Post Job Free

Resume

Sign in

Manager Customer Service

Location:
North Las Vegas, NV
Posted:
November 14, 2017

Contact this candidate

Resume:

**** ***** ****** **.

Las Vegas, NV *****

702-***-****

ac3a20@r.postjobfree.com

TAMARA A. GIRALDO

OBJECTIVE

A take charge, dependable and enthusiastic manager in accounting, finance, and office management. Recognizes the important roles of responsibility, authority, and accountability. Looking to secure a long term responsible position with a company where I may utilize my experience in strong leadership abilities, as well as excellent communication and training/teaching skills.

SKILLS &ABILITIES

Extensive experience as a leader in accounting as well as Finance and Insurance since 1989. A strong record of achievement in providing excellent customer satisfaction, as well as employee satisfaction, by creating, and maintaining, a positive work environment with open communication, cross training, and positive energy. Have been known to increase company profits by streamlining and implementing new processes and procedures. A very positive, strong, energetic and loyal employee who works well in any setting, and will do anything and everything to get the job done.

Software experience includes, but is not limited to Quick books, Windows, ADP, Reynolds & Reynolds, UCS, Route One, Arcona, DealerTrack, CUDL, Honda IN, Nissan Net, Infiniti Net, Chrysler Dodge ACE, Microsoft Office, Word, and Excel.

EXPERIENCE

OFFICE MANAGER, AUTONATION NISSAN & AUTONATION VOLKSWAGEN

2014-2015

Account Manager over both Nissan and Volkswagen franchises. Responsible check signer for daily payables as well as all payroll checks. Oversee all accounting operations of the business office, including supervising, and training Nissan and Volkswagen employees. Maintain clean schedules, Inventory reconciliations, all bank reconciliations, code all payable invoices with the correct expense accounts, for the Shared Center (the corporate headquarters in Texas), report to General manager daily with gross profit reports, inventory reports, as well as the DOC. Generate Daily reports, as well as forecasts required by our Corporate headquarters. Calculate and pay monthly Sales Tax, as well as payroll taxes and Quarterly taxes.

OFFICE MANAGER, GAUDIN FORD

2012-2014

Oversee all accounting operations of business office. Supervise and Train office staff. Prepare and submit Payroll taxes. Monthly sales tax and reconciliations. Assist Controller with all reconciliations and reports, including financial statement. Cleaning and maintenance of all schedules. Meet with President of Gaudin Ford weekly with updates and reports.

FINANCE DIRECTOR/MANAGER, HONDA WEST

2010-2012

Complete all legal and necessary documents required to purchase a vehicle with customers. Sell finance and insurance products to help customers protect themselves as well as their new vehicle while maintaining a fun and positive experience for the customer, as well as maximizing gross profit for the dealership. Submit information on each individual vehicle sale to banks for the entire Finance department. Speak with loan officers at the banks for all loan approvals as well as to negotiate the best interest rate available. Maintain a contracts in transit average of 3 days or less. (The amount of time it takes the dealership to be paid by the bank important for cash flow) Package the necessary documents for the bank and send to the accounting office for them to post into the computer system. Hire and train Finance managers in the department. Responsible for the department to meet corporate expectations by hitting forecast numbers in gross product.

FINANCE MANAGER, HEDNDERSON NISSAN

2009-2010

Contract customers, sell finance and insurance products to maximize gross profit for the dealership while maintaining a positive customer service experience for the customer. Maintain 1800 per copy. Package deals for the bank and the accounting office.

FINANCE DIRECTOR/MANAGER, CHAPMAN DODGE

2003-2008

Contract customers, sell finance and insurance products, utilizing the menu system, to maximize gross profit for the dealership while maintaining a positive customer service experience for the customer. Maintain 1800-2000 per copy. Submit applications to banks and work with banks for approvals for entire Department. Package deals for the bank and the accounting office. Oversee the department CIT schedule for timely funding.

OFFICE MANAGER, CHAPMAN DODGE

2003-2004

Oversee all accounting operations of business office. Hire, Train, and Supervise all accounting personnel. Prepare Payroll for both Chapman stores, and complete payroll taxes. Assist Controller with all reconciliations and month end reports. Cleaning and maintenance of all schedules.

ASSISTANT CONTROLLER, PINNACLE NISSAN INFINITI (Scottsdale, AZ)

2001-2003

Hire, Train, and Supervise office and receptionist staff. Assist Controller with Financial Statement preparation. Calculate and submit corporate reports on daily and weekly basis, as well as final month end reports. Reconcile all bank accounts, finance reserve statements, as well as incentive schedules. Flooring reconciliation. Prepare and post standard month entries. Prepare and submit monthly and quarterly excise tax returns. Ensure compliance with IRS 8300 cash reporting, sales tax collections/exemptions. Human Resource Administrator: administered employee benefits, including health insurance enrollments.

EDUCATION

OCEAN COUNTY COLLEGE- TOMS RIVER, NJ ASSOCIATES OF ARTS DEGREE IN PSYCHOLOGY

Graduated with honors

WORK RELATED CLASSES AND SEMINARS:

Management Training Fisher and Fisher LLP Las Vegas, NV

Menu Selling Las Vegas, NV

Leadership Dynamics in Practice, Farr Associates 2011- California

Conscious Leadership, Farr Associates 2012- California

Employment Law I, UNLV Las Vegas, NV

Employment Law II, UNLV Las Vegas, NV

Discipline and Discharge, UNLV Las Vegas, NV

Basic Compensation, UNLV Las Vegas, NV



Contact this candidate