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Customer Service Project Management

Johannesburg, GP, South Africa
November 14, 2017

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Surname : Maluleka

First name : Munyamani Joyce

Date of birth : 1986-02-03

Identity no : 860*** **** 089

Postal address : 15066, Thulani Street, Ivory Park ext 13, Midrand, 1685

Residential address : 15066, Thulani Street, Ivory Park ext 13



Contact no : 078 *** **** / 074 *** ****

Email address :

Gender : Female

Marital status : Single

Home language : Xitsonga

Other languages : Tshivenda, English, Sotho.

Drivers licence : Code 10


Secondary education

School Attended : Rotterdam High School

Highest Grade Passed : Grade 12 (Matric)

Year Passed : 2002

Subjects Passed : Xitsonga, English, Agricultural Science, Biology, Physical Science, and Mathematics.

Tertiary education

Institution : University of Venda

Qualification : BSC in Agriculture (Animal Science)

Year obtained : 2007

Subject passed : introduction to animal production, feeding of farm livestock, animal health, basic principles of nutrition,

Biometry, Genetic principles in animal breeding


Short course : Project Management

Qualification : Certificate in Project Management

Institution : Imsimbi

Year obtained : 2009



Company : Delhi delicious

Position : Supervisor/customer assistant

Duration : 15 November 2014 to date

Duties / Tasks / Activities / Responsibilities

Stock taking, customer assistant, handling of customer orders and customer queries, running of the of the shop on a daily basis and overseeing the work of other staff, making sure the is enough stock in the shop and ready for sales, cash-up and banking on daily basis and training of new employed staff.

Skills and knowledge acquired

Customer service experience, Customer orientation, Working in a team and positive attitude to work, Being prepared to learn new things.


Department : Department of Agriculture Forestry and Fisheries

Position : Animal Surveyor

Division : Directorate Genetic Resources

Duration 1 01-september-2009 – 31 March 2010 2 01-April-2010 – 31-December-2010 3 01-July-2012 - 31-March-2013

Duties / Tasks / Activities / Responsibilities

Interviewing livestock farmers about all genetic resources, Data collection from livestock farmers on all genetic resources (indigenous, landraces, exotic and all endangered breeds) from all ecological zones of various biomes, Data capturing of all information into the data system of the department, Work with animal scientists, technicians and agricultural extension officers of the national and provincial departments of agriculture and ARC for effective utilization of animal genetic resources. Present project objectives and outcomes to farmers.


Department : Statistics South Africa

Position : Data processor

Division : Census 2011

Duration : 01 April to 31 May 2012

Duties / Tasks / Activities / Responsibilities

Maintain records of transfer or disposal of personal data, Prepare questionnaires to ensure free of foreign materials, Guillotining the questionnaires, Secondary preparation of questionnaires, Scanning of questionnaires for tilling, Entering damaged questionnaires and Tilling and completion


Department : Department of Agriculture Forestry and Fisheries

Position : Trainee animal scientist

Division : Directorate genetic resource

Duration : 01 April 2008 to 31 March 2009

Duties / Tasks / Activities / Responsibilities

Co-ordination of breed surveys across the country, Develop user-friendly information material on conservation, management and sustainable use of farm animal genetic resources (FanGR), Compile databases of adaptable breed, Maintain a database of farm animal management and conservation project

Skills and knowledge acquired


Computer Skills (Ms Office Word, Excel, E PowerPoint, Email/Explorer), Administrative, organizational and planning skills, Good Interpersonal and Communication skills (Verbal and Non-Verbal), Organizational and Presentation skills, Ability to work under pressure, Knowledge of how government works, Ability to work in a professional manner with personnel and clients, Ability to meet deadlines and accept responsibility, Attention to accuracy and details, facilitation and coordination of south African breed survey, development of user friendly materials to be used in conducting breed survey and research on indigenous breeds of south Africa.


Name : Mr. Y.O Abdool

Place of Work : Delhi delicious

Position Held : Owner

Tel Number : (011) *** ****

Cell Number : 082 *** ****

Name : Mr. T.C Chokoe

Place of Work : DAFF

Position Held : Deputy Director: Directorate Genetic Resource

Tel Number : (012) *** ****

Cell Number : 079 6611 648

Name : Mr. T.D Mphahlele

Place of work : DAFF

Position Held : Animal Technician

Tel Number : (012) *** ****

Cell Number : 072 *** ****

Name : Mr. T Raphulu

Place of Work : Limpopo department of agriculture

Position Held : Scientific Manager

Tel Number : (015) *** ****

Cell Number : 082*******

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