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Customer Service Medical

Pompano Beach, Florida, United States
13.00 hr
January 31, 2018

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LaQunna Gassett

North Lauderdale, FL ***** 754-***-****


Experienced and dedicated Medical professional able to prioritize and coordinate tasks to accomplish projects efficiently and in a timely manner. Well organized and detail oriented with the ability to create and support a stable work environment for clients and colleagues. Flexible, with strong work ethics and positive attitude


Florida Career College Margate, FL

Certified Medical Front Office and Billing 2017


Clinical Skills: Nationally Certified Insurance and Coding Specialist (NCCT), Insurance Billing, Insurance Coding Principles, Medical Law and Ethics, Medical Documentation and Records, Medical Billing and Collections, Insurance Practices, Medical Office Procedures, Medisoft & Electronic Health Records, CPR & AED, CPT/ICD-10 Coding, HIPAA/OSHA Guidelines, Skills for Workplace Success

Software Applications: MS Excel, MS PowerPoint, MS Word, Publisher, MediSoft.


Walmart Supercenter, Pompano Beach, FL March 2012 - 2016

Department Manager

Promoted from Team Leader to Assistant Manager within 4 years

Delivered excellent customer service by greeting and assisting each customer

Addressed customer inquiries and resolved complaints

Assigned employees to specific duties to best meet the needs of the store

Reordered inventory when it dropped below predetermined levels

Reorganized the sales floor to meet company demands

Completed profit and loss performance reports

Trained staff to deliver outstanding customer service

Walmart Supercenter, Pompano Beach, FL 2001 - Sept. 2012

Pharmacy Technician

Assisted other pharmacy staff with drug inventory, purchasing, and receiving

Mixed various pharmaceutical preparations according to written prescriptions

Receptively answered customer questions and helped locate items in the pharmacy

Assisted the pharmacists with checking in and pricing drug orders, third party transactions and relevant paperwork

Consistently upheld proper pharmacy and general safety procedures and standards

Participated in the Patient Pharmacist Partnership program for disease state management

Managed pharmacy inventory through proper medication ordering, returns and inter-store transfers

Properly filled and dispensed an average of 100- 200 prescriptions per day

Effectively resolved insurance rejections and other billing issues

Entered new patient profiles and prescriptions into medication input software system


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