Customer Service Manager

TRACY A. FILLION

425-***-****

Professional Profile

• Human Resources Manager

• Front End Operations Manager

• Corporate Property Manager

• Executive Assistant

• Real Estate Broker

• Loss Prevention Assistant

• Business Owner

• Expertise in Microsoft Excel, Word, Outlook, Power Point and Publisher and Content Manager, Corrigo, MRI,

• Exceptional interpersonal skills and public relations WORK EXPERIENCE

Golden Schell Farms, Ritzville, WA November 2016 - Current Bookkeeper/Driver

Reviewing documentation for insurance, CRP contracts and cost share, various clerical responsibilities.

• Bookkeeping

• Marketing for commodities grown

• Customer Service

• Grain Truck Driver

Safeway Inc., Bellevue WA April, 2014 – November 2016 District Front End Operations Manager (Human Resources Department)

• Employee recruiting, hiring, training and mentoring; knowledgeable in State and Government Employment Laws

• Coordinate job fairs and employment opportunities utilizing various training and employment facilities including Goodwill.

• Facilitate store acquisitions for hiring, training and converting stores for grand openings

• Cash Management for 62 stores to include overseeing of; bookkeeping, store cash controls; tracking and investigation of cash over/shorts and resolutions

• Customer Service Counter, Western Union, MoneyGram, Lottery sales, Coin Star, Equipment Rentals and coordinating training

• Front End Sales Promotions and compliance with State and Government Agencies, including WIC and Gambling Commissions Safeway Inc., Bellevue, WA May, 2012 – April, 2014 Corporate Property Manager

• Review store and tenant lease for compliance

• Prepare tenant budgets for the upcoming year and reconcile previous year

• Property Inspection and documentation of necessary repairs and maintenance

• Review and approve proposals from vendors for repairs and maintenance

• Draft contracts for vendors and/or contractors

• Coordinate repairs and maintenance with vendors to ensure expenses are within budget and performed timely

• Process work orders for services performed by vendors through Corrigo

• Monitor sales reports from tenants as per the lease language

• Work with contractors and monitor Tenant Improvements, to include inspection and recommendations

• Review tenant plans, signage

• Prepare track and process TI allowance for tenant reimbursement

• Prepare and monitor Capital budgets for upcoming year

• Monitor and track Capital Requests and process change orders if necessary TRACY A. FILLION

425-***-****

Safeway Inc., Bellevue, WA January, 2010– May, 2012 Retail Operations – Vice Presidents’ Executive Administrative Assistant

• Analyze financial reports, customer relations, communication, and travel; data organization for Vice Presidents, Division President, District Managers and Store Management

• Maintain financial reports as well as statistic monitoring relating to product loss, customer service stats and store expenditure monitoring

• Preparing correspondence for customers as well as employees

• Spreadsheet analysis and design

• General clerical duties, to include; filing, copies, fax, preparing of various reports for Executive staff

• Record keeping of financial information

• Customer Service to include; customer complaints, inquiries and tracking of service Re/Max Performance Plus, Renton, WA June, 2006 – December, 2015 Better Properties, Seattle, King County

Real Estate Broker

• Property Tax assessment/interpretation

• Interpreting Plat Maps and Property Surveys

• Preparing contracts for buyers and sellers

• Marketing properties

• Liaison between lending institutions

• Understanding of laws and agency

• Coordinating services with appraisers, attorneys, Title and Escrow companies

• Preparing CMA, (Current Market Analysis) reports for clients Garlic Garden, Seattle Pike Place Market – Self Employed October, 1998 – October, 2008 Business Owner

• Bookkeeper

• Hiring employees

• Training employees

• Payroll coordinator

• Tax preparation and accounting

• Product Ordering

• Manufacturing of product

• Wholesale, retail and mail order market

Recent College Courses/Accolades

• Former Human Resources Manager

• Real Estate Broker

• BOMI – Budgeting and Accounting – Certificate Received

• Staff Training/Hiring – Certificate Received

• Leadership and Mentoring – Certificate Received

• Business Spreadsheet Analysis and Design – Certificate Received

• Three (3) time Customer Service Award recipient via Safeway Inc

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