Customer Service Microsoft Office

Al Foua – Al Ain, Mobile: +971-*********, Email- **********@*****.***

• Coordinated all departments’ functions for team of employees.

• Maintained detailed administrative and procedural processes to improve our accuracy and efficiency.

Coordinated meetings with other department Managers and served as main liaison between Operations and HR staff. Managed records, company files .

Accomplishments

Data Organization

Administration:

Multitasking:

Improved office organization by compiling quarterly budget reports, financial spread sheets, organizational charts and company data reports using advanced Microsoft Excel functions. Answered multiple phonelines, transferred calls to corresponding departments, field records and billed accordingly.

Demonstrated proficiencies in telephone, E-mail, fax and front-desk reception within high-volume environment. AYOUB MOHAMED ADAM MOHAMED

Administratio

n

Secretarial

Duties

Customer

service

Academic Credentials

Certificate of general

English Sudanese evangelical school

Sudan open learning

Session 2005 -

2008

Session 2008 -

Certificate of English TAC Organizatio 2009

Sudanese Secondary School Certificate Al Mutamer Secondary School Session 2002-2005

Certification

Certificate of Computer applications: Microsoft office, internet working, outlook, Emailing.

Development course from Swedish free Mission in Sudan. Human Right course from Khartoum University – Sudan. Frist Aid course from Omdurman Children Hospital – Sudan. Experience

CAREER HISTORY

SECTION SUPERVISOR : AL AIN CENTER

From –JULY 2016 to Present

RESPONSIBILITIES:

• Regularly review the needs of their employees. Consequently, they're often the first to notice the need for a new position in the organization. In this case, opens a new role by getting authorization from upper management. Reviews advertisements for job candidates, reviews resumes and conducts interviews.

• Recommends who should be hired from among job candidates and ensures a job offer is made to the most suitable candidate. Providing an employee manual, salary and tax forms, etc.

• Finally ensure the new employee has adequate facilities, e.g., desk, computer, office supplies, etc.

• Ensure new employees are oriented to the organization, its policies, facilities, etc. They develop training plans with employees to ensure employees have the necessary expertise to carry out their jobs. Provide ongoing guidance to employees, often in the forms of ongoing coaching and counseling.

• Often provide career counseling, as well, to help employees develop and advance in their careers. (Note that there's a trend that employees are being help responsible for their own career planning, while provide career counseling to help the employee in their effort.)

• Ensure that job descriptions accurately record the primary responsibilities, qualifications and terms for each job role in their group. Set performance standards for tasks, jobs and roles of their employees. Ensure employees have appropriate and realistic job goals, provide ongoing feedback about the employee's performance. They conduct performance.

• appraisals on a regular basis, including assessing how the employee has performed and what they can do to improve in their jobs. Develop performance improvement plans if an employee's performance is not adequate. In addition, to that provide rewards for employee accomplishments. CAREER HISTORY

Administrative Assistant-Operations / Port Rashid – Dubai World Security – UAE from –March 2015 to Present

• Coordinated all departments’ functions for team of 3000 employees.

• Maintained detailed administrative and procedural processes to improve our accuracy and efficiency. Coordinated meetings with other department Managers and served as main liaison between Operations and HR staff. Managed records, company files, RESPONSIBILITIES

• Provide administrative support to ensure that municipal operations are maintained in an effective, up to date and accurate manner Main Activities:

• Type correspondence, reports and other documents

• Maintain office files and Open and distribute the mail

• Take minutes at meetings and Distribute minutes

• Coordinate repairs to office equipment:

• Maintain confidential records and files

• Maintain records of decisions, Arrange for payment of honorariums . CUSTOMER SERVICES REPRESENTITIVE / vfs global Dubai UAE . from Oct -2013 to Feb 2015

Confirmed that appropriate changes were made to resolve customer’s problems.

Extended customer subscriptions, offering discounts, and promotions to ensure high customer retention rates. Informed customers about sales and promotions in a friendly and engaging manner.

CALL CENTER & CUSTOMER SERVICE: Embassy of Canada – Sudan. from Feb 20011 to Aug 2012

• Made reasonable procedure exceptions to accommodate unusual customer request. Provided accurate and appropriate information in response to customer request. Addressed customer service inquires in a timely and accurate fashion.

• Developed effective relationship with all call centre departments through clear communication.

Office Assistant: Military Hospital – Sudan.

From Sep- 2009 to Sep- 2010

Ensured work was accomplished in safe manner in

accordance with established operating procedures and practices.

Successfully established effective systems for record retention by creating database for daily correspondence tracking. Languages

Arabic (mother tongue), English write, Read, Listen, and speak fluently. Skills

KEY SKILLS AND COMPETENCIES

Administrative

Knowledge of human resources policies, rules and regulations.

Ability to interface effectively with all levels of staff.

Ability to prepare and maintain accurate records.

Writing reports, business correspondence, and procedure manuals.

Proficient with MS Word & Excel.

Personal:

Exercising sound judgment and common sense. Demonstrated flexibility and ability to work with ambiguity.

IT Skills

Word, Excel, Power Point, internet working, outlook, Emailing. Personal Dossier

FATHER’S NAME : AYOUB MOHAMED ADAM MOHAMED

RELEGION : ISLAM

NATIONALITY : SUDANESE

MARITIAL STATUS : MARRIED

EMIRATES ID : 784-1985-0921859-4

PASSPORT : P00557182

Declaration:

I hereby declare that the information furnished above is true to the best of my knowledge.

AYOUB MOHAMED ADAM MOHAMED

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