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Customer Service Professional Experience

Washington, District of Columbia, United States
January 30, 2018

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Alishia C. Smith

**** ********* *** **** **********, VA 22191 202-***-****

Administrative Specialist / Recreation Leader

Dear XXX,

As a highly effective professional with extensive, hands-on experience leading various leadership positions, I believe I offer an expertise that would be of benefit to you. With a tactical and strategic approach to recreation, strong leadership skills, and a focus on building internal and external partnerships, I would like to explore the possibility of putting my knowledge and skills to work for you.

As you can see from my enclosed résumé and writing samples, I have leadership experience in the areas of recreation and administrative support. My record speaks to my ability to effectively, direct communication with key industry and government partners, offer creative insights, and provide market research and analyses to effectively gauge performance.

I am confident that my skills and experience can help to lead a diverse range of initiatives.

My résumé will provide you with further details of my accomplishments. I can be reached at the phone number or email address listed above should you have any preliminary questions. I appreciate your time in reviewing my qualifications and look forward to speaking with you soon.


Alishia C Smith

Enclosure: Résumé and Writing Sample

Salary: Negotiable based upon benefits

Alishia C. Smith

2962 Chinkapin Oak Lane Woodbridge, VA 22191 202-***-****

Administrative Specialist / Recreation Leader

Recreation Leader

Sales Associate

Customer Service

Administrative Support

Records Maintenance

So Others May Eat (SOME)

Advancement Via Individual Determination (AVID)

Ability to organize, plan, administer special events and entertainment activities, proven ability to work independently, make sound decisions and have the ability to communicate effectively, both orally and in writing.

Knowledge of the goals, principles, techniques and procedures used in organizing, planning and conducting leisure time activities, and their suitability for individuals, groups, ages and interests.

Knowledge of the functions, procedures and operations of recreation activities. Proven ability to maintain records, compile and organize data for reports, and perform research on recreation topics for dissemination to customers; follow oral and written instructions, follow office procedures and print production.

Professional Experience & Achievements


Personal Care Assistant/Attendant December-Present

Responsible for assisting patients with all activities of daily living: bathing, dressing/undressing, skin care, meal preparation, feeding, escorting to medical appointments or social outings, medications, range of motion exercises, household tasks. Document all work performed and identify issues or concerns for follow up.

Key results include:

Provides patients with mental and physical stimulation activities including exercises, playing games, discussing current events, and generally engaging clients in social interaction.

Provides patients and family members with emotional and social support.

Clearly and effectively communicates important patient information to medical professionals.

Provides patient care and assistance in a timely and efficient manner

Maintains caring and trusting relationships with patient and family

Works in teams with nurses; communicate professionally with medical staff

Responsible for accurate charting of vital signs


Cora Kelly Recreation Center, Recreation Leader XXX-Present

The Department of Recreation, Parks and Cultural Activities promotes clubs in the City of Alexandria and sponsors various clubs according to departmental guidelines. Sponsored clubs provide an accepted recreation/leisure type of wholesome activity.

Key results include:

Issues tools, equipment and games to authorized customers.

Checks identification, collects fees when appropriate, and completes appropriate documentation. Receives returned items, inspecting for obvious damage and missing parts. Checks inventories and supplies.

In a recreation facility, assists in directing patrons, scheduling the use of courts, lanes and equipment.

Participates in and directs games, field trips and social events.

Decorates party rooms and maintains the cleanliness of assigned work areas.

In arts and crafts programs, demonstrates simple techniques.

Provides facility and program information to patrons.

Alishia C. Smith, Page 2


Professional Experience



Admissions Support Staff XXX-Present

Provides and/or assists in administrative support functions, such as preparing admissions documents; assisting in the gathering of financial data for review and comparison; making schedule arrangements and preparing financials authorizations and vouchers; maintaining time and attendance reports.

Key results include:

Exercising primary control of administrative issues for the Admissions Chief and staff.

Developing technical spreadsheets using campus demographic information and tracks compliance progress for the university.

Organizing the daily work flow for the Admissions Office to ensure expeditious processing.

Liaising with the campus officials to obtain compliance information and track progress for required permits and reports within specific time frames.

Preparing purchase order requisitions, procurement of supplies, preparing correspondence and filing legal notices for university documents related to the Admissions Department.

Notify the appropriate staff of information requests and time schedules, providing follow up to ensure a timely response.

Receive and review all incoming mail, establishing control of certain items, replying to mail not requiring management’s attention.

Sep 12 – 2016 Youth Counselor Charles Houston Recreation Center

Oct 14 - Oct 14 Youth Mentor/Speaker Hammond Middle school

May 13 - May 13 AVID Car Washer Minnie Howard Middle School

Apr 13 - Apr 13 AVID Cafeteria Greeter TC Williams

Jan 13 - Jan 13 Food Distributor S.O.M.E Washington,DC

Sep 12 - Jun 13 Princess for a Day Staff Charles Houston Recreation Center Nov 12 - Nov 12 AVID Gift Wrapper Barns & Noble

Sep 12 - Sep 12 AVID Car Washer Minnie Howard Middle School

Education & Training

Bachelor of Science in Biology (2020)

Saint Augustine College, Raleigh, NC

T.C. Williams High School-Diploma (2016)

Computer Skills

Microsoft Word, Excel, PowerPoint, Visio, and Outlook, SharePoint

Awards, Scholarships & Certificates of achievement

2016 4th Place Miss Teen Pageant

2016 Beat The Odds Scholarship Recipient, Alexandria Bar Foundation

2016 Helen B. Webb Scholarship, First Agape Baptist Church

2013 – Present D.I.T. Divas In Training-First Agape Baptist Church

2013 – Present TC Williams varsity cheer

2013 – 2014 Charles Houston Bulldogs cheer Assistant Coach

2013 – 2014 Afficial Allstarz Cheer Dance and Gymnastics, Allstar Competitive Cheer

2013 – 2014 TC Williams Varsity Cheer Sideline and Competitive Team

2012 – 2013 Teenagers Against Pregnancy Program

2009 – 2014 First Agape Praise Dance Ministry

2009 Junior Missionary of the Year 2009

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