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Human Resources Customer Service

Location:
Doha, Doha, Qatar
Posted:
November 13, 2017

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Dear Sirs,

I am HR and ADMIN expert who worked on different companies one of them was UNRWA (United Nation Agency) for more than 4 years; i worked with different payroll systems last one of them was SAP.

I am highly motivated, punctual, energetic and creative person with a very high degree of honesty and ability to perform under pressure. I enjoy being an effective team player. I also possess very good management and interpersonal communication skills as well as the ability to develop credible and strong professional relationships with internal and external customers.

I am seeking a job where I utilize and apply my Human Resources skills in Payroll and other aspects and my Administrative skills, experience and knowledge for the benefit of the organization. I hope I bring my sense of integrity and honesty to the professional environment of a company, leading to its development as well as my growth.

I would highly appreciate your kind consideration of my letter as an expression of interest in a long-term healthy relationship with your Company through which mutual benefits can be achieved.

I do not have teaching experience but I love kids and it will be my pleasure to get a new challenge and work with them. I am a good and quick learner and will cope easily with your school rules and procedures.

Finally, I would like to thank you for your precious time and consideration and looking forward to hear from you soon.

Sincerely yours,

Rania Al-Sharif

Rania Al-Sharif

Doha-Qatar

Mobile: +97455960019/+97433656143

E-mail: ac3aa7@r.postjobfree.com

ac3aa7@r.postjobfree.com

Objectives:

Seeking a job where I utilize and apply my Human Resources and Administrative skills, experience and knowledge for the benefit of the organization. I hope I bring my sense of integrity and honesty to the professional environment of a company, leading to its development as well as my growth.

Professional Experience:

March 2017-Up to date

HR Senior Assistant

Doha Insurance Group

Doha-Qatar

DUTIES AND RESPONSIBILITIES:-

Prepare the Daily Attendance Report:

Check the Attendance for all staff every day to make sure that all are working 8 hours daily, any violation should be recorded and Forward to HR Department’s Head for approval and action.

Prepare the Weekly Attendance Report:

Check the Daily attendance reports for the previous week and prepare the weekly report and Forward to HR Department’s Head for approval then to all Divisions Heads.

Prepares Employee Leave Salary Payments:

Encode the approve leaves in Excel, check, analyze and compute number of days for salary leaves and normal days and forward for Accounting department for action.

Follow up Employee's Air Fare Ticket:

Receive the ticket request from the staff member, Check if Air Fare Ticket is applicable, and forward to HR Department’s Head for approval, then to Accounting Department to process.

Follow up the New Staff:

Receives documents of the new staff, prepare his/her file and follow up to complete the missing documents. And check the files for any updates might be requested.

Salary Increment:

Receives increments document of employee, follow up the documents if not complete, and forward to Accounting Department to process.

Change of Bank:

Receives the needed document from employee, follow up the documents if not complete, then forward to Accounting Department for action.

Change of Sponsorship:

Receives new ID documents of the staff, follow up the documents if not complete, then forward to Accounting Department for action.

Medical Card Reimbursement:

Receives document from employee, follow up the documents if not complete, prepares the reports and forward to HR Department’s Head for approval, then to forward to Accounting Department for process.

Medical Insurance Enrolment:

Receives document from employee, follow up documents if not complete, Prepares the reports, and forward to HR Department’s Head for approval then forward to Medical Department to process.

End of Service Gratuity:

Receives document of the employee, Computes employees incentives and benefits and forward to HR Department’s Head for approval, then to forward to Accounting Department for process.

Indemnity:

Check remaining vacation from the system, Prepares the report and update Employee vacation details in the files then forward to Accounting Department for update records.

June 2012 – June 2016

Human Resources Associate (A)

ISP (International Personnel Services)

United Nation Relief and Works Agency for Palestinian Refugees

UNRWA- Head Quarter Amman – Jordan

DUTIES AND RESPONSIBILITIES:-

Prepare appointment and separation packages including providing relevant forms to the staff members for completion.

Enter new staff information and data to the payroll system.

Enrol staff in insurance programmes for health and life insurance.

Monitor personnel entitlements and allowances, such as Rental allowance and dependency allowance and ensure compliance with Staff Regulations, Rules and Personnel Directives.

Prepare statistical data on personnel entitlements and allowances.

Draft the letter for appointments, separations, promotions, and transfers.

Monitor and manage the personnel Pension Fund.

Monitor and follow up staff member’s personal evaluation report process.

Collection, maintenance and storage of international personnel records.

Manage the leave record for international staff.

Prepare and update the staffing table of international personnel.

Review and approves all claims related to entitlements.

Prepare staff bulletins.

Research precedents to exceptions to the rules and make recommendations.

Research new and revised Human Resources policies adopted by United Nations secretariat and other agencies.

Prepare certificates of employment and testimonials.

Prepare statistical analysis of entitlements and allowances.

Prepare and follow up the extension of fixed-term appointments, promotion, annual salary increments for all international staff Agency-wide for submission to Departments/Divisions concerned to maintain continuity of assignment and administrative processes (Entry medical clearance, visa, UNLP and residency permit extensions);

Maintain monthly follow-up system for allowances to insure no discrepancies or concerns that would impact the staff members’ entitlements and provide Human Resources Officer with statistics to support related management / planning meetings and analysis.

Jan 2003 – Dec 2010

CTO Executive Assistant and Project analyst in PMO / Network Department.

