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Service Customer

Location:
Fort Lauderdale, Florida, United States
Posted:
January 30, 2018

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Resume:

CONRAD A. BROOMFIELD

*** ************ ******

Fort Lauderdale fl 33312

Home: 754-***-****

Email: ac39rg@r.postjobfree.com

PROFILE

Senior level analyst with over 5 years of experience in analyzing and solving complex

Problems test, trouble shoot and maintain programs for diverse applications.

Known for excellent communication skills, perseverance.

Consistently recognized for problem solving and following through

TECHNICAL SKILLS

Technical proficiency in microcomputers and LAN technology, major desktop

Operating systems, 3x, Windows 9x, Windows NT Workstation, Windows Xp,Windows NT Server, windows 2002

Network Systems Administration. Field Technician, NT Network Administration.

PROFESSIONAL WORK EXPERIENCE

CBD TECHNOLOGIES INC.; March -2002-2012

DESKTOP SUPPORT

Troubleshoot hardware and software issues over phone.

Responsible for traveling to different company contracts sites all over south Florida

Responsible for Maintaining appropriate records and documentation on service

Assist customer in reinstalling operating system also applications

Troubleshoot and resolve problems with software applications

Responsible for configuring, and testing of new systems and products

Performed telephone and on-site troubleshooting for clients as field technician

Installed and configured operating systems and applications.

Maintain appropriate records and documentation on service work performed

PROFESSIONAL WORK EXPERIENCE

Vingcard Marine.; Sept -March 2008

Service Engineer

Resolve issues on safes, printer, d encoders, and database maintenance.

Responsible for traveling to different company contracts sites all over the world

Responsible for resolving repairs from equipment that is sent in for

Repair such as barcode scanners and printers. System testing and issues

Resolution, database construction, locks installation

Assist service manager with documentation and technical projects.

Log all customer service calls for billing and problem tracking purposes.

provided system trouble shooting and documentation for customers calling for support.

TAG SUPPORT COMPANY Jan-2007-Aug 2007

HELP DESK SUPPORT

Troubleshoot hardware and software issues over phone.

Responsible for Maintaining appropriate records and documentation on service

Assist customer in reinstalling operating system also applications

Roto-Rooter Jan-2002-Aug 2004

Service Technician

Assemble, install, and repair pipes, fittings,

and fixtures of heating, water, and drainage systems,

according to specifications and plumbing codes.

Be able to use sewer clearing, jetting and video equipment.

Responsible for traveling to different company contracts sites all over south Florida

TEMPLETON GLOBAL INVESTORS INC., Dec.-2000-2002

DESKTOP SUPPORT

Provide a high level of service to clients by attending to and resolving on-site service

Calls and efficiently repairing, installing and maintaining equipment.

Provide a high level of service to clients by installing and repairing advanced systems

Products

Install new applications and upgrade software, configure and setup new equipment.

Maintain appropriate records and documentation on service work performed and

Ensure timely communication to supervisor of service order status and potential issues

INACOM INFORMATION SYSTEMS, 1998-2000

ASSOCIATE SYSTEMS ENGINEER

Provide timely and effective billable services to clients to include installing LAN

Operating systems and various other systems and peripherals.

Trouble shooting network workstations, and assist with the ongoing

Configuration and maintenance of the Workstation LAN

Install and update LAN operating systems running on one or more

Hardware platform and a variety of application software

Enhance levels of technical training and skill set through active

Development within chosen technical path / skill set. Maintain knowledgeable of new technologies

And Vendor offerings that are cost effective and optimize the performance of LAN networks

Ensures timely communication to supervisor of project status and communicate any other

Potential issues preventing completion of projects within established timeframes.

INACOM – TRAMEL CROW / 3 Months contract position

. Traveled to various Companies across the United Stated installing Windows NT

Work Stations, And NetWare 4.1 and 4.0 server’s lotus notes.

INACOM - TEMPLETON GLOBAL INVESTORS INC. /6 Months contract position

Member of the Y2K Special Project Team

Upgraded bois and software for Y2K

INACOM – SUN TRUST / 5 Month Contract position

Upgraded and replaced all computers to Windows NT 4.0

Installed Windows NT Servers and NetWare Servers to 4.1 and 4.0

INACOM - ROYAL CARIBBEAN CRUIZ LINE / 8 Months Contract position

Managed and recruited staff of fifteen to twenty Temps and assigning tasks

Accordingly.

Responsible for replacing over 2000 DUM Terminals to PC running

Windows NT 4.0

Upgraded and Migrated from AS 400 to Windows NT 4.0

Installed NetWare 4.1 and 4.0 servers.

US. COMPUTERS INC. NEW YORK, NY 1996-1998

ON SITE TECHNICAL SPECIALIST

Active Member of support team at Citi Bank providing technical support

For several floors of Network Systems.

Provide timely and effective billable services to clients to include

Installing LAN Operating systems and various other systems and peripherals.

Trouble shooting network workstations, and assist with the ongoing

Configuration and maintenance of the Workstation LAN.

Install and update LAN operating systems running on one or more

Hardware platform and a variety of application software.

Enhance client satisfaction with assigned projects by providing technical

Support to clients that optimizes their technical objectives.

Installation and configuration of documentation for client services

Performed.

Provide phone diagnostics and immediate assistance to clients when

Necessary.

Troubleshoot and resolve problems with software applications,

Computers, Printers and peripherals.

BOB ROSS CORPORATION New York, NY 1993 - 1996

SYSTEMS ANALYST

Performed hardware and software support.

Responsible for installing Software package.

Installed, configured and provided support for Novell NetWare 3.11 and

3.12. Application packages includes Word Perfect, Lotus and Windows

And Dos.

Provide customers with maintenance, repair, installation and technical

Support via telephone for IBM, Compaq and Compatibles

KEY SYSTEMS, NEW YORK, NY 1989 - 1992

BENCH TECHNICIAN 1989 - 1990

Responsible for configuring, and testing of new systems and products.

Hardware, IBM all model Compaq 80386, 80286, Compaq Portable Toshiba Laptop Tape Backup

Systems, Printers, Intel above Boards.

FIELD ENGINEERING 1990-1992

Performed on-site services on IBM, Compaq, and various IBM

Compatibles, Microcomputers, serviced an assortment of peripheral

Devices such as Hayes, Vental, Compaq Modems, Printers

EDUCATION

Completed Windows 2000 course through Templeton in June 2001

WESTCON SERVICES CORPORATION, NEWYORK, NY –1995

Novell Certified NetWare 3.1x Administrator

TECHNICAL CAREER INSTITUTES OF TECHNOLOGY, New York, NY –1986-1988

Associate in Occupational Studies

Electronic Circuits and Systems

SAMUEL GOMPERS VOCATIONAL TECHNICAL HIGH SCHOOL

Circuitry Analysis Radio/television repair



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