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Customer Service Accounts Receivable

United States
January 30, 2018

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Awana Denise Barnette

**** ****** ***** **

Charlotte, N.C. 28216

(704) ***-**** or (704) ***-****

Objective: An Accounts Receivable Specialist/Accounts Payable position utilizing relevant expertise to ensure accurate, timely and quality completion of all transactions.


*Over five years experience working as an Accounts Receivable Specialist/Accounts Payable

*Ability to perform billing, payment allocations, collections and activity reporting following established protocols to tight deadlines.

*Maintain up to date billing system and customer files

*Can explain various questions to clients as it relates to billing issues concisely

*Ability to analyze insurance statements and rebill to companies correcting errors to ensure


*Ability to review and reconcile invoices

*Monitor customer account details and identify for non payment, delayed payments and other errors

Technical Skills

Medical Terminology, Accounts Receivable, Microsoft NT, Microsoft Word, Excel, Insurance Billing, Typing (60 wpm), and Medic Software/ Mysis, ICD-10 and CPT 4 coding, Megawest, Smart, Centricity, Costpoint, Ariba, KTA

Major Accomplishments

Prepared invoices for billing and researched for lost payments for clients before timely filing had ran out

Gathered appropriate documentation for claims submission

Entered 200+ ICD-10 codes and CPT-4 for requisitions to be billed daily

Handled Appeals for patients

Attended Medicare and Medicaid Seminars

Lead Person for team

Entered authorizations from insurance companies

Verified Benefits

Processed invoices for A/P for vendor payment 100+ daily

Professional Experience

ATR International- 201 S College St, Charlotte, NC 28244- - 12/2016-12/2017- Financial Rep II-Entered invoices for ESS Services- input corrections and changes to vendors, assist buyers with processing invoices going out for services to various vendors. Maintained daily production, working within a que, emailed departments when changes needed or errors for Accounts.

Rotech Healthcare-207 Regency Executive Park-Charlotte,NC -1/2015-12/2015-Patient Account Specialist II-worked with physician offices and insurance companies to obtain authorizations and CMN’s for billing of durable medical equipment-also contacted patients for insurance information updates if any changes occurred. Entered adjustments for uncollectable claims.

Insight Global-200 S.Tryon St-Charlotte,NC -11/13-3/14-Benefit Verification Specialist-Verify benefits for various physician offices throughout the United States for a certain drug before it is administered to patients. Entered data into system from insurance companies.

Link Staffing-Aon Hewitt-10210 S.Tryon St-Charlotte,NC

8/12-3/13-Benefit Enrollment Specialist-Enrolled various employees into company benefits-handled incoming calls from various clients and their employees

The Outsource Group-125201 Southpoint Dr-Charlotte,NC

03/10-6/11-Accts Receivable Specialist-Medical billing, rebill unpaid claims, collect revenue from insurance companies and patients, contact physicans offices and patients regarding unpaid claims. Post and research lost payments.

LabCorp: 6900 Woodpark Dr-Charlotte, NC

5/06-11/08-Accts Receivable Specialist- Medical billing,Customer Service- enter 200+ lab tests and ICD-9 Codes to insurance companies,File Medicare and Medicaid, make calls to clinics, use customer service skills to contact hospitals and physicians offices regarding information for billing, review 500+ LCM for client information daily, answer client calls


Central Piedmont Community College courses taken: Intro to Computers, Human Services, Interviewing Techniques,Customer Service Relations,Psychology150,

public speaking, and sociology- Certificate in Customer Service

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