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Project Manager Digital Marketing

Location:
Santa Clarita, California, United States
Posted:
November 13, 2017

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Ernest Panoussi - CSM

ac3ac2@r.postjobfree.com

Mobile: 310-***-****

OBJECTIVE I seek to utilize my diverse skill set in a cross-functional team setting to make a positive contribution to a high-performing, industry leading Mobile, Internet, Automotive Connected Car or Telematics company.

SUMMARY Extensive experience in the wireless industry and MVNO space including CDMA and GSM devices. Web, responsive web & Mobile application development and entire SDLC for iOS, Android, HTML5 for Windows & BlackBerry, BREW & Symbian OS platforms. Managing projects and development of voice activated apps for Automotive Connected Car, and app development for apps for Telematics services. Possess a comprehensive knowledge of the wireless space with over 10 years direct industry Project Management experience and delivering high quality results through dedication and teamwork. I am a goal and detail oriented, self-motivated team player with a great attitude.

WORK EXPERIENCE

KIA Motors Inc, USA, Irvine, CA August 2014 to Present

Sr. Scrum master/Project manager for Digital Experience Telematics for Mobile, Frontend and Backend

Project Manager and responsible for launching various in parallel projects for MyUVO web, responsive web and mobile app (iOS and Android) development for connected car, embedded and non-embedded Telematics platform.

Work closely with validation team to track and resolve reported issues in JIRA by internal QA team, customers, KIA university, Product Quality team, JIT, Joint Integration Testing, or any Gate related issue prior to vehicle launch, to closure.

Acting as Scrum master as needed, in a SAFe agile environment (Scaled Agile Framework for lean development), planning, backlog grooming and facilitating retrospectives after each release.

Managing SDLC (Software Development Life Cycle), from concept to product readiness to launch and maintenance.

Review requirements and specifications that support project goals to deliver a user experience that meets KMA’s, KIA Motors America’s expectations and to build the backlog by facilitating Scrum ceremony meetings involving business, dev and QA team.

Routinely update specification documents hosted in Confluence as new requirements are developed.

Support validation team in understanding business requirements and expectations of the product and validation results.

Review and create specifications in Axure RP, Rapid Prototyping tool, both for mobile and desktop solutions, for embedded and non-embedded connected car projetcs, for web and mobile app development team to fully understand business need.

Making necessary changes in concepts using Photo shop or Axure RP.

Managing delivery of vehicle assets and CGI images by 3rd party vendor designers, creative and artists for web and mobile MyUVO product prior to each vehicle launch.

Coordinate the vehicle launch support, planning upcoming quality gate audits, both for connected or embedded modem vehicle for connected car.

Build a support team and to attend audits and gates to ensure quality auditors follow product specifications and to challenge and negotiate issues found by quality auditors that contradict product specifications and immediate resolution of issues found by quality auditors with dev team.

Coordinate and managing all aspects of product backlog, grooming, prioritizing and planning sprints to achieve a functional and user friendly project.

Organizing Customer Centric meetings for a customer driven product, translate customer needs to Business requirements, resulting in user stories for development and to final release.

Support Digital Marketing on Social Media both as educating and providing material and content.

Receive and review any feedback from Social media/blogs with business and translating them to business requirements, resulting in user stories for development and final release.

Aligning all content and asset deliveries from Internal Digital marketing for KIA’s Model year launches with ongoing web and mobile project deliveries to be synchronized throughout the project phase.

Manage content and asset delivery from Digital marketing agency as vendor.

Managing and creating monthly (or emergency) deployment cadences and code freezes with dev team, into staging and production environment. Including calculation of any customer impacts.

Organize demos to ensure the developed user interface meets and matches the business requirements and design direction.

Working and coordinating product release with Digital Marketing team with respect to digital asset readiness for KIA.com and mobile apps, before launch, to ensure both departments are aligned for any customer facing content and product release.

Support Digital marketing with customer survey’s material.

Manage team members for ongoing projects and tasks.

Vendor management

Bench marking activities of other Automotive OEMs Connected Car solutions for Telematics.

Work with Finance in creating POs for vendors.

Work with legal in creating LDARs on any customer facing or related content for Company’s protection.

