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Customer Service Sales

Houston, Texas, United States
January 30, 2018

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Maria M. Rodriguez

**** ********* **. #** ● Houston, Texas 77081

832-***-**** ●


A Spanish/English Bilingual, customer service-oriented individual with past sales, marketing, support service seeks a position with a company that will utilize experience, skills and hard work toward meeting company goals and expectations.

Highlights of Qualifications

Have 5 years’ experience in clerical and customer service

Ability to type 50 WPM, with knowledge of MS Windows, experienced with Word 2007 and familiar with Excel.

Able to handle a multi-line phone system, operating messaging system, and direct incoming traffic while keeping a professional and pleasant attitude

Energetic, hard working, willing to learn and accept constructive criticism

Works well on team and individual projects

Reliable and adaptable, able to learn new systems quickly and take the initiative, regardless of the endeavor

Work Experience

Driver, Penske Houston, Texas 4 /2013- 5 /2017

Driver :26 ft. truck, 16 ft. truck, 12 ft. truck, hiking,

pulling car carrier, delivering trucks

returning invoices with customer signature

Receptionist, Womack Development Houston, Texas 1/2009 – 8/2009


As a Personal Assistant, answered multiple lines, collected receivables, faxed/copied, booked appointments and used QuickBooks software

CSR, West Corporation Harlingen, Texas


Employed by the same employer on two separate occasions

Conferred with customers by telephone in order to provide information about products and take orders

Kept records of customer interactions and transactions performed.

Determined charges for services requested and arrange for billing.

Completed contract forms and prepared change of address records, using computers.

Solicited sale of new or additional services or products.

Fraud Service Specialist, ACT Harlingen, Texas


Kept records of customers' charges and payments.

Evaluated customers' credit records and payment histories to decide whether to approve new credit.

Filed sales slips in customers' ledgers for billing purposes.

Received charge slips or credit applications by merchants by telephone.

Mailed charge statements to customers.

Prepared credit cards or charge account plates.


High School Diploma, Marquez Learning Center – Houston, Texas

Diploma, Texas State Technical College- Harlingen, Texas

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