Sign in

Manager Sales

Covington, Kentucky, United States
January 30, 2018

Contact this candidate


Ronald Thilberg, MBA


Open to Relocation

Software Development Manager

Technical Management Technical Solution Architecture Business Analysis Project Management Software Development Vendor Management Sales and Presales Support PROFESSIONAL EXPERIENCE

CONDUENT 2010 - Present

Senior IT Development Manager 2012 – Present

Hands on IT Manager responsible for the technical design and operation of the entire facility. Managing local and offsite teams, I provide hardware and software support including networking, desktop, servers, custom applications, reporting, auditing, vendor management, business analysis, and sales support.

Plan and implement a technology upgrade allowing the increase of production by 50%

Select and install software and hardware monitoring saving SLA fines of over $80K per day

Design Disaster Recovery (DR) plans to transition outsourced services into corporate facilities saving over $50K per month in fees.

Subject Matter Expert for the business with internal and external clients, and during sales presentations assisting in securing $65M per year in revenue

Hiring, terminations, salary adjustments, coaching, mentoring, and reviews

IT Product Owner within Scrum teams

Manage local, onshore, and offshore development teams for multiple concurrent projects using various methodologies such as Agile (SCRUM), Waterfall, and Software Development Life Cycle (SDLC)

Building and sustaining partnerships with multiple businesses within the company

Vendor Management including maintenance, research, test, and recommendation of software

Lead Root Cause Analysis (RCA) teams and Change Control Boards

Key participant in SAS-70, SSAE-16, ISO 9001 and other Quality audits Technical Solutions Architect 2010 – 2012

Build and design process enhancing tools and services to meet the strict and changing requirements of our customers. Assist with day to day operations issues.

Design and build reports and software tools to improve business analysis

Manage workflow with offshore teams for multiple concurrent projects

Plan and manage projects meeting 100% of budget and schedules

Research, test, and recommend vendor software packages saving over $100K in annual fees

Coordinate and test disaster recovery plans (DBAR)

Convert client requirements from statement of work (SOW) into operations increasing revenue 25%

Use understanding of the business to provide technical solutions improving quality and service thus preventing over $100K SLA fines

Promoted to Sr. IT Development Manager because most knowledgeable about the facility Ronald Thilberg, MBA 513-***-****

- page 2 -


Senior Contact Center Solutions Consultant 2001 – 2009 Worked directly with clients to design and lead projects to include interactive voice response (IVR), agent desktop custom soft phones, predictive dialing, and “screen pop” applications into over 20 Contact Centers.

Programming in C++, Visual Basic, .NET, and C#

Design and implement core Call Center applications including baseline libraries for extended products

As a Subject Matter Expert, participated in presales meetings providing technical solutions for both distributors and in-house sales teams resulting in over $200K in sales

Designed and delivered product demonstrations and proof of concept applications

Planned and developed a resalable product working with marketing, management, business development and third parties, resulting in leads and parallel business of over $250K Project Manager 1996 – 2001

Directly managed a core team of programmers and provided project management utilizing matrixed teams on simultaneous multiple customer contracted projects.

Managed multiple IVR software application projects, keeping within budget and on schedule

Produced 5 packaged programs resulting in $100K in sales

Responsible for hiring, training, coaching, and performance reviews for programmers

Participated in onsite presales meetings by providing technical solution support for the sales team

Oversaw equipment shipment, delivery, and installation

Designed, coded, and released a project quoting and scheduling software package saving $100K

Invited to become Senior Contact Center Solutions Consultant because of expert knowledge in Sales, Design, and Implementation of complex Contact Center solutions SKILLS

Technical C# .NET Python Java Visual Basic VBA C Visual C++ UNIX, Linux Embedded software SQL Excel Word Visio PowerPoint Project


Develop, Implement, and Manage IT Solutions Multiple Projects & Agendas Lifecycle Applications Concept to Completion Waterfall, Agile, Scrum, SDLC, PMP training Customer


Respond to Proposal (RFP) Questions and Project Quotes Trade Shows Build Demonstration Applications Present Solutions to Customers Technical Sales Support Account


Client Relations & Strategies Technical Issue Management On-site Training & User Support Problem Analysis Pre/Post Sale Situations Solutions Architecture Vendor Management EDUCATION

Graduate level courses in Cisco Networks, Project Management, Oracle Administration, Secure Software Engineering – Northern Kentucky University Masters in Business Administration - Dowling College Bachelor of Science in Computer Science - Stony Brook University PROFESSIONAL ORGANIZATIONS

PMI (Project Management Institute) 2010 - Present

Agile Cincinnati - 2016 - Present

Contact this candidate