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Customer Service Manager

Doha, Doha, Qatar
January 31, 2018

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Career Objective

To obtain a challenging position in the field that will allow my career to grow, and the chance to develop myself personally and professionally. Education

B.A. Psychology and Sociology Cairo University 1994-1998 Employment Experience

• Executive Manager / Assistant Manager/ Executive Secretary - 7 years experience

• Teaching experience - 6 years experience

• Customer Services - 6 years experience

Executive Manager

Grandma Nursery Qatar Dec 2016 to Dec 2017

Managing 6 teachers, 26 teaching assistants and 2 administrators. Responsible for curriculum, events and web media.

Head Teacher

Twyla Preschool Qatar Aug 2015 to Dec 2016

- School manager in summer camp 2016

- Offered position of afternoon coordinator


Starfish Lane School Qatar April 2014 to Feb 2015

Translating Arabic to English and English to Arabic as well as teaching. Teacher

Kids International Preschool Qatar Jan 2014 to April 2014

- Promoted to School Manager before resigning


Kidz World Kindergarten Bahrain Sept 2012 to July 2013 Customer Services Advisor

British Council Bahrain April 2010 to Aug 2012

Translating Arabic to English and English to Arabic as well as customer services advisor duties.

Data Entry Officer

British High Commission Sri Lanka

Aug 2009 to Oct 2009

Visa Section - Temporary Position

Executive Secretary

Ehsan’s Real Estate Sri Lanka Dec 2007 to Mar 2009 Finding properties and customers and matching them as well as secretarial and administration duties.

Young Learner Assistant

British Council Egypt Jun - Aug 2007

- Liaising between teachers, students and parents

- Translating for teachers and parents.

Assistant Manager

Al-Ahram Beverages Egypt Jul 2005 to Feb 2007

Customer Service Officer

Al-Ahram Beverages Egypt Mar 2003 to Jul 2005

Executive Secretary

Ramco Pharmaceuticals Egypt 2002-2003

Sales Branch Manager

Swatch Egypt 2000 - 2002


Union Air Company Egypt 1999 – 2000

Professional Studies

• EYFS Diploma (Cache Level 3) Started November 2017.

• Special needs teaching techniques training - Qatar 2014.

• Certificate in Play Ball Training - Qatar 2014.

• Certificate in Early Years Foundation Stage - Bahrain 2013.

• Customer Service Excellence training - British Council Bahrain 2012.

• Anti-Fraud and Corruption E-learning online course - British Council

• Information Protection online course - British High Commission Sri Lanka

• Executive Secretary Professional Course - American Chamber of Commerce Egypt 2006.


Arabic: Native speaker

English: Fluent

Singala: Basic


Upon request.

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