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Customer Service Data Entry

Location:
San Diego, California, United States
Salary:
$20.00
Posted:
January 30, 2018

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Resume:

Reneé M. Gordon

858-***-****

858-***-****

ac39pr@r.postjobfree.com

OBJECTIVE

Seasoned administrative professional with superior customer service skills looking for a position that can best utilize my skills and provide growth opportunity.

EDUCATION

A.A. degree in Human Development at San Diego Miramar College 2010 B.S. degree in process in General Studies at Franklin Pierce University, Rindge, NH- In Progress Certificate from San Diego Mesa College - R.O.P. Computerized Accounting Diploma from Junipero Serra High School

PROFESSIONAL EXPERIENCE

UCSD TES - May 2017 – June 2017

Accounting Associate San Diego, California

• Daily tasks include: scanning & printing,

• Utilized Aperek Accounting System to post and key invoices & data entry

• Assisted confirmations for Accounts Payable:

• Utilized reports to reconcile entries for posting Charlotte Russe - Total Package Services (Temp. Agency) February 2017 – March 2017 Import Accounting Associate San Diego, California

• Daily tasks include, but are not limited to: providing quality customer service, scanning, printing, filing, emailing responses,

• Data entry into Lawson, communicating with customers via email

• Utilized reports to reconcile orders on various metrics as necessary for assignments.

• Assisted confirmations for Accounts Payable for Wire Transfers and Check issues. NavigateHCR May 2016 – November 2016

Administrative Account Manager San Diego, California

• Daily tasks include, but are not limited to: providing quality customer service, scanning, filing, faxing, emailing responses, data entry, communicating with customers via email or phone

• Answer multiple line phone system.

• Utilized reports for team and other departments on various metrics as necessary for project assignments.

• Provide instructional aide to small businesses to stay A.C.A compliant

• Assist in initial greeting and communication prospective clients with information and communication

• Provided compliance regulations information for A.C.A. (Affordable Care Act) to clients and prospective clients Power Analytics July 2013 - Present

Quality Assurance/Quality Control Manager San Diego, California

• Responsible for developing, evaluating, advising or improving information and documentation, directive management and management controls and/or obtaining a variety of management support services

• Created & Initiated protocols and organization of company documents

• Assisted and Liaison to all Departments, Enforced policies & procedures for systems compliant to legal regulations.

• Daily tasks include, but are not limited to: providing quality customer service, scanning, filing, faxing, emailing responses, data entry, communicating with customers via email, phone or in person,

• Answer multiple line phone system, Provide trainings to staff, Assist in HR duties

• Process reports for team and other departments on various metrics as necessary.

• Handle Audits for compliance regulations for N.U.P.I.C. & ISO Girl Scouts of San Diego Sept. 2012 – July 2013

Lead Customer Service/Registrar San Diego, California

• Support all areas of team as needed, Enforced policies & procedures for systems.

• Daily tasks include, but are not limited to: providing quality customer service, filing, faxing, emailing responses, data entry, communicating with customers via email, phone or in person.

• Answer multiple 4-line phone system, Process reports for team and other departments on various metrics as necessary. Discovery Isle, Carlsbad November 2011-July 2012

Office Administrator Carlsbad, California

• Helped create Tour packet & Childcare marketing/tour/enrollment packets in compliance with license requirements.

• Created flyers and marketing communications with media advertisement online, television, radio, newspaper, with local businesses around property dining options, flower fields and retail stores. Created innovative ways to disseminate mass communication to our customers.

• Communicated sales results, enrollment, marketing tools and results with headquarters and vendors.

• Provided quality customer service daily by phone, email and in person by answering questions, arranging tours.

• Acted as a Teacher’s Aide and Substitute Teacher in classroom for children ages infant to Kindergarten.

• Conducted classroom tours on the school philosophy, teachers and their mission of education.

• Daily responsibilities included: supporting bookkeeping, answering 7-line phone system, scanning, letter creating, mail.

• Provided families with information and resources concerning care and educational needs for children. Mytee Products, Inc. June 2011-October 2011

Customer Service/Warranty Poway, California

• Created from inception through execution an efficient workflow for warranty policies & returns utilizing our technology resources (excel, wikis, etc.).

• Created protocols, spreadsheets for records and maps of locations for placement of products.

• Input sales orders on a daily basis.

• Enforced policies & procedures regarding systems & paperwork on warranty, services, purchases & return policies with product

• Provided technical support on machine malfunctions.

• Helped prepare materials and customers to showcase items.

• Provided customer service for customers, sales representatives and technicians across the nation. La Jolla YMCA August 2004 – June 2011

Childcare/Programs Office Administrator La Jolla, California

• Provided administration for Camp (avg. 30+ camps in duration of 11-12 weeks/ or seasonal); 9 sites of childcare, Childcare, Youth & Government, Gymnastics Team and other various programs on registrations, balances due, cancellations, refunds, transfers, front line communications, documentation, tours, ATS drafts, input bookkeeping into A/R system.

• Acted as point of contact for financial assistance applications. Utilized applications to create a volunteer listing and testimonials for fundraising and utilized records for communication with Campership Council of San Diego.

• Created departmental training manual for branch and trained staff on policies, procedures, systems and documentation.

• Improved branch communication by 95% with email communication and customer contact.

• Helped create annual Childcare packets adhering to necessary licensing requirements.

• Assisted with annual campaign fundraising and administration.

• Organized and prepared for meetings and various other events. ADDITIONAL EXPERIENCE

Presidio Components, Inc June 2000 – August 2004 Doris Miller Elementary School (SDUSD) 1999-2000 Shipping Clerk San Diego, California Teacher Assistant San Diego, California Franklin Pierce College-Humanities Dept 1998-1999 Advance Access, 3 Com/IBM 1997-1998 Assistant Administrative Asst Rindge, New Hampshire Data Entry San Diego, California ADDITIONAL EDUCATION

Certifications received in Administrative Skills, Business Communications 2, and Effective Communication YMCA Certifications and Trainings received in: MS Excel Beginner through Advanced levels; MS Word training; HR and Hiring/Interviewing; Budgeting; Phone skills; Administrative Skills; Business Communications; Writing Skills; Work Environment Efficiency and Organization; Training on how to provide Tours; Becoming a Trainer Training; Positive Workforce, Childcare Principles. Passed C.A.P.E (Comprehensive Assessment of Paraprofessional Educators) test. AWARDS

Branch Award for Responsibility, 2005; Branch Spirit, Mind & Body Award, 2008. Received Department Award twice at Branch level. ADDITIONAL SKILLS:

• Software – Microsoft Office, several database programs: DOS Personify, Christiansen, QuickBooks. Sage, SalesForce Lawson

• Accounting Experience – daily reconciliation, A/R, deposits, placing orders. Computerized Accounting (Sage/Peachtree& Quickbooks), Aperek, Lawson

• Ability to manage multiple priorities simultaneously.

• Leadership Skills,

• Training Skills – Ability to create departmental manuals and train staff, Volunteer Experience

Apart of Freedoms Foundation Leadership, with Conference at Valley Forge; City Attorneys’ Office/Library San Diego, CA Race Relations Group Operation Understanding; S. D. County Social Services-Children's Department, San Diego, CA Special Olympics Softball Team, Jaffery, New Hampshire- (September 1998 - October 1998) Volunteer Cheerleading Coach at Conant High School, Jaffery, New Hampshire (October 1998 - April 1999) Participation in Jackie Robinson YMCA of San Diego County key events- M.L.K. Breakfast & Scholarship Gala



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