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Customer Service Professional Experience

Cranston, Rhode Island, United States
January 31, 2018

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Professional Summary:

Compassionate worker with over two years of experience working in the financial setting with a variety of different populations. Strong background with communication, developing new ways for the customers to better understand their financial needs, short and long term. Willing to obtain a secure a position with a well-established organization that offers a challenging work environment to advance my skills.

Professional Experience:

Citizens Bank – Richmond, RINovember 2015 - November 2017

Universal Banker

●Engage with customers to develop a positive customer experience; strive to make each customer interaction the best experience of their day

●Develop new and existing customers by understanding their financial needs, providing products and solutions to help them spend and save

●Go above and beyond for customers to strengthen and retain long term relationships

●Grow new business and drive referrals to branch colleagues and partners to support the broader financial needs of customers

●Serve as the financial liaison to customers while providing world class customer service

●Open new accounts and assist with teller transactions as needed

●Bring a positive energy and confidence to Citizens Bank and its customers every day

●Present a professional appearance as the face of Citizens

West Bay Residential Services – Warwick, RI October 2011 - November 2015

Direct Support Staff

●Directly assisted adults with developmental disabilities (mentally, emotionally, and physically) with the goal of a self-directed life and community integration. Assisted with 24 hour routine care and assistance – included bathing, feeding, laundry, house-care, daily hygiene, and restroom assistance, as well as outside activities.

●Transported individuals to and from appointments and activities

●Advocate on behalf of clients during daily meetings while collaborating with Doctors, Medical Assistants, Clinicians, and Nurses to formulate an adequate plan of care.

●Make assessments and provide appropriate crisis interventions and risk management as needed.

Educational Qualifications:

●Bachelor’s Degree in Psychology - University of Rhode Island 2014

●American Heart Association BLS for healthcare providers 2016-2018

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