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Information Technology

Raleigh, North Carolina, United States
January 30, 2018

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**** ******* *****

Raleigh, North Carolina 27610



Information Technology professional with over twenty years experience with a focus on hardware engineering. Expertise includes analyzing customer needs and providing timely and efficient solutions. Ability to manage large projects and supersede deadlines. Also, Independent thinker with the ability to motivate a cohesive team environment. Proven initiator and strategic thinker with effective leadership, analytical, organizational, and communication skills.


Saint Augustine’s University 2006 – 2018

Chief Information Officer (January 13 2012 - January 5 2018)

Responsible for the teams supporting the day to day operation and development of the campus network and infrastructure, telecommunications, education reporting tool (CAMS), and end user support across four campuses located in three cities .

Responsible for upgrading and improving the infrastructure to support online education and requirements to upgrade campus status from college to university.

Manage a team of 3 network administrators and programmers, 3 support technicians, 2 telephone operators, and an administrative assistant.

Network Administrator / IT Manager

Maintain fiber, Ethernet, and wireless networks for entire campus from server to end user.

Responsible for developing and implementing wireless infrastructure for campus to include researching, quoting, purchase, and installation of all devices.

Team lead for campus IT department responsible for maintaining all technical needs for the campus. Manage and provide work instruction for IT team in the absence of CIO. Currently training interim IT director.

PC Technician

Sole responsibility for new computer configurations and setup.

Provided exceptional end user support above and beyond campus requirements.

Streamlined inventory management and asset tracking to provide increased accountability for all IT equipment delivered to and used to support the campus resulting in the tracking and recovery of thousands of dollars of missing equipment.

Managed and improved functionality and processing for the registration process which provided increased numbers for enrollment.

Team lead on the distribution and installation of all routers, switches, and hubs used to support the campus.

Independently responsible for all weekend and off shift support of network and end users.

Provided quotes for all PC, printing, networking, and telecommunications equipment ordered for the campus.

Telecommunications Engineer

Responsible for the supply, distribution, and support for all telephones on campus.

Managed new phone installations and repairs for main and off campus locations.

Trained new personnel on support and infrastructure for support of telephony operations.

Coordinated all necessary vendor support for entire campus.

Punched down new line locations.

Traced and repaired internal phone lines and re-routed as necessary.

Provided design specifications for the implementation of VOIP telephony infrastructure.

Initiated and managed campus wide VOIP installation to include satellite campus locations

Pepsi Bottling Ventures, Garner, NC 2004 – 2005

Managed customer accounts to provide increase sales volume.

Responsible for initiating and maintaining customer relations resulting in area growth of supported customers.

Exceeded expectations for customer inventory and supply.

IBM Corporation, Research Triangle Park, NC

1988 – 2003

Project Manager

2001 – 2003

Maintained the overall IT infrastructure for the production, test, and distribution environments within the IBM manufacturing facilities.

Managed the conversion of the infrastructure inclusive of mobile, desktop, and server products manufactured in the United States and Mexico.

Spearheaded the conversion of the operating platforms used in the areas to include: Direct Floor Control, Windows 95/98/NT/2000, iProcess, SAP, MQ Series

Coordinated an improved operating capacity and efficiency by 40% resulting in a 20% increase in customer satisfaction. Streamlined process to minimize customer shipment deadlines and increase deliverables.

eServer Manager

1999 – 2001

Recruited to improve the production of eServer product and Options. Managed teams responsible for the assembly, testing, run-in, verification, HiPot, and packing of various models of servers. Directed additional teams responsible for special bid request for products and services from clients inclusive of, but not limited to: Diamler Chrysler, University of North Carolina at Chapel Hill, UPS and Bank of America.

Structured and strengthened the teams to excel past projected volumes and accelerate delivery to the customers.

Achieved and maintained 92% and above customer satisfaction, exceeding the established target of 90%.

Developed test process, which doubled option production, generating increased customer request for special bids.

Test Engineer

1988 – 1999

Facilitated the environment responsible for producing a large range of products covering mobile, desktop, and server units.

Designed and implemented the conversion of over 9 million square feet of manufacturing facilities, from lines to cells, increasing daily capacity from 2.2k to greater than 6k per facility.

Directed Y2K coordination, testing, and execution for site resulting in flawless conversion from year 1999 to 2000.

Lead test engineer delegated to train new engineering employees promoting an increase in support across multiple shifts. Also, promoted to project manager for Continuous Flow Initiatives and Kaisen Blitz projects.

Keebler Corporation

1991 – 1993

Production Engineer

Analyzed and improved production process to motivate teams to achieve higher production volumes.

Developed new operating processes to increase throughput and quality of product.

Organized teams to work as single unit, improving communication and resulting in the generation of increased productivity.

Accomplished task of integrating work environment which was more adaptable for the purpose of cross training and multitasking, which maximized product output.

United States Army Reserve

1987 – 1995

Section Chief/Staff Sergeant

Supervised fire direction control unit for mechanized division. Secret security clearance with authorization to encrypt and decrypt encoded messages for launching high explosive and nuclear munitions.

Managed operation of multi-million dollar computer systems, software, and vehicles.

Motivated team to accomplish number one ranking and establish new records for accuracy.


Engineering Technology, East Carolina University, Greenville, NC


Leadership Award

Y2K Award

New Blue

Management Appreciation

Expert Medal

Medal of Accommodation


Greg Hodges

C 919-***-****

Tyrone LeCount

3134 Marcony Way

Raleigh NC 27610


Steve Hairston

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