Customer Service Technician

RALPH L. RICCIARDELLI

** *** ****** • Branford, CT 06405

*****************@*******.*** • 203-***-****

AREAS OF EXPERTISE

Interpretation of schematics • General maintenance • Electrical trouble-shooting

• Plumbing • Pipe brazing • Repair of non-functioning equipment • Networking

• Problem-solving technical issues • Communication • Reliability

LICENSES

State of Connecticut S1 HVAC Contractor License #0386592

Refrigerant Usage Certification #070200047 Type I and II

CPO/Pool Certification Pending: Scheduled to attend course 04/08/10

PROFESSIONAL EXPERIENCE

Facility Director: 2010-present

YMCA Branford CT>

Oversee all facility responsibilities, mechanics and cleanliness.

HVAC CONTRACTOR: Owner/Operator 2002-present

Sound Heating and Air Conditioning, LLC Branford, CT

Developed and established respected business as sole owner and operator

Marketing of company’s services and products

Manage sales, pricing and scheduling of all aspects of business

Installation and service of residential and commercial heating and cooling equipment with emphasis on trouble-shooting and repairing faulty systems, including gas piping, duct work and plumbing

Install, service and repair residential and commercial gas pool heaters

Coordinating and working with general contractors

Direct and manage employees

Manage accounts payable, receivable and payroll

Customer service

Mentor of apprentices

RALPH L. RICCIARDELLI • *****************@*******.*** • 203-***-****

PIPEFITTER/SERVICE TECHNICIAN 1983-2002

Southern Connecticut Gas company Orange, CT

Gas pipe and fitting for both residential and commercial

Gas regulator installation and service

Heating installation

Trouble-shooting faulty equipment and repairs

Managed and trained new technicians and technical helpers

Union steward

SERVICE TECHNICIAN 1980-1983

McColl Wade Branford, CT

Installation of HVAC Equipment

Problem solve and repair HVAC equipment

Fabrication and installation of duct work

MEMBERSHIPS AND ORGANIZATIONS

BOARD OF DIRECTORS 2006-2012

Childhood Dreams Foundation CT and NC

Oversee Connecticut division of Non-profit organization whose goal is to provide monetary assistance to children and families in need

Manage and direct employees

Facilitate in day to day operations of company

Solicitation of new business

Community presentations regarding goals and objectives of the company

MEMBER 2004-present

Walter Camp Football Foundation New Haven, CT

Assist in organizing and implementation of foundation functions

Fund raising

Participate in annual Stay in School Rally, Walter Camp All American Weekend, and Golf Tournament

RALPH L. RICCIARDELLI •*****************@*******.*** • 203-***-****

COACH 2006-present

Branford Sports Branford, CT

Head coach and assistant coach for baseball, basketball, football and soccer

Fundraising for sport organizations

Sponsorship of teams

Organizing and leading annual golf tournament

BOARD OF DIRECTORS 1998-2000

Hotchkiss Grove Association 2010-2012

Branford, CT

MEMBER 1998-present

Indian Neck Yacht Club Branford, CT

MEMBER 2005-present

St. Mary’s Church Branford, CT

REFERENCES

Paul F. Muniz, President 860-***-****

Environmental Partners, LLC

Gerald Volpe 203-***-****

Southern Connecticut Gas Company

Richard Berrios, Service Supervisor 203-***-****

Southern Connecticut Gas Company

Gary McNeil, facilities, YMCA 203-***-****

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