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Manager Technical Support

Location:
Jackson, Tennessee, United States
Posted:
January 30, 2018

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Resume:

Dennis W. Black

***** *** ** *****

Bolivar, Tennessee, 38008

731-***-****

ac39ee@r.postjobfree.com

SUMMARY

Well experienced in all management and administrative processes

Extensive manufacturing background

Able to organize, multi-task and prioritize

Skilled in business verbal and written communications

Proficient in personal relations

PROFESSIONAL EXPERIENCE

JACKSON DEVELOPMENT CO., Jackson, TN

Facilities Manager, Jan 2009 – Present

Oversee activities directly related to producing waistbands, pockets, and rotary screen-printed bands.

Direct and coordinate activities of departments concerned with the production, pricing, sales, or distribution of these textile products.

Review financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.

Manage staff, preparing work schedules and assigning specific duties.

Determine staffing requirements, and interview, hire and train new employees, and oversee those personnel processes.

Determine goods and services to be sold, and set prices and credit terms, based on forecasts of customer demand.

Manage the movement of goods into and out of production facilities.

Office Manager, Jan 2005 – Dec 2008

Oversee all office related operations.

Administrative support to the President and Plant Manager.

Oversaw development of computer information resources, providing for data security and control, strategic computing, and disaster recovery.

Consult with users, management, vendors, and technicians to assess computing needs and system requirements.

Stay abreast of advances in technology.

Meet with department heads, managers, supervisors, vendors, and others, to solicit cooperation and resolve problems.

Provide office staff technical support for computer problems.

Direct daily operations of department, analyzing work-flow, establishing priorities, developing standards and setting deadlines.

Recruit, hire, train and supervise staff.

Assign and review the work of systems analysts, programmers, and other computer-related workers.

Participate in staffing decisions.

Evaluate the organization's technology use and needs and recommend improvements, such as hardware and software upgrades.

Purchase necessary equipment.

MIDSOUTH MFG., Jackson, TN

Computer Control Programmer/Operator, Sep 1997 – Dec 2004

Review project plans to plan and coordinate project activity.

Manage computer backup, security and user help systems.

Generate and review all computer reports, including A/P, A/R, Goods Usage, Profitability, and Inventory.

Provide analysis of computer generated information to management.

Troubleshoot all computer errors and make appropriate programming changes.

Consult with users, management, vendors, and technicians to assess computing needs and system requirements.

Meet with department heads, managers, supervisors, vendors, and others, to solicit cooperation and resolve problems.

Provide office staff with technical support for computer problems.

Analyze and recommend purchase of necessary computer hardware and software.

MASTER SLACKS INC., Bolivar, TN

Office Manager, Nov 1994 – Sep 1997

Oversee all office related issues; including Human Resources, Personnel testing and training, A/P, A/R, Payroll, Workman’s Compensation, Insurances, and OSHA.

Direct and coordinate activities of departments concerned with the production, pricing, sales, and distribution of products.

Manage staff, preparing work schedules and assigning specific duties.

Establish and implement departmental policies, goals, objectives, and procedures, conferring with board members, organization officials, and staff members as necessary.

Locate, select, and procure merchandise for resale, representing management in purchase negotiations.

Manage the movement of goods into and out of production facilities.

Implement or oversee environmental management or sustainability programs addressing issues such as recycling, conservation, and waste management.

BIBLE BAPTIST CHURCH - Bolivar,TN

Pastor, Nov 1994 - Present

EDUCATION

Millersville State University, Millersville, PA

BA / English, May 1979

Pensacola Bible Institute, Pensacola, FL

BA / Bible, May 1994



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