General Motors, OnStar. MI June 2011 to August 2014

SR. Project manager/Scrum Master, Software delivery for mobile apps

Project manager and responsible for code delivery for all the three iOS, Android & HTML5 teams in an agile XP environment.

Scrum master for GM, OnStar RemoteLink application for GM “Connected Car” vehicles: Chevrolet, GMC, Buick, Cadillac, Chevy Volt & Chevy Spark, for mobile platforms such as iOS, Android & HTML5: Windows & BlackBerry in an Agile Product Development

Working on next generation GM vehicles, Gen 10, enabling Wi-Fi HotSpot in GM vehicles, using Bosch and LG Electronics Telematics devices and Infotainment systems.

Leading the team in XP Agile environment to attend daily Scrums, Backlog grooming, Iteration planning, Retrospective and other scrum ceremonies.

Interacting & building relationship with other departments of GM & OnStar, discover other teams and services which could be used in my department after presenting to department chief.

Introducing the Agile environment and Scrum methodologies for counter partners within GM, OnStar for a faster product delivery.

Working closely with stake holders & product owner to meet goals and milestones to release the app for all the mentioned platforms, in an Agile environment and following Scrum ceremonies.

Code development in an Agile world as well as releasing and certifying the product from testing and staging environment to production.

Introducing HP’s ALM tool to QA department for Organizing department’s test cases from XLS to a TCM, Test Case Management. Application Lifecycle Management, responsible in getting access for all team members, training and knowledge on the new tool, as well as searching for new tools.

Validating the RemoteLink mobile app for all platforms, by introducing test flight for OTA download the app on devices both for testers and UAT team to identify any issues and reporting and entering them in JIRA.

Integration & product development and validation planning of the OnStar Remotelink Connected Car app against Chevrolet, GMC, Buick, Cadillac, Chevy Volt & Chevy Spark vehicles & validating the RemoteLink application in Telematics environment with 3rd party OEM Infotainment systems.

Listen to customer voice, both inviting or by surveys, to receive any feedback, review with business and resulting in user stories for development and to final release for an improved customer driven product.

Support Digital Marketing on Social Media both as educating and providing material and content.

Support Digital marketing with customer survey’s material.

Receive and review any feedback from Social media/blogs with business and translating them to business requirements, resulting in user stories for development and final release.

Manage all content and asset deliveries from Internal Digital marketing for GM vehicle launches with ongoing web and mobile project deliveries to be synchronized throughout the project phase.

Manage content and asset delivery from Digital marketing agency as vendor.

Working and coordinating product release with Digital Marketing team with respect to digital asset readiness for mobile apps.

Studying and bench marking planning of competitor’s similar products in the market.

Wireless Consultant, CA June-2009 to June-2011

Contractor, Consultant

Working in an Agile environment and acting as a Scrum master and Product Owner to meet the goals and milestones.

Working in an Agile environment and attending daily Scrum ceremonies, such as daily standups, Iteration planning, retrospectives, backlog grooming etc, responsible and owner of the entire production process for downloadable games and contents for mobile devices, on WinMo, CDMA, Brew and Android platforms.

Interacting with Stake holders, Business Analysts, Internal & External developers and QA team.

Cross functional roll and communications between internal and external parties and addressing and managing issues between internal departments

Responsible for creating material for customer support team.

Following code development as well as releasing and certifying the product from testing and staging environment to production.

Responsible in bringing the customer support up to speed and trainee with the latest software release.

Riot Games Inc, CA Dec-2008 to April-2009

Contractor, QA Director

Acting as a QA Director in a fast pace Video Game Industry with crunch times, an independent Los Angeles-based game developer and publisher.

Assigning daily/weekly tasks to QA managers.

Responsible for daily activities, such as monitoring testing and certifying daily builds, from Game engineering, Design stream and platform team, by QA managers and tracking issues in bug tracking tool, JIRA, taking the code to a higher level quality.

Attending Daily scrum of scrums as well as daily scrums for QA team, as working in an agile environment. Iteration planning using JIRA and AccuRev.

Working close with Design, Art, Game engineering, platform, product owner.

Planning beta release as well as monthly friends and family releases prior to beta.

