Customer Service Administrative Assistant

ANA CUBILLOS

**** ********* *** *** ** Bronx, NY 10458 914-***-**** ***.*.********@*****.***

EDUCATION:

Hofstra University, Hempstead, NY

B.A. in Anthropology/Spanish, December 2008

EXPERIENCE:

Administrative Assistant, April 2010-Present

S&P Global Ratings Services, New York, NY

• Providing detailed support for the Charter, Healthcare, Higher Education, Housing, and Public Power and Transportation teams (Enterprise Sector) and Lead Analytical Manager with great emphasis on accuracy and timeliness.

• Utilizing data from S&P.com and various other internal systems to track monthly developments of each member of the Enterprise sector (upgrades, downgrades, publishing, new issues, etc. ).

• Working closely with the Data Support Center in the submissions, follow ups, and resolution of tickets based on the requests of both teams.

• Utilizing customer service skills in the scheduling of internal meetings as well as management meetings and investor meetings.

• Organizing the details of special events, travel arrangements, corporate agendas expense reports, and itineraries.

• Tracking and maintaining attendance weekly attendance and vacation records on 40 departmental employees.

• Maintaining and updating our team electronic board and running our daily huddles with video conferencing capabilities through Zoom and WebEx.

Nanny, September 2009-February 2010

Private residence, New York, NY

• Responsible for the care of a 12 year old girl.

• Preparing and serving meals.

• Escorting child to and from school as well as all other after school activities and other appointments.

Nanny, May 2007-August 2009

Private residence, Briarcliff Manor, NY

• Responsible for the care of a 4 year old girl and a new born boy.

• Preparing and serving meals.

• Supervising children’s activities which included arts and crafts, play dates, and OT and PT classes.

• Escorting 4 year old to and from school and all other appointments. Assistant Director, July 2006-August 2009

Sports Director, July 2005-August 2005

Counselor, July 2002-August 2004

Ossining Parks and Recreation, Ossining, New York

• Manual record keeping for all campers including contact information, medical and attendance records, etc.

• Used Microsoft Word to create flyers and newsletters to inform parents of weekly camp information.

• Acting nurse, CPR and RTE certified.

• Supervised 28 counselors and making sure the worked efficiently and cooperated with camp standards.

OTHER EXPERIENCE:

Languages

Fluent in English, Spanish, and Italian. Currently studying French. Study Abroad: Mali, Africa, January 2008

• Studied the people and cultures of Mali

• Explored religion, foods, agriculture, and education throughout different regions of the country. Computer Skills: Operating Systems: Word, PowerPoint, Excel, Outlook, Adobe Pro, Macintosh.

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