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Manager Technical Support

Noida, Uttar Pradesh, India
January 31, 2018

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F-*, Manglam Villas, Module *, Abhay Khand-3 Indirapuram, Ghaziabad-201010, UP.(M) 981*******


Over 20+ years of experience including 10 years of senior-level leadership spanning IT infrastructure, communication and network management, system operations, service management, and disaster recovery.

Combine technical expertise with strong business acumen and operational understanding; ensure all technical strategies and activities align with corporate goals.

Expertly IT projects, networks, and infrastructures from initial planning and development to implementation and enhancements.

Proven leader adept at building and motivating diverse technical teams to achieve outstanding results and complete projects on time and within budget.

Provide senior-level technical support to Field Engineering and System Integration & Testing Departments on all IT and networking issues. Review network layouts, resolve equipment redundancies, and improve network reliability and flexibility.


1.BUDDING FUTURES INDIA PVT. LTD. - Period from June 2017 – till date

Working as a Manager IT. Oversee deployment, configuration and repair of desktop, laptops, telecommunications and printing equipment of Computer Lab. Maintain IT Inventory.

Maintain, update and support LAN, Switches, Wi-Fi routers, Network and desk jet printers.

Software support - Mailing software - Microsoft Outlook, Outlook Express, Microsoft Office - 97, 2003; 2008, 2010, 2013. Configuration of mail accounts.

2.CHINUFILMS - Period from May 2016- October 2016

Working as a Manager IT. Provide System Integration & Testing Departments on all IT and networking issues. Review network layouts, resolve equipment redundancies, and improve network reliability and flexibility. Maintain IT inventory.

Performance Management- Cohesive views of operational performance, with metrics to enable exploitation. HARDWARE – Check and monitoring of SERVER – IBM, HP, Firewall, switches, Attendance software. Installation, configuration, troubleshooting for Desktop and Laptop.

3.ZEE ENTERTAINMENT ENTERPRISES LTD, and ZEE NEWS, NOIDA. Period from Dec 1993 – May 2014.

Working as a Senior Manager – IT. Lead high-performing technical team of Security Engineers, and Systems Integration Specialists. Develop and implement standard operating procedures. Establish key processes that ensure reliable and efficient technical services.

Provide senior-level technical consultations and support to Field Engineering and System Integration & Testing Departments on all IT and networking issues. Review network layouts, resolve equipment redundancies, and improve network reliability and flexibility.

Manage the planning and implementation of information systems security, anti-virus and data protection software.

Plan and install various computer applications and software modules with oversight of initial user training and support.

Maintain, update and support business LAN network cabling, switches, routers, servers and various network devices.

Provide support for network technicians in the implementation of network applications and virtual servers.

Ensure business continuity with full responsibility for 100% uptime, full data backup, recovery and system redundancy.

Serve as project manager for deployment of new technologies or devices such as security chips and video conferencing.


BEST IT person - Appreciation letter received from Chairman. Zee News.

Major role played for the new look of news channel.

Implementation of Video conferencing. Coordinate with other depts.

Migrate Server from Windows NT 4 domain to Windows 2008 Server, migrating user accounts in Active Directory, DHCP server updating, Group policies implementation.

Major role played for the implementation, installation, training, network infrastructure for customize in-house software based on SAP.

Implementation and up-gradation of Servers, Network devices, Wi-Fi routers, Access Point, Switches etc. for better performance.

Implemented and upgraded Antivirus server.

Implemented backup solutions and installation.

Managing successfully team of engineers for technical support team.


Networking LAN/WAN - Installation, configuration, troubleshooting and monitoring Networking Equipment’s – Router, Switches, Wi-Fi Routers, Access Point. Networking protocol TCP/IP, DNS, DHCP, VPN, VLAN. Implemented Solarwinds for network monitoring.

Server Operating Systems/Software - Installation, configuration, troubleshooting and monitoring - Windows 2008/2003/2000/NT 4.0 Servers OS, DHCP server, Service Packs, hot fixes patches. Microsoft Clustering, SAN, NAS, Active Directory, Domain Group Policies for better performance. Virtualization VMware 4.0/4, Hypervisor.

PC Client Operating Systems/Software: Created and deployed desktop images using Symantec Ghost 10, Installation, configuration, troubleshooting and monitoring for Windows 10 Pro (64/32 bit), 8.1, 7, 98/95, 3.1 Workgroup, Vista/2000/XP/NT 4.0 Workstation.

Backup Management, Reporting and Recovery/Disaster Recovery - Installation, configuration, troubleshooting and monitoring Druva inSync 5.1.1 server and clients.

Network Security and Virus Protection (server and client) - Installation, configuration, troubleshooting and monitoring - Symentec Endpoint Protection, Quick Heal Total Security antivirus and SONIC wall and Cyberoam firewall.

Mailing solutions and support - Installation, configuration, troubleshooting and monitoring mail clients Microsoft Outlook 2003,2007,2010,2013, Outlook Express, Zimbra server.

Applications support - Installing configuring administrating software applications support. Graphics software - Adobe Photoshop, Adobe PageMaker, Adobe Illustrator, Animator, 3 D Studio 2/3.0, Adobe Premiere 4.0.

News Automation System - Autocue, BDL, Deng. Media research software - TAM BMS, ERO. Accounting software – TALLY. SA. BMS and ERO (Sales). Video Conferencing - Cisco Tandberg C40.

Coordination with Hardware and software vendors.

Remote Admin - Remote Desktop, Team viewer, Amy desk, PC-Anywhere.

Hardware Servers - Monitoring and troubleshooting server - Dell. HP. IBM.


File Systems: DFS, NTFS, FAT32, FAT.

Databases - Functional knowledge of Data base management SQL Server on windows

SQL 2008/2005.

VOIP: AVAYA VOIP – IP Based Voice system.

Documentation, inventory, IT budget maintaining and management of all the work done using Excel and MS word and in customize software (SAP based).


Working in team. Willingness to learn. Positive attitude. Flexibility, Ability to prioritize, Self-confidence Ability to cope with failures, Able to learn from mistakes, highly committed to work. Quick thinking and decision making.

Ability to develop and lead technical training program sessions.

Ability to generate technical concepts in a clear and precise manner.

Excellent organizational skills and ability to prioritize workload.

Attention to detail and precision, solid work ethics concerning meeting deadlines and reliability.


Bachelor of Commerce (B.Com) from Delhi University, School of Correspondence.


Microsoft Certified System Administrator ( MCSA)

Microsoft Certified system Engineer (MCSE)

Microsoft Certified Professional (MCP)

Certificate in Desk Top Publishing (DTP) from IEC, Delhi.

Certificate in FoxBASE Advanced Programming from IEC, Delhi

Diploma in Multimedia &Animation Graphics from Priyadarshani Institute, Delhi.




Date of Birth : 30TH JUNE 1966

Gender : Male

Marital Status : Married

Nationality : Indian

Languages Known : English, Hindi, and Punjabi

E-Mail :,

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