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Service Assistant

Goose Creek, South Carolina, United States
January 30, 2018

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Daren L. Graham

**** *** **** ****, *******, SC 843-***-****


Highly motivated, self-directed Workforce Development professional with over 3 years of experience in training and management roles. Possess exceptional ability in interpersonal relations, project coordination and meeting tight deadlines. Established history in implementing new programs and processes to drive productivity and increase customer and employee retention. Poised and competent with demonstrated ability to easily transcend cultural differences. Actively holds Security Clearance.


Employee Relations Organizational Development Case Management

HR Policies & Procedures Microsoft Office Training & Development

Mediation & Advocacy Community Outreach Evaluation/Training Plans


Bachelor of Arts with a concentration in Liberal Studies, Limestone College, North Charleston, SC – December 2015

Associates of Science with a concentration in Human Services, Trident Technical College, North Charleston, SC - May 2012



In School Suspension Assistant (August 2017 Present)

-Provide supervision for students who are assigned to the In-School Suspension classroom.

-Take daily attendance.

-Review in-school suspension policies, procedures and student expectations with students daily.

-Work with students and or other staff members during student reflection period on issues such as behavior management and the prevention of undesirable behaviors that resulted in student be assigned to ISS.

-Monitor all ISS assignments; provide encouragement and feedback to students, monitor tests, computer work and provide instructional assistance as appropriate.

-Ensure students have security escorts to lavatory facilities.

-Email teacher 24 hours in advance for work requests and complete student Work completion Logs for all students assigned to the room.

-Facilitate and arrange delivery of student lunches when necessary.

Refer behavior problems to Assistant Principals.

KELLY SERVICES – North Charleston, SC

Substitute Teacher (April 2016 – August 2017)

-Shadow a student with behavior issues.

-Special Education Assistant

-Assist certified teachers in managing student behavior and completing instruction.

-Supervise students in absence of teacher.

-Communicate nonverbally with children to provide them with comfort encouragements and positive reinforcement.

-Physical and verbally interacted with students thought out the day.

-Gave one-on-one attention to students while maintaining overall focus on the entire group.


Employment Specialist (October 2007 – January 2016)

-Provide support and employment services for all participants from enrollment to discharge.

-Plan and supervise individual schedules for all participants to assist them in meeting their specified needs.

-Plan and conduct group and individual counseling sessions in the areas of self-esteem, stress management, communication skills, anger management, and other related topics.

-Administer customer satisfaction survey to ensure participant input in service deliver. Administer personnel and safety policies of the agency so that each participant is treated consistently fairly, and that each has a maximum opportunity for personal, vocational, and professional growth.

-Generate written reports on a timely basis, documenting each participant’s progress in the program.

-Maintain all necessary documentation required by the agency and other regulatory and funding agencies.

-Maintain close working relationship with referral sources to ensure needs of the person referred to the agency are met.

-Continue to develop resources for the in the program in order to maintain the highest standards of service provision.

UNITED STATES NAVY – Various Locations

Navy Yeoman First Class (January 1987 – January 2007)

-Successfully received and training twelve graduating classes of Nuclear Operators and officers to the Navy fleet. Consisting of over 3,200 students.

-Processed all student evaluations, over 3,200.

-Coordinated with the base personal property office and personal support detachment to assist students and ensure a smooth permanent change of station transfer, receipt of nuclear bonuses totaling over 5 million dollars yearly. Processed over 700 personnel awards.


Employee of the Month with Goodwill Industries. Navy & Marine Commendation Medal; Navy & Marine corps Achievement Medal(5), Meritorious Unit commendation Navy ‘E’ Ribbon; Good Conduct Medal(5); National Defense Service Medal; Southwest Asia Service Medal; Armed Forces Expeditionary Medal(2); Armed Forces Service Medal; Coast Guard Special Operations Service Ribbon; Sea Service Deployment Ribbon(5); Nato Medal; Navy Marksman rifleman ribbon and Flay Letter of Commendation.

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