Setting up the compatibility lab environment and expanding the QA team

Organizing company mandatory daily game play tests.

AMP’D MOBILE INC., Los Angeles, CA Oct-2004 to July-2007

Sr. Project Manager & QA Leader

Project manager for Motorola RAZR handset launch in Canada and MOL (Maintenance Of Life) software for all Amp’d Qualcomm / BREW based handsets such as Motorola E816 “Hollywood”, Kyocera KX18 “Jet” and all Amp’d 3rd party (Jamdat, EA mobile, Novarra, Pilot, MobiWeather, etc) preload BREW and WinMo downloadable applications on Motorola Q, Motorola RAZR, Motorola E816 and Kyocera KX18 handsets.

Managed Qualcomm’s signing and countersigning of BREW applications, both as preload applications and on DAC (Data Application Client) for availability as OTA upgrade path for customer handsets in the field.

Managed all 3rd party vendor such as EA mobile, Jamdat, Novarra, Pilot, MobiWeather & etc supplied BREW & WinMo downloadable and preload applications for integration with Motorola and Kyocera handsets, including build and test schedule with the OEM.

Involved in DAC testing process if required by 3rd party vendors and QP (Quality Partners).

Worked closely with Qualcomm on tracking change requests from Amp’d Mobile Inc.

Managed 3rd party server based releases. Coordinated with Ampd’s Operations and Notification Operating Center prior to releases live to the network, usually at midnight, to ensure minimal customer impact in case of roll-back.

Managed web production releases and QA

Managed Changes in Amp’d internal QA test cases based on new requirements or requests from vendors for support of hardware and software features.

Managed QA resources for in-house as well as outsource testing of Amp’d products using QP.

Set up training for Amp’d Mobile Customer Care, Tri1, Tri2 and Triage prior to network launch with the first Amp’d mobile branded handset. Provided similar training for Amp’d mobile sales staff in retail stores, provided material and was point of contact for Verizon Wireless, the network for launch related QA issue resolution.

ERICSSON MOBILE COMMUNICATIONS Jan-1998 to Jan-2003

CORP. (Sweden)

Project Manager for WAP Implementation / QA Manager

Managed in-house testing & WAP Implementation of WAP stack and error reporting to software developers during implementation phases for 3 WAP modules targeted for 6 to 7 handsets as well as out-source QA to 3rd party vendors occasionally.

Managing WAP module testing against different handset platforms in the lab using OTA simulator.

Managing testing of WAP related applications in handsets, PDA’s, laptops with different bearers such as SMS and GPRS.

Managing Regression testing of errors fixed by developers before approval of each release.

Ascertained proper functionality of WAP SDK, software development kit, in or against mobile phones, PDA phones, laptops or other wireless products.

Participated in planning of new WAP projects with QA team, vendors and developers.

System Radio Corp., Jan-1997 to Sep-1998

Flextronics International. (Sweden)

GSM Wireless Application Protocol and Telecommunications Engineer Intern

Worked at multiple manufacturing locations performing PCB assembly and final testing of Ericsson Central Communications Center (MD110) product for college internship program in the Circuit Manufacturing/Programming and Verifications Departments.

Skills:

Project management: CSM: Certified Scrum Master, Agile and waterfall

Mobile: iPhone, iPAD, mini iPad, Android, BlackBerry, Wi-Fi, Telematics, MVNO, BREW, CDMA, EVDO, 1x, GSM, WAP, GPRS, and WML.

Tools: Axure RP, Photo Shop, AI, Rally Software Tool, JIRA, Confluens, Teamsite CMS, AccuRev,Frap, Windows, Outlook, Mantis, FileZila, ALM, Gherkin.

PM: Traditional and Agile, worked with Agility, Rally, JIRA

Linguistics: Fluent in: English, Swedish, Farsi-Persian, Assyrian and Chaldean. Reading, Writing and Translating.

EDUCATION University of Karlskrona, Karlskrona, Sweden Aug-1995 to June-1998

B.S. Degree in Telecommunications and Network Engineering

Swedish Translator School, Helsingborg, Sweden June-1991 to June-1993

Professional Linguistics Translator Certification

CERTIFICATION Scrum Alliance

Certified Scrum Master

REFERENCES Available upon request.



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