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Software Consultant

Location:
United States
Posted:
January 30, 2018

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Resume:

MICHAELDUNCAN DARIEN, IL ***** 630-***-**** ac39o1@r.postjobfree.com LinkedIn

Senior Technical Consultant

TRAINING DEVELOPMENT SYSTEMS MANAGEMENT APPLICATION DEVELOPMENT

Highly experienced ERP Software Professional and PeopleSoft Instructor known for being organized, driven, and effective at creating and delivering customer and end user training. Successful at leading development and design teams, creating curriculum and instructing best practices as the Subject Matter Expert (SME). Recognized expert in coaching software developers and system administrators in a way that is customized and tailored for the learner.

Oracle Tuxedo Administration PeopleSoft HRMS / HCM SQL Server/ Oracle 11 g Visual Basic

PeopleSoft Time and Labor Integration Broker HTML / XML Security Administration UPK Developer

Technology Deployment System Analysis Troubleshooting / Problem Solving Requirements Gathering

PROFESSIONAL EXPERIENCE

ORACLE CORPORATION, CHICAGO, IL AUGUST 2008 – AUGUST 2017

SENIOR PRINCIPAL TECHNICAL INSTRUCTOR

Trained over 2,000 software developers, systems analysts, administrators, DBAs and functional team members via classroom and web-based/e-learning instruction in building, customizing, and maintaining PeopleSoft applications using delivered software tools, utilities, and object oriented programming language.

Developed and delivered 10 recorded TOD (training on demand) modules to provide self-paced online product training.

Reviewed, tested, and edited 12 technical training manuals and databases and designed and executed instructor-led custom courses for specific clients with unique business requirements.

Operated as North American course specialist for several curriculum products, achieving the status of Subject Matter Expert (SME) for other instructors.

Trained Oracle Customer Success organization to become ITIL (Information Technology Infrastructure Library) certified.

Exceeded utilization requirements up to 124% of target and generated over $500k in training revenue for 10 straight years.

Received 4 Leadership Circle Awards, outstanding contributor awards, and other commendations for maintaining a high level of customer satisfaction and excellence in customer service.

Achieved and exceeded customer quality club requirement with over 94% to 98% satisfaction every year for 12 years.

TECHNICAL TEAM LEAD, March 2005 – July 2008

Developed curriculum materials for training instructors in technical course delivery and served as course liaison between curriculum development, staff, and instructors to ensure quality and usability of training materials.

Coached and mentored 12 instructors on classroom management, subject matter mastery and presentation skills.

Executed rollout of new course releases to coincide with software upgrades and led design team for development of company-wide instructor resource website.

Demonstrated technical expertise, teaching aptitude, attention to detail, and computer proficiency when conducting effective technical education classes.

ADDITIONAL NOTABLE EXPERIENCE

PEOPLESOFT INC., WESTCHESTER, IL AUGUST 1997 – MARCH 2005

INSTRUCTOR, SENIOR INSTRUCTOR, MASTER INSTRUCTOR

Developed and delivered PeopleSoft functional application courses and worked closely with Curriculum Development and other instructors on course content.

Taught various PeopleTools Development, Database Management and Upgrade Courses to internal, external, and partner customers and delivered presentations (delta training) on product enhancements to internal staff.

Created new courseware, implemented new course improvements and tested new learning environments to optimize performance.

EDUCATION

Bachelor of Business Administration, Computer Based Information Systems, Illinois Institute of Technology

EARNED CERTIFICATIONS

PeopleTools I PeopleTools II Workflow Integration Tools PeopleCode Application Engine Security Administration

UPK (User Productivity Kit) Developer PeopleTools Installation Server Administration ITIL Foundations Process Scheduler



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