Lowe Art Museum, Miami, FL May 2015 - Present


School of Education and Human Development August 2015 – May 2015 Receptionist

Schwartz Athletics March 2015 – April 2015

Administrative Assistant

Data Office of Admission January 2015 – February 2015 Data Entry Administrator

Office of Student Affairs September 2014 – December 2014 Administrative Assistant

Office of International Student Services August 2014 – September 2014 Receptionist

Duties: Delivered excellent customer service, and manage all inquiries in a professional and courteous manner, in person, on the telephone or via e-mail. Carried out instructions given by the management team and the head office. Maintained appointment calendar for VP of the University. Scheduled meetings with the UM personnel and or students, which includes planning and coordinating meetings. Coordinated processing of confidential information. Maintained Student Government legislation files, coordinated deadlines and prepared correspondence on behalf of the Vice President. VPK TEACHING WORK EXPERIENCE Pine Villa I.A.W., Miami Dade Public School February 2013 – May 2014 Head Start Associate Educator

Miami-Dade CAA Head Start May 2006 – June 2012

Lead Educator

Duties: Prepared the minds of 3 year old children for the “volunteer kindergarten readiness” by providing a safe and supervised educational setting by following an approved curriculum. Promoted social, emotional, physical and cognitive development. Encouraged parental involvement in all aspects of the program. Developed individual goals for children, by providing on-going assessments and facilitated transition into kindergarten. TEACHING WORK EXPERIENCE Miami Douglas MacArthur Sr. High, Miami Dade Public School April 1993 – April 2006 Permanent Substitute Teacher Duties

Jack Gordon Elementary- After School Instructor September 2002 – June 2003 After School Instructor

Juvenile Services Program April 1998 – June 2000

Counselor/ Supervisor

Duties: Provided instruction and classroom management in the absence of assigned teacher. Assisted with assignments, time management and test preparation. Ensured that the juvenile and their family are referred to the required community resources and that he or she is complying with the court order. Supervised the juvenile detention center and its operation to include maintaining the safety, security and welfare of the detainees and detention center personnel; the maintenance and upkeep of the facility; and the development and implementation of programs and activities in accordance with established policy and procedures, court mandates and budgetary guidelines; conducts inspections of staff, facilities, equipment, and records. CERTIFICATION

National Child Development Associate (CDA)

40 College credits in Early Childhood Education

Florida Childcare Professional Credential

Pediatric CPR/First Aid Certification


Typing, filing, coordinating meetings, scheduling appointments, preparing confidential documents and maintaining various databases

Software: Microsoft Office, Telephones, Printers, Fax, Scans, Galaxy software (Cashiering /tracking system) REFERENCES

Excellent references available upon request

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