Zain Jo– Jordan.

DUTIES AND RESPONSIBILITIES:-

Handling all the numerous phone calls that CTO gets.

Replying to all the correspondence that comes for CTO and on time.

Fixing all the appointments CTO has to attend throughout the day and making sure that he attends them.

Briefing the CTO on the agenda before every meeting.

Collecting all the reports on behalf of the management.

Coordinating for the CTO with the other departments.

Having a daily schedule prepared for the CTO before he arrives in office.

Keeping a track of employee birthdays so the CTO can wish the employee.

Acting as a bridge between management and employees.

Assisting the CTO during meetings.

Running personal errands for the CTO if required.

Coordinating with other assistants from other departments.

Responsible for performing detailed sessions to explain the project management requirements.

Responsible for designing flow of project management and the task management.

Coordinating between all the various departments which are at work in a project

Reporting to the project manager.

Liaising with all the employees that are involved in the project.

Keeping a close watch on the budgets of Network department.

Being involved in the project from the planning stages.

Helping in the execution of the project.

Reporting to the management on the development of the project.

Jun 1999 – Dec 2002

HR & Administration officer – Customer Care.

Export and Finance Bank (Capital Bank) - Jordan.

DUTIES AND RESPONSIBILITIES:-

Conduct exit interviews to identify reasons for employee termination.

Investigate and report on industrial accidents for insurance carriers.

Prepare personnel forecast to project employment needs.

Prepare and follow budgets for personnel operations.

Develop, administer and evaluate applicant tests.

Oversee the evaluation, classification and rating of occupations and job positions.

liaising with and answering enquiries from media, individuals and other organisations, often via telephone and email;

researching, writing and distributing press releases to targeted media

collating and analysing media coverage;

preparing and supervising the production of publicity brochures, handouts, direct mail leaflets, promotional videos, photographs, films and multimedia programmes;

organising events including press conferences, exhibitions, open days and press tours;

maintaining and updating information on the organisation's website

sourcing and managing speaking and sponsorship opportunities

Jul 1997 – Jun 1999

Customer Service Agent – Customer Care.

DHL-Worldwide Express - Jordan.

DUTIES AND RESPONSIBILITIES:-

Monitors and assigns work to Customer Service Representatives, while performing all the tasks of a Customer Service Representative.

Trains, explains tasks, and assists in the solution of problems.

Receives customers' requests by telephone or mail, analyzes requests, provides information requested or ascertains who best can provide the information, and routes the request to the proper person.

Analyzes transactions, corrects records, and adjusts errors.

Searches company records under ZIP code, name, and account number, etc., using CRT, computer printout, or requisition information from factory.

Traces status of orders through Expediting Department.

Resolves customer questions related to orders, takes orders as needed.

Maintains liaison with other departments for order completion.

Writes up order, mails catalogue, samples, price quotations, and similar data to customer, as required.

Responds to customers' requests via telephone or mail, using typewriter or personal computer when necessary.

Contacts customers to ascertain data omitted on orders.

Have knowledge of product line, prices, delivery time, drop ship items, various marketing promotional services, and similar data, as required.

Processes all insurance agents' orders and courtesy sales originating through mail.

Prepares and forwards preliminary paperwork to Returns and Replacements on problem orders and gifts not received.

Education:

Institution name: University of Jordan

Degree: Master

Major: Public Administration.

Completion year: 2003

Rating: Very good

Institution name: University of Jordan

Degree: B.A.

Major: Public Administration.

Completion year: 1997

Rating: Very good

(Tawjihi Very Good, 1993)

Skills & Training:

-Business letter (English)

-Banking Relations and Facilities

-Customer Care (Work Shop)

-Stress Management – Online Training course.

-Time Management - Online Training course.

-Oral Communication Skills – Online Training Course.

-Motivating Employees – Online Training Course.

-Self-Management and Priorities ordering.

-Executive Assistant Training.

-Advanced Microsoft Power Point.

-Advanced Microsoft Excel.

-The Power of Choice – workshop

-Ethics Training – UNRWA

-Customer care advanced course - UNRWA

Languages:

-Arabic: Native language.

-English: Fluent.

Area of Expertise:

-Project Forecasting Project Scheduling

-Communication & Interpersonal Skills Documentation

-Human Resources Administrative work

-Office Management Process Enhancement

Personal Data:

-Date & Place of birth: 2nd Jan, 1975, Jordan

-Marital status: Married

-Gender: Female

-Nationality: Jordanian

References:

Name: Iman Victor Agha

Position: Head of Human Resources – Doha Insurance Group, Doha, Qatar.

Contact Number: +97444292789

Email ID: (ac3aa7@r.postjobfree.com)

Name: Basil Al-Mousa

Position: Human Resources Officer (Entitlement) - United Nation Relief and Works Agency for Palestinian Refugees (UNRWA) Head Quarter Amman, Jordan.

Contact Number: +962799997479

Email ID: (ac3aa7@r.postjobfree.com)

Name: Ahmad Asiri-HSBC Bank, Tel.:66311831

Position: Country RC Manager Advisory & Conduct.

Contact Number: +97466311831

E-mail: (ac3aa7@r.postjobfree.com)

Notes:

1- Available upon request.

2- Having Family Residence Card for Doha-Qatar.

3- Under Husband sponsorship.

4- Live in Doha-Qatar.



Contact this candidate