Customer Service Microsoft Office

ORPHISE MONESTIME

** ******** **, **** ****, NY *1729

Home: 631-***-**** – Cell: 646-***-****

Email: ********@*****.***

Objective: To obtain and secure a position as a Patient Account Representative.

CAREER GOAL

Healthcare administrative and patient service professional looking to utilize my strong communication skills, knowledge of medical terminology and direct experience explaining thorough insurance policies and procedures to healthcare clients.

SKILL HIGHTLIGHTS

Excellent Client Communication

Customer Service Experience

Direct Care of Patients

Medical Terminology

Good written and spoken communication skills.

Empathy, with the ability to put nervous and distressed patients at ease.

The ability to work with Microsoft Office and EMR

Charting & Documentation of Patient Care Acute and chronic care experiences

Medication Administration

Insurance Policies.

Practical skills and a steady hand.

The ability to follow instructions and procedures accurately.

• The ability to work calmly under pressure.

EDUCATION

CPE – Clinical Pastoral Education 08/2017

Episcopal Health Services Far Rockaway, NY

Completion Four Units of CPE

Master of Healthcare Management 08/2015

American InterContinental University (GPA: 3.88) Schaumburg, IL

Bachelor of Business Administration – Healthcare Management 2014

American InterContinental University (GPA: 3.75) Schaumburg, IL

With Honors, MAGNA CUM LAUDE

LICENSES/CERTIFICATIONS

Licensed Phlebotomist – H5T5H2W8 2014

NorthShore Career Training Institute, Inc. Ronkonkoma, NY

Licensed Practical Nurse (LPN) 2007

Brown Mackie College/Nursing South Bend, IN

Certification in Family Life Education 2003

Andrews University Berrien Springs, MI

Pharmacy Technician Certification 1993

Brooklyn College Brooklyn, NY

PROFESSIONAL EXPERIENCE

CPE 2016 - Present

St. John’s Episcopal Hospital Far Rockaway, NY

Four Unit of CPE

Helped patient with their spiritual coping process.

Provided comfort and helped for patients and their family members.

Engaged and journey with patients and Staff in their moment of grief.

Provided spiritual support for patients as well as counseling for family members while in the hospital.

Provided a ministry of presence in order to release the patient anxiety due to illnesses.

Responded to CAC for patients near death experience and provided support for family members.

Provided counseling for patients and family members as well as referral to other Chaplains for patients not seeing.

Conducted Spiritual Service at Beach Garden (MacLean) Nursing Home.

Facilitates Interfaith and Christian Services at St. John’s Episcopal Hospital.

Attended and supported diverse CPE meetings.

Family Life Counselor 2003 – Present

Seventh Day Adventist New York, NY

Provide individual or family support to people in need which includes counseling, consultations, and action planning, offering additional resources to 3rd parties when needed.

Establish strong communication and client service in order to fully understand needs and create a solution driven action plan.

Conduct follow-up calls and continue outreach calls to clients to ensure resolution of issues and additional support is provided if needed.

Maintain confidential files of all clients to track progress and notate finding.

LPN Intern 2005 – 2007

St. Joseph Hospital & Regency Nursing Home South Bend, IN

Provided direct care of patients in a larger hospital setting.

Educated patients for home- care and discharge planning to ensure full understanding and that questions were answered.

Operated and maintained monitors of bio-medical equipment.

Maintained sterile fields and application of dressings.

Performed catheter, IV, and suction training.

Bookkeeper 1997 – 2002

CHEM RX Long Term Care Pharmacy Long Beach, NY

Managed billing inquiries: prepared client bills using Microsoft Excel and ensured client accounts were up-to-date and current.

Conducted clerical duties including bill preparation for clients in Nursing/Adult homes.

Answered client questions to ensure full understanding of insurance policies and other related matters.

Payroll Supervisor 1990 - 1995

Hudson News Distributors, LLC

Coordinate employee’s records filling maintenance and submission of requested records for regulatory audits.

Weekly reviews all payroll audits.

Volunteer 2015 - Present

Northwell Health South Side Hospital

Preparing paper work for patients file.

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