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Sales Customer Service

Chicago, Illinois, United States
January 31, 2018

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Steve L. Hopson 312-***-****


Enthusiastic collaborator and relationship builder whose motivational can-do attitude inspires others and drives great performance in fast-moving environments. Results driven sales and multicultural marketing professional with progressive experience across a broad range of functions and diverse industry segments. Able to successfully manage multiple concurrent projects and customer sales opportunities. Proven ability to combine vision, passion and creativity to achieve excellence, business growth and unparalleled customer relationships.


Customer Relations Forecasting Budgets Key Account Development/Execution Customer Service Merchandising

Account Growth/Retention Consultative Sales New Business Development

Event Planning Microsoft Office Suite Project Management Conflict Management Process Development

Quality Improvement Processes


Developed Sales .



Proven ability to lead cross-functional teams

Developed programs and tools that addressed sales priorities and customer needs utilizing brand and consumer buying insights

Strategically guided sales team to #1 ranking during the first of year of assignment while being the only team to have positive

growth versus prior year

Vice President of the Rat Pack Organization


Incorporated strategic resources to help solve client’s critical business issues

Improved volume by 10% during an economic downturn


Developed solid relationships with supply chain and teamed to drive positive BD&L results while maintaining external customer satisfaction.

Consistently developed partnerships with key decision-makers in the industry.

Improved independently owned store relations which led to resumed and increased product penetration and contributing to the No. 1 ranking


Coordinate inventory levels through supply chain

Managed the transition and sales growth for new customers

Coordinated clients floor plans and provided suggestions regarding store front lay-outs


Specialty Store Services 2014 to Present Project Manager/ Client Services

•Develop, negotiate and manage project budgets

•Assist in project budget development, purchasing of inventory, and showroom set-up if requested by customer

•Conduct, coordinate & participate in showroom design and set-up

•Participated in the company’s catalog development

•Compile and maintain sales data for project creation and set-up for upper management

•Design and create showroom displays for customers. Analyzed data in order to compile reports and make recommendations to management for future product development.

Specialty Store Services 2010 to 2014 Showroom Sales

•Design and create showrooms for potential clients

•Responsible for developing relationships with potential clients for growth of company sales

•Address customers concerns and resolved outstanding issues

Specialty Stores Services 2009 Inside Sales Representative

•Maintained multiple customer accounts

•Assisted customers with design set-up for new and existing accounts

•Addressed customer problems and devised solutions for resolution

•Reconcile issues with sales, claims and production

•Compiled and maintained sales data for project creation and set-up

•Exceeded established sales goals established by company

Dann Dee Display 2005 to 2009 Showroom Sales Representative

•Maintained and developed multiple customer accounts for repeat sales and contracts

•Addressed customer concerns and devise solution for sales, claims and production

•Complied and maintain sales data for project creation and set-up

•Exceeded established sales goals as set by the company

•Assisted customers with design set-up for new and existing customers

Dann Dee Display 2003 to 2005 Inside Sales Representative

•Maintained and developed multiple customer accounts for repeat sales and contracts

•Designed new set up for existing clients

Dann Dee Display 1999 to 2003 Customer Care Representative

•Processed and expedited orders for clients

•Completed sales for new and existing clients which lead to referral business

•Developed new and existing business by creating and developing relationships with clients


Sportsmart, Inc. 1997 to 1999 Purchasing Assistant

•Assisted in the development of the company’s first catalog of Pro-goods

•Supported team of buyers by assisting in creating purchase orders

•Created purchasing management reports

•Created and distributed the daily sales recap for the Executive team

•Maintained order information and research price discrepancies tables

•Interacted with vendors to ensure accurate deliveries of merchandise

•Responsible for sales to new and existing clients which lead to referral business for the company

Sportmart, Inc 1996 to 1997

Expense Payable Assistant

•Processed invoices for clients

•Complied and audited client invoices for discrepancies

•Researched and identified shortages and unauthorized purchases reports for upper management

•Resolved issues with vendors or clients who issued purchase orders for merchandise

Sportmart, Inc 1995-1996

Special Order Coordinator

•Supervised and monitored the expenditures for the Special Order Program


Richard Daley College 1993

Courses in Customer Service and Business Development

Southern Illinois University, 1990

Courses in Business Administration


Rat Pack Association


Microsoft Office Suite, Lotus 123, JDA, AS400 and LPCS (TBC)

References will be provided upon request

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