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Senior Director of Program Management

Grapevine, Texas, United States
January 31, 2018

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Jennifer Lipschultz

817-***-**** (cell)


Project leader with expertise in Operations, IT, Strategy, Integrations / Acquisitions, Supply Chain, Human Resources and Engineering in the Healthcare and Telecom industries. A proven leader with an MBA, PMP certification and Motorola Six Sigma Greenbelt. Key accomplishments:

• Led high-visibility strategic initiatives such as opening twenty-two hospitals, introducing EPIC

(an electronic medical record system) and planning the integration of acquired emergency rooms into Operations.

• Created a Project Management Office (PMO) to facilitate reporting, streamline processes and enable the rate of Emerus’s growth to increase 380%.

• Led global change initiatives such as introduction of employment branding and a new contracting process at Motorola.

• Shipped 93% of hardware for 4G Cellular Network (LTE) trials on time and launched 55 new products into production for Motorola.


Emerus 2012 – 2017

Senior Director of Program Management (2014 – September 2017) Dallas Fort Worth (DFW) / The Woodlands

Enhanced Emerus’s project management maturity by introducing executive reporting and KPIs, expanding talent and leading strategic initiatives.

• Created the Project Management Office (PMO). Led four program managers plus report writer. Implemented the strategy for the project management team to accelerate growth.

• Expanded the portfolio of new hospital openings into Colorado, Idaho and Nevada.

• Developed the strategy and change management plan to integrate acquisitions into Operations.

• Introduced the Portfolio Management strategy to identify, prioritize and track corporate initiatives.

• Co-led initiatives to increase in-patient volume and enhance support for newly opened markets.

• Provided regular KPIs to the executive team on the status of projects via dashboards, Gantt charts, a “single source of truth” showing key milestones for openings and program reviews.

• Established the budget for new hospital openings and a process to track actual to plan.

• Served as the customer liaison with new joint venture partners such as Saint Alphonsus / Trinity and The Hospitals of Providence / Tenet for facility openings and services contracts.

• Coordinated input from Operations on 1500 SKUs ordered for each facility, valued at $2 million. Saved $300K per surgical site by streamlining features and reducing quantities purchased.

• Led prioritization and execution of Business Intelligence (BI) reporting for Operations to improve patient outcomes. Reports included chart audits, utilization review and physician quality metrics.

Director of Program Management (2012 – 2014)

Dallas Fort Worth (DFW) / The Woodlands

Led strategic initiatives such as opening twelve emergency hospitals in Texas and introducing EPIC.

• Led the activities to open facilities on schedule including construction, licensing, clinical and physician staffing, procurement, vendors, training, IT, marketing, contracts and policies.

• Led the first introduction at Emerus of EPIC, a premier electronic medical record system.

• Introduced a training plan for new hospital administrators and used it to train seven leaders.

• Held meetings to disseminate operational best practices and results of accreditation surveys.

• Helped process map patient flows in our hospitals and streamline operational processes.

Nokia Siemens Networks (NSN bought Motorola Cellular Networks) 2011 – 2012

Delivery Capability Manager / New Product Introduction Manager (2011 – 2012) Delivery Capability Management, Irving, TX

Led two global teams to introduce new GSM cellular Base Station Transceivers.

• Led the introduction of new cellular base stations into factories in Finland and China. Interfaced with Research and Development, Operations and Product Management globally.

• Supervised three project managers and managed a global team of 47 Operations associates.

• Responsible for Test Engineering, Design for Manufacturability, prototype Build Management, Ramp Up Management, Repair Operations and Packaging Engineering.

• Drove product quality improvements, passed project milestones, created investment proposals and led resource management. Directed feasibility studies for introducing new variants.

Motorola 1998 – 2011

Principle Program Manager, Global Supply Chain (2010 – 2011)

Motorola Cellular Networks Division, Fort Worth, TX

Led a global team to introduce new CDMA, Core, LTE and AWT (small cell) products into production at Motorola factories in the US, Mexico, China and Malaysia. Responsible for schedule, quality, product cost and order fulfillment during ramp-up.

• Was the point of contact within Motorola for 55 product launches in factories globally. Interfaced with Product Management, Engineering, Factories and Supply Chain support functions.

• Managed a team of ten in the US and China who supported product launches in my portfolio.

• Played a key role in process development. Introduced a lesson learned process, conversion cost estimation process, on-time prototype shipment metric and customer satisfaction survey.

• Was responsible for 93% on-time shipment of 10,000 LTE products for field trials. Over a six year time-frame, the estimated revenue of new products introduced was $4.5 billion.

• Led selection of prototype and production factories, component sourcing strategy, factory test plan, risk management plan plus cost, schedule and resource estimates for new products.

• Approved product/project scope changes and initial shipments to customers.

Program Manager, Global Supply Chain (2005 – 2010)

Motorola Cellular Networks Division, Fort Worth, TX

Launched new CDMA cellular network equipment to full-scale production in the Americas and Asia.

• Led the on-time introduction of six market-critical products to factories in China, Mexico and the US. Interfaced with Hardware Development teams in the US and India. Products contributed to revenue potential of approximately $500 million.

• Led a Greenbelt project to effectively take hardware products developed by an outsourced engineering firm into production within Motorola factories. Project scope included Supply Chain, Development Engineering, Professional Services and IT.

Systems and Marketing Manager, Global University Relations (2002 – 2005)

Motorola Corporate Staffing, Fort Worth, TX

Provided global Internet/intranet and marketing solutions to promote Motorola’s university relations and recruitment within and outside the company.

• Accomplished 80% reduction in the cost, resources and time required to implement Motorola’s college recruiting collateral for global distribution.

• Overhauled a system to store and report university research investments and activities globally. Captured over $1.5 million in expenditures in the first eight months of use.

• Enhanced internal and external website content to enhance awareness of recruitment activities, investments at universities and product marketing efforts to college students.

• Represented university recruitment in the global rollout of Peopleclick’s clickXG Applicant Tracking System. Negotiated requirements with 20+ recruiters and was instrumental in identifying defects in user acceptance testing.

Program Management Office (PMO) Manager (2000 – 2002)

Motorola Corporate Staffing, Fort Worth, TX

Program management expert for Motorola’s Staffing function. Led international projects plus trained project managers, tracked their results and as a subject matter expert supported projects as needed.

• Led kick-off meetings and facilitated projects worldwide including employment branding, overhaul of contract labor procurement and hiring of 900 engineers in five months.

• Tracked performance of all projects within the Staffing function by leading global program/ quality reviews, monitoring project metrics and overseeing their project scheduling activities.

• Introduced project management concepts to Staffing through “on the job” training, coaching and the formation of a community of practice.

• Managed project scheduler and department budget.

Program Manager (1998 – 2000)

Motorola Paging Systems Group, Fort Worth, TX

Coordinated over twenty departments to develop new software and hardware products for a $2 million two-way paging base station system.



Southern Methodist University - Master of Business Administration (Marketing and Finance) University of Illinois-Chicago - Coursework completed for MS in Mechanical Engineering University of Illinois Urbana-Champaign - Bachelor of Science in Mechanical Engineering


Project Management Institute - Certified Project Management Professional (PMP) ESI International - Master’s Certificate in Project Management Motorola Greenbelt - Passed greenbelt exam and completed project

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