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Customer Service Technical Support

Mobile, Alabama, 36609, United States
January 30, 2018

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**** ****** ** #***

Mobile, Al 36609

Home: 251-***-****/251-***-****

Career Snapshot

Eighteen years of commended performance in key customer service and support roles.

Expert in customer care/communications, problem solving, relationship building and user training and support.

MS Office “power-user” with additional proficiencies in assorted databases.

Computer Skills

Word, Excel, PowerPoint, Access, Outlook

Mission Statement

Strive to exceed customer/ employer expectations by delivering second-to-none service. Maintain customer centricity in all initiatives and interactions, always putting the customer first.

Customer Service & Supervisor Support Specialist

Offering an award-winning track record of customer care excellence within high-volume environments that include…

Call Centers Online Support Customer Service Desks

Key Skills

World-Class Customer Service

Troubleshooting/ Problem Solving

Up-Selling/Sales Support

Customer Order Fulfillment

Call Monitoring/ Mentoring

Remote Technical services

Management over 5+ employees

Call Center Operations

Technical/User Support

Complaint Handling

Reports & Documentation

Cash Handling/ Negotiable Instruments

POS operations

Professional Experience

The Children’s Place Assistant Mgr./Lead Cashier

Mobile, AL Dec 2016- Aug 2017

BestBuy Corporate- Mn Covert-Remote Dispatcher Geeksquad-

2013-Sept 2017

TeleVox - Mobile, Al

Educators Resource Semmes, Al

Notifications Tech Services Spec


Customer Support, 2008 to 2009

Compass Bank Mobile, Al

Customer Service Specialist/Teller, 2007

Wal Mart Mobile, Al

Customer Service/Cashier, 2005 to 2007

Sears Teleserv Mobile, Al

Customer Relations/Parts Sales, 2002 to 2004

Provided telephone, online and face-to-face customer service/support within high-volume call centers (handling an average of 95 calls/internet inquiries daily),deposits, busy retail customer service desks and major department stores.

Performance Review Excerpts

“……Demonstrates trustworthy behavior based on personal accountability and sound ethics. Adheres to an appropriate set of core values and beliefs during both good and bad times. Keeps confidence and is widely trusted….(2016 Performance Review, BestBuy corporate)

“…Jamara has been the top performer on my team…exceeded her call metrics goals by 15 excellent communication, technical support and troubleshooting skills…excels in working independently in a fast-paced environment…has become my #1 trainer of new hires…” (2003 Performance Review, Sears Teleserv)

“…Jamara exemplifies excellent customer service…consistently thinks outside the box and finds creative ways to solve customer problems…Identifies opportunities to increase customer retention and satisfaction through the use of up/cross-selling strategies and excellent communication skills…well organized, with the ability to multitask and prioritize workload…documents in detail all interactions with customers…” (2009 Performance Review, Educators Resource)


University of South Alabama Mobile, Al 2010-13

Bachelor of Arts Program Human Services /G.P.A 3.0

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